Medical Records Program Coordinator
Resume:
VIVIAN
BRIONES
*** *** **** ***********, ** ****0
***********@*****.***
OBJECTIVE
Seeking a challenging yet rewarding role where i can leverage my 8 years of experience providing fast, acuate, and empathetic support to a wide wrange of members/customers.
EXPERIENCE
Bilingual Program Coordinator Workforce Connections/ Veteran Corrections
03/2024-PRESENT
Schedule various type of assessments required for member annual compliance and/or changes requested. Maintain patient records and accounts, and update information. In depth research in attempt to locate all necessary information to submit assessment information successfully and accurately. Take inbound and do outbound calls. Perform duties on a timely manner.
Bilingual Customer Service Representative Maximus Federal
10/2020-11/2023
Managed 50-60 calls a day. Helped members with questions regarding coverage. Provided accurate Medicare and Obama Care(marketplace) insurance information. Identified problems, determined causes, and explained solutions. Provided solutions and alternative within time limits. Completed forms and applications via phone with members. Directed calls too proper departments. Descaled situations with dissatisfied members. Guided members through troubleshooting. Went over claims and plans with members.
Medical Front Office Receptionist/ Medical Assistant Dr. Alberto Almeida MD
12/2018-08/2020
Collected data from patients to use in medical records. Developed systems to track return patients and their medical histories. Communicated with medical professionals and patients via email and phone. Filed medical records to the correct locations. Organized the reception office and provided materials to patients and other reception staff. Verified patients’ insurance coverage and demographics. Prepared patients for examinations. Took vital signs, cleaned medical equipment. Explained treatment procedures to patients. Performed basic laboratory test. Scheduled appointments and updated medical records.
Legal Assistant Sanchez, Withington and Wood LLC
02/18-12/2018
Maintained legal documents and correspondence. Managed high-volume caseloads and kept legal files accurate. Drafted emails and legal documents. Responded to emails and calls, greeted clients, and managed projects. Interacted with clients, witnesses, and others involved in the legal process. Filed pleadings with court clerks.
Recruiter Express Employment
05/2017-01/2018
Identified qualified candidates through job postings, social media, and other recruiting tools. Reviewed applications and resumes to identify potential candidates. Conducted phone and in-person interviews with candidates. Negotiated job offers and salary packages. Participated in job fairs and other recruiting events.
Front Office Receptionist Lakeside Dental
01/2015-04/2017
Greeted patients, answered phones and responded to inquiries. Scheduled, canceled, and confirmed appointments. Maintained patient records and accounts, and updated information. Prepared and sent bills. Submitted claims to insurance companies and tracked their progress. Assisted patients with required forms. Performed basic accounting tasks, such as taking payments and preparing billing statements. Set a positive office atmosphere and creating a seamless experience for patients.
EDUCATION
Denton High School Denton, Tx
2012-2015
SKILLS
Communication
Active Listening
Customer Service
Critical Thinking
Teamwork
Detail-oriented
Adaptability
Problem Solving
Flexibility
ACTIVITES
Bilingual. Can read, write and speak English and Spanish fluently.
Contact this candidate