Business Analyst Process

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CHRISTIAN HARPER

Business Analyst Systems Integrator Process Improvement Specialist

Warrenton, VA 202-***-**** *******@*****.*** PROFESSIONAL SUMMARY

Detail-oriented Business Analyst with 25+ years of experience driving technology solutions and process improvement across federal agencies including HHS (CMS/FDA), DOL, and VA. Proven track record in gathering and analyzing business requirements, facilitating stakeholder collaboration, and delivering data-driven recommendations. Adept at bridging the gap between technical teams and business units to enhance system functionality, streamline operations, and support enterprise-level implementations. CORE COMPETENCIES

• Business Requirements Gathering & Analysis

• Business Process Reengineering & Mapping

• System Integration & Functional Specifications

• Stakeholder Engagement & Facilitation

• Agile & Waterfall Methodologies

• Data Collection & Reporting

• Technical & Process Documentation

• Federal IT Program Support

• Jira SharePoint MS Office Visio

PROFESSIONAL EXPERIENCE

Booz Allen Hamilton Inc.

Business Analyst / Systems Integrator - HHS (CMS) Dec 2024 - Present

• Coordinating cross-functional teams to align business requirements with CMS Marketplace systems.

• Identifying integration points and system dependencies across multiple platforms.

• Translating high-level policy and technical needs into actionable solutions and deliverables. Booz Allen Hamilton Inc.

Lead Business Process Reengineer - HHS (FDA) May 2023 – Dec 2024

• Led reengineering of business processes supporting FDA’s incident response to medical device shortages.

• Conducted discovery workshops with executive stakeholders to map current and future states.

• Produced data-informed process models and delivered reengineering recommendations.

• Oversaw a team of analysts to collect data and finalize client deliverables. Booz Allen Hamilton Inc.

Business Analyst / Lead Technologist - Dept. of Labor June 2018 – May 2023

• Developed business process documentation, workflows, and gap analyses for major telecom transitions.

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• Led Analysis of Alternatives (AoA) and provided data-backed insights for Expense Management Systems.

• Facilitated cross-agency collaboration and stakeholder communication for system modernization efforts.

Booz Allen Hamilton Inc.

Business Analyst – Veterans Affairs May 2013 – Jun 2018

• Analyzed business operations and developed recommendations for improving telecom service management.

• Delivered executive-level briefings and detailed process documentation to guide Networx transition.

• Created and maintained billing validation tools, inventory reports, and cutover schedules. NTT Data Corporation

Business Analyst – U.S. Courts Sep 2012 – May 2013

• Analyzed court systems and processes to support VoIP rollout.

• Advised stakeholders on telecom technology impacts, cost analyses, and implementation timelines. Booz Allen Hamilton Inc.

Business Analyst – Veterans Affairs Apr 2008 – Aug 2012

• Authored comprehensive business and technical documentation for VA Business Support Systems

(BSS).

• Managed requirements collection and solution analysis for telecom services. Sprint/Nextel, Government Systems Division

Analyst / Trainer – Federal Systems pre-2008

• Collected feedback from agency users to improve BSS training content and delivery.

• Designed and delivered 100+ training sessions focused on BSS use and compliance. EDUCATION & CERTIFICATIONS

• M.A., George Mason University 1992

• B.A., George Mason University, 1990

• Project Management Master’s Certificate, George Washington University 2004 TOOLS & TECHNOLOGIES

Microsoft Office Suite Visio Jira Confluence SharePoint NiOS (SaaS) Adobe Photoshop Telecom BSS 508 Compliance FISMA NIST

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