Customer Service Office Assistant
Resume:
Janice Ross
**** ******** *****, ********, ***** 75149
******.********@*****.***
Objective: Obtain a position in Customer Service
PROFESSIONAL HISTORY
UT Southwestern Medical Center, Dallas, Texas
CSA, (Clerical Staff Assistant), Breast Imaging Department, (2014-November 2019) Check in patients, post payments to patients accounts, request refunds, reconciled revenue received each day, prepared revenue for deposit, delivered deposit, schedule/cancel appointments, update/manage patient accounts, insurance verification, request imaging CD’s, assist call in patients, request transport for patients, issue parking vouchers, place procedure appropriate bands on patients.
Accomplishments: Received PACT Award (5) times.PACT, stands for Problem Solving, Ability, Attitude, and Accountability, Communication and Compassion, and Teamwork. City of Dallas, Dallas, Texas
Sr. Cust. Serv. Rep. (Temp), Dallas Water Utilities-Meter Read Depart. March 5-April 30, 2013 Enter meter read work orders into SAP/PAY1 payment processing system Senior Office Assistant, Special Collections Department (May 2008-February 2013) Provide administrative support, assist in the performance evaluation process, responsible for supervision of 8 staff members, enter various applications into SAP/PAY 1 payment processing system, assist walkin, and telephone customers.
Cross-train staff to maximize efficiency, ensuring that staff is competent in the various tasks in the department, also monitored staff in the issuance of birth, and death records ensuring onlhy qualified individuals obtain these vital/confidential records. Daily reconcile certified security paper issuance log, for birth/death records.
Buyer/Procurement, responsible for ordering supplies/equipment in the Advantage3 payment processing system, and online from Office Depot and other vendors, 10-key, Cashiering Prepare mortality reports for the CDC (Centers for Disease Control), and Dallas County. Responsible for closing out cashier’s at the end of each business day, Responsible for closing out cashier’s at the end of each business day. Daily reconcile revenue received, prepare cash receipts, and make daily bank deposits. Register all births that occurred at home, for City of Dallas residents. Enter information into the state online registry.
Lead Customer Service Representative, Bureau of Vital Statistics (March 1998-January 2000) Provide supervision and training for staff members. Reconcile revenue received daily, prepare cash receipt and make bank deposits Responsible for filing and issuing birth/death records, issuance of burial transit/cremation, permits, register home births, register Acknowledgement of Paternity to add fathers to birth records, process online and mail-in request for birth/death records, assist customers with request to amend birth/death records.
Records management for completeness and accuracy.
Assist Funeral Directors/Funeral Homes, medical examiners, and hospitals, with inquiries on how to complete, and file birth/death records.
Close out cashiers at the end of each business day. Cashier
Customer Service Representative, Bureau of Vital Statistics (July 1994-March 1998) Payroll
Maintain attendance leave records
Register birth/death records, and proof for completeness and accuracy. Enter death certificates in CICS online system
Assigned cause of death coed to each death record (ICD-9 Coding) Prepare mortality report for CDC (Centers for Disease Control) Secretary, Dallas Public Library (Main Library), (January 1990-January 1994). Prepare payroll for (22 staff)
Maintain attendance leave records
Knowledgeable of research techniques
Proofread, and data entry
Assist walk-in and telephone customers
EDUCATION:
Associate Degree (Business Administration), El Centro College, Dallas, Texas “Honor Graduate” CAREER TRAINING/DEVELOPMENT:
Supervisory Seminar, Clerical Supervisory Training, Basic Principles of Supervision, One Minute Manager, Self Mastery, Principles of Customer Service I, Seven Habits of Excellence, Putting the One Minute Manager to Work, Motivation Seminar, Citizens Contact Skills, Financial Planning, AIDS in the Community, AIDS in the Workplace, Hazards Communication, Office Hazards, Acknowledgement of Paternity Training
Accomplishments: Received Performance Elevation rating of Distinguished in 2007, Performance Evaluation rating of Superior 2008, Received 6 Wall of Honor Awards.
Contact this candidate