Customer Service Case Manager
Resume:
D'Lexus Phillips
*Contact Information
Residence: Indianapolis, Indiana Mobile: 317-***-****
Email: ********@*****.***
Objective
I’m currently seeking an
opportunity to utilize my skills. I
really enjoy being of service to
people and taking care of
business needs.I previously
worked as a Case manager for
individuals receiving benefits
from SNAP or TANF. I have a
wide range of customer service,
interpersonal and manual labor
skills. I’m really ambitious and
able to work with a flexible
schedule. It is my goal to pursue
a more stable and balanced
position that would secure me
for years to come.
Skills & Abilities
● Multi-tasking
● Organization
● Customer Service
● Problem-Solving
● Flexible
Experience
DIVISION OF FAMILY RESOURCES (DFR)
-CASE MANAGER
NOVEMBER 2023 -
PRESENT
Reviewed cases by verifying clients attendance and credentials for . Ensured that clients were qualified for SNAP or TANF services. Provided personal support and programs to assist SNAP or TANF recipients in search of career. Follow up with clients by phone or in person to track progress of client’s status of resources or employment on a weekly basis . IQVIA- PROGRAM SUPPORT REPRESENTATIVE
February 2022 - October 2023
Logged into computer system daily and set up phone for inbound outbound calls
Provided medical billing assistance between patients and pharmacies.
Performed clerical organization by documenting each call and escalation by using Microsoft Excel Spreadsheet to keep track. ASURION (REMOTE)-PROGRAM SUPPORT
REPRESENTATIVE
JULY 2021 – FEBRUARY 2022
● Healthcare
● Computer Skills
(Microsoft)
● Appointment Setting
● Data Entry
● Phone Skills
● Microsoft Excel
● Warehouse Production
Ensured that tickets were resolved between customers and technicians for home appliance repairs.Documented and scheduled appointments to complete service work for each ticket.Communicated with co-workers and supervisors for assistance and meetings (Microsoft).
SEDGWICK (REMOTE)- CUSTOMER SERVICE
REPRESENTATIVE
Maintained customer satisfaction with
problem-solving addressing caller’s
defected devices (CPAP
machines).Assisted customers with
appointment setting, special request and
arranging pick-up.Documented each call
or escalation between customers.
Communicated with co-workers and
supervisors (Microsoft Teams).
HEARTLAND SWEETENERS-MATERIAL
COORDINATOR
DEC 2019-FEB 2021
Completed daily cycle counts and full
inventory audits every shift. Managed
receiving operations & proper storage of
incoming materials for staging
area.Followed all safety and cleaning
protocols for designated warehouse area
Indianapolis Star- Mailer Assistant
Oct 2018- Nov
2019
MARCH 2021 – JUNE 2021
Utilized a mail processing
machine to sort and collate
mail. Loaded letters onto the
processing machine, removed
non-processable letters and
maintained continuous sorting
feed. Weighed mail and
packaged all newspapers onto
the pallet to be shipped to the
designated area.Cleaned area
between each shift
Aeromed/Cardinal Health-
Medical Assembly
March 2018-Oct 2018
Stood the entire shift placing
medical materials (Cardinal
Health) were packaged
correctly.Placed finished
packages on pallets and
documented amount by each
shift.Followed hazard
guidelines and cleaned area
between each shift.
Fazolis, Indianapolis Indiana
- Cashier/ Server
Properly greeted customers
and used a register system to
take orders. Served ordered
food to assigned tables for
customers. Stocked all
materials and food items at the
beginning of the shift. Followed
hazard guidelines and made
sure the work area was clean.
Education
PIKE HIGH SCHOOL (DIPLOMA) INDIANAPOLIS,IN
*CONTACT INFORMATION
INDIANAPOLIS, INDIANA
********@*****.***
Contact this candidate