Customer Service Data Entry

Gema Ramirez

Wesley Chapel, Florida *****

Skill Set:

Category/Skills Years of Experience Rating (0-10)

Bilingual Customer Service Representative 5+ 10

English And Spanish 5+ 10

Call Center/Inbound/Outbound Calls 5+ 10

Microsoft Office/Data Entry 5+ 10

Summary:

Dedicated and experienced Customer Service professional with over 5 years of expertise in the healthcare and educational sectors. Highly skilled in managing high-volume call centers, coordinating patient appointments, and delivering exceptional customer support. Bringing a strong background in administrative functions, including data entry, bookkeeping, inventory management, and is proficient in the Microsoft Office Suite. Known for the ability to build trust-based relationships, consistently ensures client satisfaction through clear communication, attention to detail, and effective problem-solving. Customer-centric approach, combined with excellent organizational and multitasking skills, enables to thrive in fast-paced environments while maintaining operational efficiency and adherence to company policies and procedures.

Skills

● Excellent organizational and time management skills

● Proven ability to multitask in fast-paced environments

● High attention to detail with strong accuracy in data entry and record keeping

● Outstanding interpersonal and communication skills

● Customer-focused approach with a commitment to delivering satisfaction

● Proficient in data entry and database management

● Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Strong problem-solving, analytical, and critical thinking abilities

● Quick to adapt and learn new technologies, systems, and procedures

● Collaborative team player with the ability to work independently when needed

● Experienced in high-volume call handling and managing inbound/outbound communications

● Skilled in providing exceptional customer support across diverse industries Education:

High School: West Dade Institute

Professional Experience:

Clinical Care Medical Centers May 2023 – Apr 2025 Customer Service Representative

● Delivered exceptional customer service by identifying and addressing client needs to ensure high levels of satisfaction.

● Managed 90+ inbound and outbound calls daily, handling tasks such as enrolling new customers, retrieving data, and canceling appointments.

● Accurately entered and maintained customer records, scheduled appointments, and tracked referral statuses.

● Coordinated transportation services to meet customer needs efficiently.

● Built strong, trust-based relationships with clients through open, clear, and interactive communication.

● Provided accurate and complete information using appropriate tools and support systems. ● Resolved customer concerns by identifying optimal solutions within established timeframes. ● Complied with all communication protocols, company policies, and service guidelines.

● Consistently demonstrated a proactive approach and a commitment to going above and beyond to enhance customer satisfaction.

University of Miami – Radiology Scheduling Department November 2022 – May 2023 Scheduler / Customer Service Representative

Gema Ramirez

Wesley Chapel, Florida 33545

● Organized and processed patient orders for a variety of radiology procedures, ensuring accuracy and efficiency. ● Contacted patients to schedule appointments for ultrasounds, CT scans, mammograms, X-rays, MRIs, and nuclear medicine exams.

● Delivered high-quality customer service and maintained regular follow-ups on patient referrals. ● Entered orders received from external clinics into the scheduling system, facilitating timely and accurate appointment setting.

● Assisted patients with scheduling inquiries and provided clear, detailed information regarding procedures and preparation requirements.

● Handled a high volume of inbound calls in a fast-paced call center environment.

● Routed customer service inquiries to appropriate departments, ensuring prompt and effective resolution. Clinical Care Medical Centers October 2021 – July 2022 Customer Service Representative

● Assessed and responded to customer needs, ensuring a high level of satisfaction and service quality. ● Handled 90+ daily calls involving new customer enrollments, data retrieval, and appointment cancellations. ● Entered and updated customer data, scheduled appointments, and tracked referral statuses. ● Coordinated transportation services to support patient needs.

● Fostered lasting relationships with clients through open, empathetic, and effective communication.

● Delivered accurate and complete information using proper tools and resources.

● Resolved customer complaints by offering appropriate solutions and alternatives within expected timeframes.

● Followed established communication protocols, procedures, and policies.

● Demonstrated a proactive and customer-centric approach, consistently exceeding expectations. ALN International, INC September 2018 – September 2021 Administrative Assistant

● Drafted and prepared a wide range of communications, including memos, emails, invoices, reports, and other business correspondence.

● Managed bookkeeping tasks and account records with accuracy and attention to detail.

● Developed and maintained organized filing systems—both electronic and physical—for efficient document retrieval and recordkeeping.

● Performed general administrative duties such as filing, typing, copying, binding, and scanning. ● Supported operational efficiency by regularly updating administrative systems and procedures. ● Processed customer and internal orders, managed supply requests, and coordinated material preparation and shipments.

● Conducted regular inventory audits, confirmed stock levels, and ensured accurate documentation of all inventory transactions.

● Maintained a clean, organized, and safe office environment to support daily operations.

● Provided management with comprehensive reports on product inventory and all incoming and outgoing shipments. Valcourt Behavioral Health October 2017 – August 2018 Receptionist

● Warmly welcomed patients and visitors, creating a friendly and professional first impression. ● Managed inbound calls related to appointments, billing, medication, and general inquiries on behalf of the doctor. ● Processed payments for services rendered and maintained accurate transaction records.

● Provided administrative support to the doctor, including managing paperwork, scanning, copying, faxing, and responding to correspondence.

● Entered patient information into electronic systems with accuracy and confidentiality.

● Verified patient insurance coverage to ensure proper billing and service eligibility. Mayte Nardo Hair Salon January 2015 – August 2017

Receptionist / Front Desk

● Handled inbound calls to schedule appointments and respond to general inquiries regarding services and hours. Gema Ramirez

Wesley Chapel, Florida 33545

● Managed appointment scheduling and greeted clients, directing them to their assigned beauticians.

● Processed payments and balanced cash transactions at the end of sessions.

● Provided prompt and courteous resolution to customer concerns.

● Assisted beauticians with tasks such as blow-drying, applying hair color, and maintaining a clean work environment.

● Monitored inventory levels and ordered supplies to support daily salon operations. Dr. Pedro A. Rodriguez February 2010 – October 2013 Receptionist / Front Desk

● Scheduled patient appointments and responded to inquiries related to doctor visits and services. ● Updated and maintained patient records, including demographics, insurance details, and medical plan information. ● Verified insurance coverage and patient information prior to appointments.

● Collected copayments and ensured accurate billing at the time of service. Lincoln Marti Schools January 2008 – August 2010

Assistant Principal

● Oversaw administrative and educational operations in coordination with teaching staff and school leadership.

● Maintained open and consistent communication with students, parents, and teachers to support academic and behavioral goals.

● Ensured the accuracy of student records and updated tuition payment data in the system. ● Supervised teaching staff to ensure compliance with school standards, curriculum guidelines, and disciplinary procedures.

Contact this candidate