Medical Assistant Customer Service

Shanelle McGowan

Medical Assistant

*** *. **** ******, *** Forge, United States, 18518, 570-***-****, ***************@*****.*** Professional summary

Medical Assistant with over 10 years of experience in delivering compassionate care and enhancing operational efficiency in healthcare settings. Excels in technical proficiency, decision-making, and analytical thinking, with a proven track record of improving patient satisfaction and clinic workflows. Driven by a passion for innovation in patient care and committed to continuous improvement in healthcare practices.

Employment history

Caregiver, 2023 - 2025

Scranton, PA

Warehouse Associate/Lamination Technician, 2021 - 2023 Cardinal Glass, Jessup, PA

Medical Assistant, 2019 - 2021

Cleanslate Centers of Addiction Medicine, Scranton, PA Medical Receptionist, 2017 - 2019

Medicus Urgent Care, Dunmore, PA

Call Center Customer Service Specialist, 2017 - 2019 Stericycle Shred-it, Dunmore, PA

Provided compassionate care to elderly clients, enhancing daily living quality and emotional well-being Assisted with daily activities, achieving improved client mobility and independence Monitored health conditions, ensuring timely interventions and medication compliance Implemented personalized care plans, resulting in noticeable improvements in client satisfaction Coordinated with cross-functional teams to improve production workflow, technical issues, and safety protocols Developed enhanced lamination techniques and storage solutions, contributing to improved product quality and workspace organization

Mentored new team members on specialized lamination equipment operation while maintaining strict quality control standards Offered compassionate care to addiction medicine patients, coordinated treatment plans, and maintained detailed medical records while ensuring HIPAA compliance

Managed vital signs monitoring, medication administration, and patient documentation while maintaining strict adherence to clinical protocols

Streamlined patient intake procedures, reducing wait times and enhancing overall clinic operational efficiency while maintaining quality care standards

Handled front desk operations, coordinated patient flow, and processed insurance claims while maintaining exceptional service standards for urgent care facility

Facilitated seamless communication between medical staff and patients, resolved scheduling conflicts, and handled sensitive medical information

Optimized front desk workflow by introducing automated appointment reminders, resulting in decreased no-show rates and improved patient satisfaction

Created welcoming environment for distressed patients while managing multiple priorities, including insurance verification and medical record updates

Collaborated with dispatch teams to optimise collection schedules, enhancing customer satisfaction and operational efficiency Partnered with cross-functional teams to develop innovative solutions for recurring customer challenges, strengthening operational workflow

Oversaw high-volume customer interactions while maintaining accurate documentation and following strict data security protocols

Medical Assistant, 2015 - 2017

Great Valley Cardiology, Scranton, PA

Medical Assistant, 2012 - 2014

Advanced Gynecology Associates, Scranton, PA

Skills

Problem Solving, Analytical Thinking, Interpersonal Skills, Data Entry, Communication, Customer Service, Critical Thinking, Time Management, Technical Proficiency, Adaptability, Technical Support, Team Leadership, Decision Making, Active Listening, Transferable Skills.

Education

Associates, 2011 - 2012

Fortis Institute, Scranton, PA

Directed patient care in cardiology practice, managed vital signs monitoring, assisted with EKG procedures, and maintained accurate medical records

Provided compassionate support to cardiac patients, scheduled appointments, processed insurance claims, and facilitated smooth clinic operations

Established systematic vital signs monitoring protocols and maintained precise medical records, ensuring regulatory compliance Performed vital sign monitoring, specimen collection, and medication administration while ensuring strict compliance with medical protocols

Promoted smooth clinic operations through effective scheduling, insurance verification, and interdepartmental communication Enabled positive relationships with patients while supporting physicians in complex medical procedures and treatments

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