Customer Service Social Media

JONATHAN TAPANG

*** – ***- ****

***********@*****.***

Woodstock, New Brunswick Canada

SUBWAY – Food counter attendant / Cashier

(21 Alwright Court #1, Waterville, NB)

August 2023 – PRESENT

Take customers' orders accurately

Use Fryers other equipment to prepare fast food items such as sandwiches, meals and other beverages

Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package take-out food accurately

Serve customers at counters

Stock refrigerators and keep records of the quantities of food used

Receive payment for food items purchased and prepare food to provide to customers

Clean areas after use and keep sanitary

Keep raw meats separate from other items to follow sanitary standards

Provide amazing customer service and Follow company's standards

PERI PERI RESTAURANT & CATERING SERVICES - Branch Supervisor

(Capas, Philippines)

January 2018 – December 2022

Scheduling restaurant staff and delegating task

Hiring, training and managing restaurant staff

Supervising the preparation, display, delivery of food and drinks

Ensuring prompt and friendly to the customer

Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and meet the restaurant standard

MY METRO TOWN MALL – Marketing & Events Officer

(Tarlac city, Philippines)

JULY 2017 – NOVEMBER 2017

Develop and drive marketing event project plans from inception to completion.

Work with vendors to align resources and pricing.

Create marketing events’ agenda.

Research, invite, and schedule industry-relevant speakers.

Promote marketing events via appropriate social media channels.

Track event attendance and generate post-event satisfaction surveys.

Serve as the point person onsite for setup, troubleshooting, and breakdown.

Track and report on registration numbers and other metrics.

Willingness to travel as needed for events.

ANDREI EVENTS – Event Head Coordinator

(Tarlac city, Philippines)

September 2014 – January 2017

Establish and improve the reputation of the venue by offering a much-personalized style of service as per the catering service standard operating procedures.

Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.

Answer phone, direct to appropriate person and / or take messages.

Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.

Promptly respond to all inquiries.

Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquet's function.

Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guest’s general comfort and wellbeing.

Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).

EDUCATIONAL BACKGROUND

DOMINICAN COLLEGE OF TARLAC

Bachelor of Science Business Administration Major in Marketing Management

2012 – 2017

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