Customer Service Life Insurance
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Monica Francine Zachary
Clearwater, FL 33763
*******.*******@*****.***
Authorized to work in the US for any employer
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Work Experience
CSR - Customer Service
Representative
Crate and Barrel - Naperville, IL
March 2016 to May 2024
Receive calls to assist customers with placing orders or assisting with existing orders,provide solutions when merchandise arrive deflective or damaged, issue
replacements process refunds answer any questions our customers may have, provide availability for merchandise. Assist our Registrants on their Wedding Registry by adding merchandise to or removing from Registry. issue replacements to customers when needed provide tracking information of orders
Providing furniture repair services by sending a Medic out
,processing returns.
Caregiver/Provider
Illinois Department of Rehabilitation - Rockford, IL 2012 to Present
Responsibilities
Assistant Client with everyday needs. Clean
house,.laundry, prepare meals, pick prescriptions up from pharmacy, assist with shopping.
Skills Used
Compassion
CARE GIVER
Ashley's Quality Care - Homewood, IL
June 2009 to April 2012
Responsibilities
Household duties.. Washed dishes cooked meals for
client (my father) washed clothes.took client to doctor appointments.
Accomplishments
Provided Love and Care for my father. Until he Passed. Dental Claims Processor
Metropolitan Life Insurance - Naperville, IL
November 1995 to January 2002
Responsibilities
Processed Dental Claims received from Dentist and Policy Holders .
Accomplishments
Processed Claims In timely manner
Skills Used
Dental Codes calculated amounts
Dental Claims Customer Service
Representative
Metropolitan Life Insurance - Naperville, IL
March 1989 to December 1996
Responsibilities
Answered inbound calls from policy holders whom had questions regarding their dental insurance coverage. Processed dental claims
Accomplishments
I was rewarded with most satisfied referrals.which made me one of the go to persons for fellow employees to ask questions on how to handle an irate customer
Skills Used
PHONE SKILLS TYPING SKILLS WINDOWS
Customer Service and Sales
Representative
Sears - Naperville, IL
June 1992 to May 1994
Responsibilities
Processed Complaints from Customers whom received
there appliances. Either damaged,incorrect color .etc. Accomplishments
Satisfied customers known that the corrections for there merchandise was being processed an handled correctly. Education
High School Diploma in General
Studies
Control Data Institute - Chicago, IL
1983 to 1985
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Bloom Trail - Chicago Heights, IL
1979 to 1982
Skills
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Laundry
Caregiving
Cleaning
Cooking
Vital Signs
Meal Preparation
Food Preparation
Home Care
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Customer Service Skills,typing .faxing.etc -
7 years
Certifications / Licenses
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Additional Information
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