Sales Manager Customer Service
Resume:
THEO
WALLER
**********@******.***
Saginaw, MI 48604
CONTACT
SKILLS
• Business development
• Marketing
• Microsoft office
• Outlook
• Sales
• Salesforce
• Excel
• Accounting
• Sales management
• Cold calling
• Customer service
• Product demos
• Dealership experience
• Google Docs
• Social media management
• Merchandising
• Upselling
• Negotiation
Results-driven General Sales Manager with a proven track record of increasing profitability in new and used vehicle departments. Skilled in market analysis, financial data interpretation, and fostering strong customer relationships. Proficient in sales management and adept at creating strategic sales forecasts.
PROFESSIONAL SUMMARY
General Sales Manager
Hamiltons Rv Center, Saginaw, MI
General Sales Manager
Kia of Fisher, Fishers, In
EXPERIENCE
April 2024 - Present
Managed the daily operations of the sales department, including budgeting, scheduling, staffing, and performance reviews.
•
Developed and implemented effective sales strategies to increase overall profitability.
•
Applied different approaches to changing work demands and to meet sales
• challenges.
• Managed sales team to consistently achieve growth and hit sales targets. Also completed all the finance paperwork for purchase made from New and pre-owned Rv's and parts at the store.
•
October 2023 - January 2024
• Train a sales staff of 12 on product knowledge and customer service Manage a finance team of three to ensure compliance and ensure a customer centric experience for all customers
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Manage a Sales desk of three desk managers and train on all company rules and regulations as well as train on product knowledge of new and pre-owned vehicles
•
Ensure all vehicles are gone thru for service and pre delyinspections on all new
• inventory to ensure a quality product
Managed the daily operations of the sales department, including budgeting, scheduling, staffing, and performance reviews.
•
Implemented innovative marketing tactics to promote products and services effectively.
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• Led a team of sales professionals in executing successful sales campaigns. Ensured compliance with company policies regarding safety regulations and customer service requirements.
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• Provided guidance and mentorship for junior-level staff members. General Sales Manager
Asbury Automotive Group, Indianapolis, IN
General Manager of Operations
Ft Wayne Acura, Fort Wayne, IN
October 2019 - August 2023
As the General Sales Manager I was responsible for profitability in both the new and used vehicle departments and for customer retention
•
To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills
•
My responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments
•
Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits
•
Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training
•
Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized
•
Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly
•
Meeting monthly with the dealership's general manager to review forecasts and profits for each department
•
Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
•
Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
•
• Auditing all appraisals of trade-in vehicle
August 2018 - October 2019
Secure financing for customers and increase backend profit by offering the
• customers all of the products all of the time
Prepare all legal paperwork for the lending institutions as well as state offices and follow up with lenders to ensure fast funding of contracts
•
Increased backend profit per car from 800 to 1500 plus per car with improved training of sales people as well as Sales Managers
•
Utilized financial analysis to identify cost savings opportunities and optimize
• budget allocations.
Developed talented team, participating in hiring, coaching, and performance management processes.
•
Supervised staff training initiatives to ensure proper onboarding of new employees and continual development of existing personnel.
•
Maintained open communication channels with all departments, providing
• guidance on operational issues as needed.
December 2016 - August 2018
Finance Manager
Fort Wayne Toyota Kia Lexus, Fort Wayne, IN
Special Finance Manager
Evans Toyota, Fort Wayne, IN
Finance Director
Ben Davis Ford, Auburn, IN
General Sales Manager
Bob Rohrman Auto Group, Fort Wayne, IN
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time
•
Prepare all legal paperwork for the lending institutions as well as state offices and follow up with lenders to ensure fast funding of contracts
•
Increased backend profit per car from 1500 to 2000 plus per car with a
• penetration rate of 50% plus for vsc as well as gap Generated monthly financial reports and presented them to senior management.
•
March 2015 - December 2016
Secure financing for customers with less than perfect credit and increase backend profit by offering the customers all of the products all of the time
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Increased backend profit per car from 800 per car to 1300 plus per car with a
• penetration rate 40% plus for vsc as well as gap on a sub_prime format April 2014 - May 2015
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time
•
Increased backend profit per car from 1200 to 2500 plus per car with a penetration rate of 70% plus for vsc as well as gap
•
May 2011 - April 2014
As the General Sales Manager I was responsible for profitability in both the new
• and used vehicle departments and for customer retention To achieve this, I effectively manage sales personnel, with a strong knowledge of the market, and an in-depth understanding of all sales departments' financial data as well as strong customer relations skills
•
My responsibilities also included, Creating the annual dealership Sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments
•
Meeting with vehicle sales managers to plan and implement objectives for
• achieving sales and gross profits
Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training
•
Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized
•
Coordinating the appropriate supply of new and used vehicles and
• ordering/acquiring vehicle inventory accordingly Finance Manager
Bob Rohrman Auto Group, Fort Wayne, IN
Sales Manager
Grote Automotive, Fort Wayne, IN
Sales Manager
Rent a Center, Wabash, IN
Meeting monthly with the dealership's general manager to review forecasts and profits for each department
•
Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
•
Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
•
• Auditing all appraisals of trade-in vehicles
Issuing all demonstration vehicles and ensuring that appropriate dealership
• records are maintained
October 2009 - May 2011
Secure financing for customers and increase backend profit by offering the customers all of the products all of the time
•
Increased backend profit per car from 1500 to 2000 plus per car with a penetration rate of 50% plus for vsc as well as gap
•
May 2004 - August 2007
• Meet and greet customers on the lot
• Identify purpose of visit
• Interview and gather information on customer
• Process credit
• Help customers with choices of vehicles
• Secure financing for the customer as well as deliver the vehicle
• Schedule service appointments
• Handle any and all issues with unhappy customers
• Keep inventory of vehicles
• Schedule for salesman and oversee daily operations During my time at Grote I increased closing ratio on special finance customers as well as increasing the amount of products sold per transaction (upsold to increase and maximize profit)
•
• I was also Salesman of the year in 2011
• I also received multiple salesman of the month awards during my employment May 2000 - October 2004
• Meet and greet customers
• Identify customers needs
• Demonstrate products of interest to customer
• Explain policy as well as how program works
Sales/ Group Leader
Rent a Center, Lagro, IN
• Order merchandise for sales floor
Meeting with General Manager as well as District Manager to set and exceed
• sales goals and expectations
During my time at Rent a Center I progressed to the position of sales manager by maintaining policy guidelines as well as employer expectations in the aspect of sales
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I have strong closing skills and the ability to upsell customers and ensure total satisfaction for the customer as well as my employer
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I was also Salesman of the year in 2003 and 2005 in a market consisting of 20
• stores
February 1999 - May 2000
• Maintain and grow customer base
• Improve design and fabrication time
Take incoming calls as well as making cold calls to prospects to obtain a
• purchase order
• Oversee Daily operations, scheduling, ordering parts Finalizing sale and upselling the customer to ensure maximum profit and customer satisfaction
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During my time at Crop Master I increased sales by identifying the needs and
• wants of the customer, upselling when possible
I also kept the crew on task to ensure scheduled completion was met and total customer satisfaction was obtained
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High School
Southwood Jr Sr High School, Wabash, IN
EDUCATION
January 1993
References available upon request
REFERENCES
Contact this candidate