Customer Service Legal Assistant

Harnek Singh

Jamaica, New York, NY 916-***-**** *******************@*****.***

EDUCATION

Monroe University, New York, NY

Master of Business Administration (MBA), In Progress Guru Nanak Khalsa College Mumbai, India

Bachelors in Management Studies Graduation Date: Mar 2021 GPA:6.98/10

WORK EXPERIENCE

Medusind Solutions Pvt. Ltd. – Mumbai, India

Customer Service Executive October 2021 – July 2024

● Conducted eligibility and benefits verification for patients in the Dental department as part of the international healthcare process.

● Communicated with insurance providers and maintained accurate patient records.

● Ensured compliance with HIPAA and international data protection standards. Law Office of Jana Junuz – New York, NY

Legal Assistant (Volunteer) February 2024- April 2024

● Drafted legal statements and documents for clients under attorney supervision.

● Supported legal research and case preparation for immigration and civil cases. ACADEMIC PROJECT EXPERIENCE

MBA Project February 2025

● Developed a comprehensive marketing plan for a startup entering a competitive market.

● Conducted market research, SWOT analysis, and created customer segmentation profiles.

● Presented actionable strategies to increase brand visibility and customer acquisition. SKILLS

● Database Management: Basics SQL

● Skills: Microsoft Office (Excel, Word, PowerPoint) CERTIFICATIONS

Digital Marketing (Guru Nanak Khalsa College, 2021) Life Skills & Communication Skills (Guru Nanak Khalsa College, 2020) ACTIVITIES AND INTERESTS

Interests: Passionate about outdoor sports, including cricket, football(soccer), and hiking.

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