Customer Service Care
Resume:
Barbara Brunetti
**** *******’s Street
Salt Lake City, Utah 84115
***********@*******.***
A Highly Personable Customer Service Professional with over 15 years of experience in General Office, Dispatching, Scheduling, Sales and Call Center Operations. Looking for a position with growth potential where my discipline, positive attitude, professionalism, untiring efforts and interest can be utilized. Summary Of Qualifications
1) Strong interpersonal skills, and ability to relate and empathize varying personalities from all parts of the community.
2) Ability to maintain a calm and composed manner when dealing with potentially explosive client situations. 3) Superb ability to multi-task without sacrificing the quality of work Experience
Banking Specialist/ Credit
Cards Teleperformanc
May 2023-August 2024
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Maintained confidentiality of bank records, and client information
• Built customer confidence by actively listening to their concerns and giving appropriate feedback. Customer Care Associate
Amazon Pharmacy
March 2021-March 2023
• Provided outstanding customer service, building rapport that drove client retention by 37%.
• Directly assisted an average of 40 + customers per day responding to inquiries and problems.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Customer Care Representative
Willis, Towers, and Watson
March 2020-December 2020
• Provides Customer Service Support for client pension and/or health and welfare plans.
• Proficiently translates health and welfare terms, complex plan information, and processes into simple explanations and instructions that the customer can understand
• Handled confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy Laws Scheduling Specialist
Unisys
March 2017-August 2018
• Coordinated communication for all scheduling concerns, and ordering supplies and tools needed.
• Appropriately corresponded with team members in other locations to accurately collect and enter required information for technician to respond and accept scheduled appointment.
• Maintained the accuracy of client records for quality assurance. Education
S.L.Community
College 2011. GED
Contact this candidate