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Resume:
Tori T. Thomas
**************@******.***
Professional Summary
Fervent healthcare worker committed to building an undeniably resilient corporate culture in a growing healthcare system. Experienced healthcare professional with 20 years dedicated to providing quality healthcare experiences through loyalty, compassion, and commitment.
Employment History
Front Office Assistant
Comprehensive Neurology Specialist – Suwanee, GA
November 2022 – Present
• Greet patients and ensure a world-class, patient-centric experience
• Manage appointment scheduling and patient follow-up
• Track patient journeys with reports and dashboards
• Submit case follow-ups for authorization and prepare charts
• Handle daily check-in/check-out and collections
• Coordinate medical record requests with Home Office
• Review insurance and financial details with patients
• Maintain responsive and timely communication with Home Office
• Execute daily open/close procedures following company policies
• Support achievement of clinic KPIs and financial goals Bus Manager
Gwinnett County Public Schools – Lawrenceville/Suwanee, GA August 2022 – November 2022
• Upheld GCPS's high safety standards for student transportation
• Remained informed on current safety protocols to protect students and staff Patient Coordinator
Vein Clinics of America – Alpharetta/Midtown, GA
March 2022 – August 2022
• Delivered a patient-focused experience and managed scheduling
• Created patient journey dashboards and processed authorizations
• Handled patient check-in/out and collections
• Managed medical record requests and communicated with Home Office
• Ensured policy compliance and supported clinic KPIs Team Lead, Emergency Department Patient Registration Atrium Health Wake Forest Baptist – Winston-Salem, NC January 2020 – March 2022
• Verified patient demographics and insurance
• Trained and supervised six team members
• Boosted POS collections by 20%
• Ensured QA compliance and secured military patient authorizations
• Managed team huddles and generated authorization reports Patient Access Representative
Wake Forest Comp Rehab Plaza – Winston-Salem, NC
August 2017 – January 2020
• Registered patients and verified insurance
• Addressed grievances with excellent customer service
• Collected copayments and ensured HIPAA compliance
• Created and updated patient records
Patient-Guest Services Associate
Homestead Health Care – Atlanta, GA
April 2016 – July 2017
• Greeted and assisted patients and trained new hires
• Handled high patient volume and utilized Siemens and Epic Education
Carver High School, Winston-Salem, NC
Graduated 1991
Skills & Proficiencies
Core Skills
• Excellent communication and customer service
• Strong organizational and analytical skills
• Knowledge of revenue cycle management and HIPAA compliance Technical Proficiencies
• Epic Systems – Proficient in managing EHR for patient data
• PowerChart – Experience with EMR charting and data input
• PatientCo – Skilled in billing and payment processing
• Pherisha – Data management for healthcare operations
• Palmetto GBA – Medicare benefits verification
• VA Portal – Navigating veteran patient authorizations
• Microsoft Office – Word and Excel proficiency
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