Project Management Manager
Resume:
Jennifer L. Wolfe
Senior Project Management
*************@*****.*** • 336-***-****
Winston-Salem, NC
Accomplished, dynamic, and results-oriented professional with extensive experience in driving enterprise-level initiatives and managing full project lifecycle from initial requirement analysis to successful deployment, consistently meeting deadlines and project specifications. Skilled in defining project scope, gathering requirements, managing resources, mitigating potential risks, and optimizing workflow efficiency. Expertise in delivering ERP implementations and aligning technical solutions with business objectives. Adept at leading cross-functional teams, fostering innovation and continuous process improvements, and ensuring high-quality outputs that meet compliance and stakeholder expectations. Aptitude for navigating complex technical challenges, providing feedback on delivery optimization. Areas of Expertise
Project Lifecycle Management
Requirements Gathering & Analysis
Quality Control & Assurance
Operational Efficiency Optimization
Solution Architecture Design
Resource Allocation & Management
Risk Assessment & Mitigation
ERP System Implementation
Program Management
Project Governance & Compliance
Stakeholder Engagement & Management
Cross-functional Team Leadership
Professional Experience
Goodwill Industries, NWNC, Winston-Salem, NC December 2022 – November 2024 Senior Project Manager – Enterprise Project Manager Drove significant organizational efficiency and productivity by increasing collaboration across IT and functional teams. Ensured consistent milestone tracking and deliverable achievement by guiding on standardized project management practices, tools, and documentation.
● Collaborated with Executive leadership team to identify project management knowledge gaps of organization then developed and implemented solutions to bridge learning gaps.
● Provided effective training to enhance expertise in project management methodologies/practices and foster culture of continuous learning and improvement of project KPI’s.
● Developed and managed cross-functional project workflows, schedules, and resource allocation to maintain project timelines and deliverable quality.
● Coordinated and managed scheduling, communication, project constraints, of projects that included offshore project team members.
● Led the development and oversaw project scope and collaborated with vendors and internal cross-functional project teams to implement cost-effective solutions for evolving requirements.
● Successfully managed and delivered cross-functional agile and hybrid projects leading teams of different time zones and cultures.
● Developed project communication plans to foster adequate and timely project progress updates for project sponsors and all stakeholders.
● Leveraged MS Teams AI Copilot to improve project communication among project teams.
● Developed team and stakeholder feedback form using MS Teams to receive and gather feedback for project lessons learned to foster continuous improvement.
● Directed and managed collaboration between business units, technical teams, and vendors to ensure alignment of project goals and strategic initiatives.
● Managed successful delivery of Enterprise-wide and cross-functional solutions, including organizational Learning Management System, Intranet, and ITSM-ticketing system.
● Identified, guided, and managed subject matter experts and stakeholders during each phase of the project management life cycle from initiation to project close.
● Spearheaded inclusive project environment to ensure inclusivity of all stakeholders’ interests and expectations. Page 2 3
Winston-Salem State University, Winston-Salem, NC January 2010 – December 2022 ERP Project Manager January 2010 – December 2022 Defined project scope and objectives by conducting comprehensive requirements-gathering process. Evaluated and mitigated project risks through implementation of risk management strategies. Analyzed existing business processes and recommended innovative solutions for enhanced operational efficiency and cost-effectiveness. Facilitated cross-functional integrations to streamline project workflow and enhance collaboration. Coordinated with business units, technical teams, and vendors to align project outcomes with strategic goals. Cultivated strong vendor relationships and ensured strict adherence to service level agreements (SLAs). Optimized project success and stakeholder engagement by fostering seamless collaboration between cross-functional teams.
● Directed technology leads and subject matter experts in developing project life cycle processes including project charter creation and sign-off, requirements gathering, business case scenarios, development, IT verification, user acceptance testing, final user validations, and project close.
● Monitored project budgets to ensure constant targets were met within budget realigning resources and priorities as necessary.
● Managed agile, waterfall, and hybrid projects that consisted of team members of different time zones.
● Coordinated and managed scheduling, communication, and project constraints with offshore and local teams throughout project lifecycles.
● Proactively engaged vendors and cross-functional organizational teams in optimizing cost savings while ensuring deliverables are met based on project requirements and business needs.
● Provided decisive leadership to monitor and update project issues, risks and constraints.
● Achieved significant cost savings through effective resource management and risk mitigation by aligning project needs and risks with appropriate project teams, external resources, and schedules.
● Improved project prioritization by developing simple and easy-to-use project scoring solution to prioritize multiple organizational projects.
● Contributed to PMO development by researching, developing, and providing training on best practice project management documents and processes aligned with the organization’s needs and resources.
● Supported business units in creating robust test plans and validating project deliverables to meet quality and compliance standards.
● Led multiple ERP cross-functional implementation projects, consistently delivering results within defined scope, budget, and timelines.
● Managed technical teams and cross-functional users during ERP maintenance cycles and upgrades including system verifications, testing, and validations.
● Lead development of IT documentation of processes including ERP upgrades, test plans, projects, ITSM-helpdesk procedures, and software development.
● Applied Waterfall and Agile project techniques according to the needs of the projects for on-time and successful delivery.
● Decreased project issues by proactively monitoring project progress, risks, and potential risks and developing and assigning risk responses to appropriate project team members.
● Regularly established and maintained communication and rapport with new and existing organizational and external stakeholders to stay abreast of needs and expectations.
● Provided team collaboration and communication standards to foster team trust, transparency, and consistency.
● Researched best practice solutions and team development initiatives to support executive and strategic goals.
● Regularly updated, presented, and reported departmental goals and achievement. Education
MBA University of Phoenix, Charlotte, NC
Bachelor of Science in Management Information Systems Winston-Salem State University, Winston-Salem, NC Associate of Applied Science in Office Systems Technology Forsyth Technical College, Winston-Salem, NC Page 3 3
Certifications
● Project Management Professional Certified (PMP)
● A Plus Certified
● Net Plus Certified
● Leadership Strategies for PMI Chapters
● PMI Chapter Data Security
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