Instructional Designer

LISA KENNEY

*** ***** ****** ****** ** *****

917-***-**** ****.*.******@*****.***

Life Insurance Agent, Learning Professional and Instructional Designer with more than 18 years’ experience supporting the development of learning solutions using accepted best practices for instructional design. Focused on developing online, self-paced learning modules and blended education. Knowledgeable in the principles of andragogy and pedagogy as it applies to adult learners.

Skills/Proficiencies:

Articulate 360

Life Insurance License

Health Insurance License

UPK

Instructional Design

Online Course Development

Document Management

Zoom

Sharepoint

PROFESSIONAL EXPERIENCE

Bisanz Organization, Media, PA

Life Insurance Agent 02/2025 = Present

Interface with clients to develop insurance plans to suit their specific needs whether it be for estate planning, wealth management, or protecting family members.

DIALAMERICA, Mahwah, NJ

Call Center Agent 09/2022-01/2024

Provide excellent customer service and support to customers. Ensure a unique memorable customer service experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.

RUTGERS UNIVERSITY, New Brunswick, NJ

Instructional Designer 9/2018-2/2020

Design and develop engaging learning activities and compelling course content. Identify the target audience’s training needs and work with subject matter experts for content development. Apply tested instructional design theories, practices, and methodologies during the development process.

MISTRAS Group

Training and Documentation Specialist 7/2018-8/2018

Design and develop engaging learning activities and compelling course content. Identify the target audience’s training needs and work with subject matter experts for content development. Include cross-functional collaboration to present training project outlines. Apply tested instructional design theories, practices, and methodologies during the development process.

RUTGERS UNIVERSITY, New Brunswick, NJ

Instructional Designer 3/2016-6/2018

Design and develop engaging learning activities and compelling course content. Identify the target audience’s training needs and work with subject matter experts for content development. Apply tested instructional design theories, practices, and methodologies during the development process.

VIACOM, New York, NY

Sr. Manager Instructional Systems Design 2010-2016

Developed technology educational strategies for enterprise-wide technology initiatives. Worked closely with emerging technology experts and change management leaders to design customized training programs for all divisions of Viacom. Include cross-functional collaboration to develop software training project outline.

Manager Instructional Systems Design 2006-2010

Training Methodologies: Oversaw the design and implementation of new approaches to training including web-based training, computer learning labs, interactive 3-D multimedia learning techniques, and computer-based/ game-based training.

Technical Writing: Managed technical writing projects including user guides, system requirements, online help, release notes and policy manuals.

Instructional Design: Implemented systematic instructional design model (ADDIE framework) to manage the design plans for training materials, participant guides, facilitator guides, job aids, and performance support tools for all training materials and evaluation strategies.

MTV Networks, New York, NY

Instructional Designer

Training & Facilitation: Developed and facilitated training, wrote technical guides, systems, and end-user training documentation.

Readiness Training: Provided needs analysis, pilot testing, implementation, and post-implementation support of the development cycle to ensure the readiness of the process and delivery of the training.

Project Management: Worked closely with teams of internal customers, IT professionals, and outside consultants to ensure the success of software implementation projects for Viacom Corporate and its division such as Showtime and CBS.

VIACOM, New York, NY

Training Coordinator

Logistics Management: Provided readiness support and analysis for five technology classrooms.

End User Education: Provided desktop training for end users through the Viacom/MTV Networks organization.

Administrative Support: Managed supplies, schedules, and registrations.

Simon & Schuster, Old Tappan, NJ

Technical Librarian

Operations Management: Oversaw daily operations of technical writings and references for the Simon & Schuster Information Technology Group.

EDUCATION

Bachelor of Arts (BA), 1983 Major: Organizational Psychology, St. Bonaventure University, Olean, NY

Certificate of Real Estate Investment Analysis New York University, New York, NY

Certificate of Instructional Design, Sterling Ledet, New York, New York

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