Operations Manager Quality Assurance

Chelesa Everett

Operation Manager

Rancho Cucamonga 540-***-**** **.*********@****.***

Summary

Experienced Operations Manager with over 9 years of success driving results in logistics and retail operations for Fortune 500 companies. Known for leading process improvements that reduce costs and boost efficiency, often through Lean Six Sigma methods. Skilled at building strong, cross-functional teams and creating a culture of collaboration, accountability, and continuous improvement. Passionate about sustainable practices and safety, with a proven track record of delivering operational excellence in fast-paced environments.

Skills

●Process Improvement

●Cost Reduction Strategies

●P& L management

●Lean Six Sigma

●Conflict Resolution

●Strong Communication

●Forecasting & Demand Planning

●Quality Assurance & Compliance

●Customer-Centric Mindset

Experience

Operation Manager March 2020-Present

Amazon San Bernardino, CA

Results-driven Operations Manager with a strong track record of streamlining processes, reducing costs, and leading high-performing teams. Experienced in managing logistics, supply chain, and daily operations to support business growth and efficiency.

●Led onboarding for over 15 new Operations Leaders, helping them adjust 25% faster by offering hands-on support and clear process guidance while serving as long term Mentor.

●Worked closely with the Learning team to create standardized training tools—including presentations, PMVs, and updated materials—that improved policy consistency by 30% and cut onboarding mistakes by 20% across the region.

●Managed the site’s Asset Equipment Cage, overseeing procurement and coordination of over 500+ critical assets across regional locations, ensuring 100% availability to support daily operations and reducing equipment downtime by 37%.

●Reduced site dwelling inventory by over 1 million units through close collaboration with Senior Operations leadership and external vendors, cutting holding costs by 18% and improving order flow accuracy and downstream customer delivery times by 22%.

●Launched and served as President of a new Mental Health Affinity Chapter, organizing 37+ onsite and offsite events in the first year, driving a 40% increase in employee engagement and contributing to a more inclusive and supportive workplace culture.

●Implemented strategic shift management through pre-shift planning, regular communication, and quarterly best-practice reviews with the Regional team, resulting in a 29% improvement in shift productivity and a 17% reduction in scheduling conflicts.

●Managed the successful launches of the KRB7 and SBD3 sites, coordinating onboarding for 500 Associates and 30 Leaders by overseeing travel, housing, expenses, scheduling, and training logistics—achieving 100% readiness and reducing onboarding time by 20%.

●Joined the BHN Operations Team and played a key role in boosting cost-performance metrics from 78% to 91% in Q3, and further to 106% in Q4—driving a 28% total improvement through targeted process enhancements and cross-functional alignment.

●Analyzed financial data to uncover cost-saving opportunities and improve profitability, leading to targeted initiatives that reduced overhead by 12%. Increased sustainability by 57% by developing a digital platform for Critical role applications to track metrics, eliminating paper waste and streamlining reporting.

●Developed and implemented new operational policies and procedures that improved process efficiency by 20%. Successfully launched the site’s first Associate Safety Committee, increasing employee safety engagement by 35% and helping reduce incident rates over the first two quarters.

●Improved overall site quality performance by 25% through the rollout of a continuous improvement program, incorporating weekly quality huddles, real-time defect tracking, and cross-functional corrective action plans—reducing quality-related escalations by 30%.

Store Manager, District LA Captain February 2016 – March-2020

New York and Company Culver City / Burbank, CA

Experienced Store Manager and District LA Captain in big box retail, known for leading high-performing teams and driving multi-million-dollar sales across multiple locations. Expert in streamlining operations, managing large-scale inventory, and executing company-wide initiatives to exceed performance targets.

●Oversaw a $2M big box retail location, consistently exceeding sales goals by 12% year-over-year while maintaining 98% compliance in operational audits and driving top-quartile performance in customer satisfaction scores.

●Served as Credit District Captain for the Los Angeles region, leading credit and sales initiatives that drove a 20% increase in credit applications and a 40% lift in financed sales, while maintaining compliance and training standards across 13+ store locations.

●Fostered a positive and responsive work environment, increased employee retention rates in my stores by over 8%, achieving a greater than 85% employee retention over a 4-year period.

●Developed onboard training programs that successfully increased minority and meet affirmative action requirements. Led store teams to reducing year-over-year recruitment costs by 9%.

●Initiated and oversaw 11 stores opening, 5 relocations, 8 store closing ensuring seamless transitions.

●Traveled extensively to 20+ stores to prepare teams for CEO visits, driving a 30% improvement in visual merchandising standards, enhancing sales floor organization, and boosting sales behavior adherence by 25%, resulting in elevated customer experience and leadership visibility.

●Conducted regular visits to underperforming stores, assessing core behaviors and implementing targeted action plans that improved sales by 18% and increased team engagement scores by 22%, driving stronger overall business results.

●Successfully executed a variety of side assignments, including modeling for marketing campaigns and leading events for St. Jude’s Children’s Hospital annual fundraiser, contributing to a 20% increase in campaign engagement and helping raise over $1.8 Million for the cause.

●Led district and regional meetings to share best practices, driving a 15% increase in client loyalty scores and improving credit operation efficiency by 20% across multiple locations.

●Collaborated closely with fellow Store Management to identify and recruit top-tier leadership talent.

●Achieved an impressive shrink reduction from 17% to 4.5% within a year, surpassing company standards.

●Proficiently managed scheduling and store supply operations.

●Led merchandise execution teams and collaborated with the Learning department to deliver training updates, resulting in a 17% increase in execution accuracy and a 25% improvement in team productivity across multiple store locations.

Education

Bachelor’s, Ohio State University Columbus, OH

Training & Awards

Lean Six Sigma Insist on Highest Standards Bias for Action Outstanding achievement in exemplifying Customer First Earns Trust

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