Customer Service Care
Resume:
EL CERRITO, CA, US, ***** • **************@*****.*** •
FRANK BYNDLOSS
Sales/Customer Care
PROFESSIONAL SUMMARY
Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. EMPLOYMENT HISTORY
CUSTOMER TECHNICAL SUPPORT (REMOTE) Jun 2024 - Sep 2024 Tandem Diabetes Care, Inc. San Diego, CA
• Resolve customer inquiries on medical devices via calls and online, ensuring prompt and accurate responses
• Troubleshoot and resolve technical issues, enhancing customer satisfaction and retention
• Document interactions in CRM accurately, ensuring detailed records for future reference CUSTOMER CARE SPECIALIST (REMOTE) Oct 2019 - Jan 2023 Serena and Lily CA
• Present the face of the Serena & Lily brand, providing a first-rate customer experience in sales, issue resolution, and design consultation customer interactions
• Act as a Serena & Lily brand advocate, guiding our customers with incredible on-brand design advice
• Handle customer support through phone, email, and live chat
• Process returns, replacements, refunds, and other post-sale transactions
• Develop customer relationships to ensure brand loyalty and repeat visits from customers. OUTSIDE MARKETING AGENT/DRIVER Dec 2017 - Jul 2019 HIGH DEFINITION SOLAR Sacramento, CA
• Prepare route maps and distribute to other marketing Reps
• Strategically place Reps at marketing routes and monitor activity
• Assess performance results and make necessary adjustments
• Proactively contact homeowners and communicate the benefits of solar ownership CUSTOMER SERVICE REPRESENTATIVE Jan 2017 - Dec 2017 NUGGET MARKET, INC Sacramento, CA
• Greet guests and welcome into the store
• Expeditiously check guest groceries, offer suggestions and assist in location of grocery items
• Update knowledge constantly on in store promotions, sale items and product knowledge MEMBER SERVICE REP Jan 2015 - Dec 2016
GOLDEN1 CREDIT UNION San Francisco, CA
• Welcome members into the branch, build and maintain relationships and rapport
• Refer/Cross sell products
• Analyze member profile and determine the financial needs
• Canvass, make outbound calls and perform business to business presentations LEAD GENERATOR Apr 2012 - Dec 2014
The Home Depot San Rafael
CHEMICAL INVENTORY SPECIALIST Jun 2008 - Dec 2011
CHEVRON-RICHMOND TECHNOLOGY CENTER Richmond, CA
• Establish contact and develop strategy for safe handling of chemical inventory in each lab
• Efficiently audit laboratory inventory and enter data into system with precision and accuracy Utilized knowledge of customer service principles and practices • Respond to customer inquiries
Overcome objections and set up appointments for in-home consultations
• Work under minimum supervision in a team environment in an effort to reach a common objective
• Execute timely response to lab owners request for missing chemical inventory data/information. PERSONAL BANKER Mar 2007 - May 2008
CITIBANK El Cerrito, CA
• Execute integrated sales, relationship, and credit strategies to achieve desired revenue
• Resolve customer complaints and issues promptly and effectively
• Knowledge of call center telephony and technology
• Achieve personal production goals by expanding existing relationships and acquiring new business EDUCATION
HIGH SCHOOL DIPLOMA
John F. Kennedy High School Richmond, CA
SKILLS
Customer Service, Sales, CRM, Technical Support, Problem Solving, Active Directory, Live Chat, Telecommunication, Call Center, Telephony, Outbound Sales.
CUSTOM SECTION
FAMILY CAREGIVER
Private Family Care, 1/23 to date
Provided daily care and support for my elderly aunt, who has dementia, demonstrating patience, empathy, and strong communication skills.
Adapted to changing needs and circumstances, consistently finding creative solutions to unforeseen challenges. Simultaneously supplemented income through rideshare services, showcasing flexibility, time management, and customer service skills.
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