Front Desk Customer Service

Ascha Lovato

Denver, CO ******.*******@******.*** 929-***-****

EDUCATION

Adams City High School Commerce City, CO

High School Diploma Graduated: May 2018

Certificates: CPR and First Aid Certification

● Certified at American Red Cross

WORK EXPERIENCE

Sprouts Farmers Market Denver, CO

In-Store Shopper / Customer Service Associate July 2021 - Present

● Maintained records and upheld hygiene/safety standards, demonstrating attention to detail critical in audit environments.

● Balanced daily tasks under pressure and maintained high accuracy, skills transferable to nightly revenue auditing and system resets.

● Provided exceptional guest service by handling inquiries, processing transactions, and resolving issues in a timely, professional manner.

The Beacon Suites Brookly, NY

Front Desk Guest Service Agent February 2019 - April 2020

● Checked in guests, assigned rooms, and provided hotel information while maintaining a warm, professional demeanor.

● Managed daily transactions, balanced cash drawers, and processed credit card authorizations with 100% accuracy.

● Responded to guest concerns with urgency and empathy, ensuring prompt resolution and enhancing the guest experience.

● Handled multi-line phone systems, scheduled wake-up calls, and managed email and in-person reservations.

● Supported overnight team with lobby safety checks, guest inquiries, and documentation prep for morning audit reports. Parkview Wellness & Suites New York, NY

Receptionist / Admin Support November 2018 - August 2019

● Served as first point of contact for guests and visitors, offering assistance with check-ins, paperwork, and appointment coordination.

● Managed front desk operations during evening shifts, including logging financial transactions, preparing shift reports, and securing confidential files.

● Monitored building activity and maintained safety protocols after hours, including incident documentation and coordination with security.

● Excelled in clear communication and multitasking under minimal supervision, key to success in overnight roles. LEADERSHIP & ACTIVITIES

Volunteer – Denver Rescue Mission March 2018 – May 2018

● Organized and led outreach events to provide meals and essentials to the homeless community.

● Assisted with fundraising efforts and community outreach programs, improving overall event participation by 15%. Team Fundraising Coordinator – Staff Relief Campaign March 2020 – May 2020

● Organized and led a relief fundraiser for displaced team members, successfully raising $3,000 through coordinated outreach and events.

SKILLS & INTEREST

Technical Skills: POS & Front Desk Systems, 10-Key Entry, MS Excel, Google Suite, Adobe Creative Suite (Photoshop, Illustrator), Microsoft Office (Excel, Powerpoint), Slack, Trello/Asana Skills: Customer Service Excellence & Guest Relations, Front Desk & Reception Operations, Cash Handling & Credit Card Transactions, Conflict Resolution & Problem Solving, Multi-line Phone Systems Interest: Hospitality & Guest Relations, Travel & Cultural Exploration, Customer Service Excellence, Event Planning & Coordination, Local Tourism & Attractions, Problem-Solving & Conflict Resolution, Continuous Learning & Personal Development

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