Salesforce Administrator Project Management

ADOLPH WILBURN II

608-***-****

******.*******.**@*****.***

Janesville, WI

Summary

Salesforce Certified (x3) Advanced Administrator offering 5+ years of experience with Salesforce.com, utilizing project management, user problem resolution, and creating business solutions to optimize the effectiveness of Salesforce users, improve management of corporate teams, and increase the organization’s profitability.

Notable Skills

Sales Cloud

Service Cloud

Account Engagement

Salesforce Flow

Communication Skills

Project Management

Time Management

Presentation Skills

Requirements Gathering

Multitasking

Excel

Data Management

Remote Worker 15+ yrs.

Experience

Bug Tussel Wireless Green Bay, WI Salesforce Administrator Manager - 10/2023 - 03/2024

Managed and trained Jr. Admin to aide in the day-to-day maintenance of Salesforce requests and project work.

Designed and supervised Migration of NOC (Network Operations Center) and tower operations from RT to Salesforce.

Designed and implemented case prioritization system to improve Bug Tussel’s change request process to increase work efficiency.

TASC Madison, WI Salesforce Administrator, BSOA - 05/2020 - 09/2023

Designed and implemented a custom Case prioritization system to improve management of incoming requests and increase the Administrator’s ability to address work in a timely manner.

Migrated acquired company’s (BASIC) CRM data from SugarCRM and other CRMs to Salesforce.

Implemented Pardot and the automation required to enable Leads to be worked and converted into two competing business units.

TASC Madison, WI Jr. Salesforce Admin, Sales Support Specialist - 02/2019 - 04/2020

Built leadership reports and dashboards which changed how sales management coached and managed sales teams.

Spearheaded training and adoption of Salesforce Lightning for national sales teams and sales managers, increasing adoption to 100% and improved user experience.

Education

Certificate Degree Project Management - Madison Area Technical College (Madison College) Madison, WI

o4.0 GP in all classes

Associate Degree Architecture - Madison Area Technical College Madison, WI

Certifications

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Administrator

Trailhead Superbadges:

oBusiness Admin Specialist

oLightning Reports & Dashboards Specialist

oSecurity Specialist

Trailhead - Ranger Rank

Tech Badge - Microsoft Excel Introductory

Tech Badge - Critical Thinking Excel Introductory

Tech Badge - Fundamentals of Microsoft Project

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