Call Center Customer Service
Resume:
Tameca Wilkerson
Loganville, GA *****
********@*****.***
Work Experience
Tax Examiner
US Department of the Treasury-Chamblee, GA
November 2021 to Present
Review and analyze tax returns and related documents for accuracy and completeness. Identify and correct errors or inconsistencies in taxpayer submissions. Determine appropriate tax liability, refunds, or credits. Contact taxpayers via mail or telephone to gather missing information or resolve discrepancies. Apply knowledge of IRS policies, regulations, and procedures to evaluate taxpayer compliance. Maintain accurate records and case files in accordance with IRS standards. Provide guidance to taxpayers regarding tax laws and filing procedures. Collaborate with auditors, revenue officers, and other IRS personnel as needed. Contact Representative
Department Of Treasury-Chamblee, GA
October 2020 to November 2021
• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
• Address wide range of issues/problems that require unique solutions;
• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
• Secure, analyze and protect sensitive personal and financial information;
• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
Logistics Clerk
U.S. Census Bureau-Atlanta, GA
July 2019 to October 2020
Perform administrative activities such as following up on requests for information, ensuring the correct material is provided, and distribution of office materials and incoming mail, and routing telephone calls to their appropriate destination.
Monitor personnel/payroll processing activities, resolve and recommend corrective actions using an automated system.
Communicate with internal and external customers, answering inquiries regarding office procedures and respond to multiple customer demands.
From rough drafts or verbal instructions, types forms, memorandum and correspondences, reviews for accuracy and procedural compliance on personnel and payroll documentation. Uses office automation software such as database or spreadsheet to enter, or revise information Import and Export Logistics Coordinator
DSV Sea and Air-Lawrenceville, GA
June 2015 to July 2019
Manage and prepare shipments for all classified and unclassified products and ensure compliance to all defense security services and assist in all international technical data shipments and prepare all required customer paperwork according to license exemption. Provide training to all employees and prepare all special programs for same and assist personnel in all export and import issues.
Maintain all record of export functions and ensure adherence to regulations and manage an efficient export management systems for all license database and prepare efficient storage and manage records of all licenses.
Manage all communication with various groups for all export transactions and administer all domestic and international transportation.
Maintain records of issuance dock receipts and prepare all bill of landing and maintain all reports for same. Providing customer service to Customs brokers, importers and carriers by responding to processing questions related to importation of merchandise.
Teacher Assistant
Peoria Public Schools District 150-Peoria, IL
2004 to 2014
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Prepare lesson material, bulletin board displays, exhibits, equipment, and demonstrations. Present subject matter under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Tutor and assist children individually or in small groups in order to help. Supervise students in classrooms, halls, cafeterias schoolyard, gymnasiums and field trips. Medical Office Assistant
Dr. Boyd Obgyn-Peoria, IL
2000 to 2004
Answer continuous telephone calls in a prompt, professional and friendly manner. Promote effective communication and team work with all departments to ensure accurate account maintenance.
•Creating and updating patients' electronic health records
•Managing the day-to-day operations of a medical facility
•Scheduling and coordinating appointments
•Verifying patient insurance
•Completing and submitting insurance claims
•Preparing correspondence between medical providers and their patients
•Providing quality customer service to patients
•Working in a professional environment
Education
Associate of Applied Science in Medical Assistant
Midstate College-Peoria, IL
2004 to 2006
Diploma in Travel and Tourism
Midstate College-Peoria, IL
1998 to 2000
Skills
• Professional and personable in relating with clients and co-workers
• Medical Office Experience
• Outstanding Customer Service
• Motivated
• Medical Terminology
• Account Management
• Medical Records
• Exceptional written, oral and interpersonal communication skills
• Medical Scheduling
• Demonstrated organizational productivity, time management and problem solving skills
• Logistics
Contact this candidate