Customer Support Experience

Ethan James

404-***-**** Atlanta, GA ********@******.***

Professional Profile:

Customer-focused support professional with over 8 years of experience managing operations, leading teams, and resolving complex issues to ensure exceptional service. Demonstrated expertise in communication, problem-solving, and time management, with a track record of maintaining high standards of customer satisfaction. Skilled at streamlining processes, supervising teams, and fostering positive customer interactions. Eager to contribute these skills to a Customer Support Supervisor role at Taskrabbit, enhancing service quality and promoting a customer-first culture. Military Veteran, Honorably Discharged.

Professional Experience:

Royal Concierge Transportation LLC

Fleet Owner Operator

2018 – Present

• Led team operations to meet customer delivery timelines, proactively communicating updates on status, potential delays, and issue resolutions to build trust and ensure satisfaction.

• Resolved logistical challenges, such as rerouting and managing vehicle issues, minimizing service disruptions and reinforcing a positive customer experience.

• Coordinated with logistics and dispatch teams to provide efficient, accurate service, emphasizing urgency and professionalism in response to customer needs.

• Demonstrated strong time management, consistently meeting tight deadlines while upholding safety standards and high levels of service.

• Leveraged GPS and routing software to enhance delivery efficiency, improving customer satisfaction through faster response times.

• Adapted to changing customer requirements, adjusting routes and schedules to prioritize customer needs and maintain service standards.

Vanguard Emergency Management

FEMA Risk Manager Inspector

2017 – 2023

• Conducted home inspections for disaster victims, ensuring accurate communication with FEMA and swift delivery of essential support services.

• Prepared detailed reports on property damage, facilitating timely claims processing to meet victims’ needs.

• Provided compassionate, customer-focused support to disaster victims, helping them navigate emergency processes with sensitivity and professionalism.

CNC Catastrophe & National Claims Services

Independent Adjuster

2016 – 2018

• Processed auto claims in a call center, collaborating with customers to ensure efficient, accurate resolution.

• Coordinated with appraisers and estimators, providing customers with transparent updates to promote trust and satisfaction.

• Authorized payments up to $25K, supporting customer satisfaction through prompt, responsive claims handling.

United States Army Honorably Discharged

Communications Sergeant

1984 – 1995

• Led a communications team, coordinating between superior officers and team members to ensure mission success under high-pressure conditions.

• Developed leadership, communication, and problem-solving skills by training and supervising team members in critical environments.

Education:

Trenton Central High School Diploma

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