Instructional Designer / Trainer

BOISE, IDAHO • ***************@*****.*** • 208-***-****

JOSHUA PARKE

Instructional Designer

PROFESSIONAL SUMMARY

Instructional Designer with a passion for creating impactful, engaging learning experiences that drive performance and support business goals. Skilled in developing end-to-end training programs, designing user-centered software solutions, and building tools that empower employees to succeed in their roles. Dedicated to simplifying complexity and delivering practical, effective learning solutions.

EMPLOYMENT HISTORY

INSTRUCTIONAL DESIGNER AND TRAINER: May 2023 - Present

Polygroup North AmericaBoise

Designed and delivered end-to-end training curriculum for customer service teams, independently managing the full learning lifecycle from needs assessment to implementation.

Facilitated onboarding and ongoing training sessions for customer service employees, serving as the sole trainer and instructional designer across the organization.

Developed customer experience (CX) software design requirements and collaborated cross-functionally to enhance usability and employee efficiency.

Created and maintained interactive guided workflows and decision trees to support agents in delivering accurate and consistent support.

Streamlined project management efforts with cross-functional teams (CX, IT, Marketing) for company-wide software implementations, including UAT testing, documentation, and change enablement.

TEACHER: Jan 2018 - May 2023

Summerwind STEM AcademyBoise

As the Leadership lead, implemented new technology, including coding and math applications such as Scratch and Reflex Math.

As the Positive Behavior and Intervention Support Specialist, established a school-wide matrix to provide clear steps in addressing student behaviors.

Provided a range of instructional, management, and assessment practices to meet the needs of all students.

Attended workshops and classes to further professional skills.

CURRICULUM AND INSTRUCTIONAL SPECIALIST: Sep 2021 - Sep 2022

West Ada School DistrictMeridian

Developed and improved curricula for K-8 education.

Assessed the effectiveness of curricula and instruction based on state and national education standards.

Provided guidance to instructors on teaching methods aligned with district resources.

LEAD COORDINATOR: Apr 2015 - Aug 2018

Wings CenterBoise

Designed child care curriculum, enhancing program efficiency and staff coordination.

Supported lead teams, optimizing daily operations and staff management.

Earned First Aid/CPR certification, ensuring child safety and compliance.

Improved customer satisfaction by streamlining service delivery.

EDUCATION

MASTER OF EDUCATION (M.ED.), INSTRUCTIONAL TECHNOLOGY: 2021 - 2023

Boise State UniversityBoise

Summa cum laude

BACHELORS IN ELEMENTARY EDUCATION: Jan 2015 - Dec 2018

Boise State UniversityBoise

Received endorsement for literacy

SKILLS

Instructional Design, Curriculum Development, Training, Leadership, Microsoft Office, Public Speaking, Project Management, Educational Technology, User Experience, Needs Assessment, Change Management, E-learning Development, Google Suites, Adobe Suites, Articulate Suites, Instructional Technology, Assessment Design, User Training.

LEADERSHIP COMMITTEES

LEADERSHIP COMMITTEE LEAD

Summerwind STEM Academy, Boise

• Assist colleagues in analyzing instructional practices and implementing assessment strategies

• Identify and implement practice changes such as educational technology tools

• Implement new technology including digital coding and math applications

POSITIVE BEHAVIOR INTERVENTION SUPPORT LEAD

Summerwind STEM Academy, Boise

• Establish school-wide matrix for addressing student behaviors

• Compile and analyze school-wide data to implement effective reteaching strategies

• Promote positive behavior system through common language, incentives, and teacher consistency

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