Customer Service Special Education
Resume:
Juanita Durham
Hard dedicated worker with over ** years of Management experience.
Elkton, MD 21921
***************@*****.***
Professional Summary
Looking for Remote Customer Service Support Specialist Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Special Education Speech Facilitator
The Stepping Stones Group-North East, MD
August 2023 to Present
Working with students with special needs. I work with the special education department with students with speech difficulties. I work with a virtual speech pathologist as I work in the school and pickup students for their speech therapy session. I put the students on the computer and monitor their session and then return student to their classroom. I schedule, keep notes and assist with daily learning plan. I work without supervision and travel throughout the CecilCounty School District for services. I currently work with Pre- K to 8th grade.
Independent Travel Agent
The Vacations Destination-Elkton, MD
March 2023 to Present
Marketing promotions, advertising to promote business. Make reservations for new and existing clients. Scheduling of vacations such as cruises, air travel, hotels, concerts, weddings, sports events and religion travel. Maintain direct contact with client to make accurate reservations. Furnish client's with travel itinerary with departure documentation. Upsell travel insurance..etc.. Independent Representative
AmeriHealth Caritas-Elkton, MD
January 2023 to Present
I am contracted by various companies to work as a customer service representative. I work with TurboTax, Nike,Abbvie, UPS, Breach Support and AmeriHealth. I manage customer accounts from questions and concerns to payments, support groups,sales and any other questions or concerns about customer accounts. I assist customers by phone, email, and text. I use various platforms with each positions. Delivery Driver
Amazon Flex Logtic-New Castle, DE
October 2020 to Present
Scan each individual package to create your itinerary, place packages in delivery order scan each package to be delivered and take a picture of delivered package and move to the next delivery until all packages are delivered.
Customer Service Representative
CNG Holdings-New Castle, DE
June 2022 to June 2023
Assist customers with financial loans, check cashing and prepaid cards. Collection calls. Calling of new and existing customer to open new loans by making 250+ calls per shift using the automated five 9 dialing system. Marketing of financial services offered. Typing, filing, collection calls and answering phones. Cash handling, credit card payments and banking deposits as well as withdrawals. Beginning and end of shift paperwork. Provide outstanding customer service scanning of all financial loans and all’s attachments fir loan. Lead calling to promote our products. Setting monthly sales goal and meeting goal period
• Greet and assist individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities .Handle collection accounts, by phone calls and face to face to face interactions with customers. Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch Marketing of all branch products .
Driver
Uber/ Lyft/ Uber Eat-Philadelphia, PA
November 2018 to March 2023
Transport passengers in a safe manner to there destination. Hold conversations on many different topics.
UPS Driver (Seasonal)
UPS-Newark, DE
October 2019 to January 2023
Meet driver for packages scan each package using your phone, deliver packages scan before delivery some packages require a proof of identification or signature if no one is available you leave a call slip. Some stops have pickups you then scan the label and put on package USPS Letter Carrier
United States Postal Service-Elkton, MD
January 2021 to 2023
Casing of the mail, loading flats,letters and parcels in the mail truck in delivery sequence order. Deliver all mail and parcel some mail has a deadline time it needs to be delivered by. Put gas in the truck and do safety check of mail truck.
Delivery Driver
Amazon DSP2
July 2019 to September 2019
Inspection of springer van, load and scan packages, delivery of packages to customers home, business or lockers and scan all packages and take a picture of package left at door if no one is home. At the end of shift clean van and fill the tank with gas
Court Researcher/Independent Contractor
Wrprofessionals
November 2017 to January 2018
Independent Contractor Court Researcher. Visit the required court to research and look up mortgage, tax liens and marriages and record all required information collected to a spreadsheet. Assignments can be at a court or if impassible you can research from home. Owner
King's & Queen's Home Child Care-Elkton, MD
January 2009 to November 2017
Organized activities that developed children's physical, emotions and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Made nutritious meals and snacks for five children. Established and maintain a safe play environment for the children. Disciplined children and recommended other measures to correct behavior. Read stories to the children and taught them reading, writing, math, painting, drawing and crafts. Upheld all CPR and Maryland regulated certifications.
Department Manager
Burlington Coat Factory
July 2002 to June 2005
Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales. Inventory-taking and relishing of merchandise. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedule according to payroll policies. Trained staff deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sales meetings. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Increased revenue by 75% trough product improvements. Exceeded personal sales goals for three quarters in a row. Retail Customer Service
Burlington Coat Factory-Newark, DE
June 2001 to July 2002
Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on products and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consult with customers on the latest styles and trends, Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Manager
Floyd Manor Bed & Breakfast-Blackville, SC
April 1995 to 2000
Served as public relations representative for the Bed & Breakfast. . Recommended entertainment and attraction options for guests in and around the surrounding area.Monitored the appearance and performance of the staff. Greeted all guest in a courteous and professional manner, Supervised ten to twelve staff members. Processed cash and credit card transactions during the checkout process. Delivered requested items to guests rooms. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitable Kept records of room availability and guests accounts manually or using computers. Assisted guest with any special request during there visit. Managed a five- room service boutique Bed & Breakfast.
Front Desk/Restaurant/Catering Manager
Villa/Winton Inn Hotel & Restaurant-Barnwell, SC
April 1991 to April 1995
Scheduled and directed staff in daily work assignments to maximize productivity. Conducted daily, Pre shift and weekly departmental meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through knowledge of foods, beverages, supervisory duties, service techniques and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Built sales forecast and schedules to reflect desired productivity targets.
Education
Diploma
Germantown High School Philadelphia
1984
Skills
• Writing Skills
• Communication skills
• Data entry
• Office Management
• Event Planning
• Customer service
• Public Relations
• Accounting
• Delivery Driver Experience
• Phone etiquette
• Technical Support
• Financial Services
• Marketing
• Problem solving
• Payroll
• Restaurant Management
• Courier
• Bookkeeping
• Accounts Payable
• Food Safety
• Catering
• Microsoft Outlook
• Research
• Budgeting
• Tax Experience
• Supervising experience
• Telecommunication
• Management
Certifications and Licenses
driver's license
Additional Information
Skills
Problem Solving (10+ years), Telecommunication (10+ years), Tax Preparation Organization Skills
Hard worker
Leader
Quick Learner
Critical Thinking
Sharp Problem Solving
Courteous Demeanor
Telecommunication Skills
Computer Proficiency
Contact this candidate