Administrative Support Event Coordinator
Resume:
GUDRUN TERRELL MORGEN
***** ******** ****** *****, ***********, MN 55431
************@*****.***
ABILITIES:
Provide administrative support to management and up to 110 personnel
Orientation and training of new agents and staff
Highly proactive and responsive to internal and external customers
Keep lines of communication open and processes moving during lengthy projects
Maintain trust of internal and external customers
Text, email, phone and face-to-face communication with clients and personnel
Liaison between my department and other departments, including Accounting and Licensing
Creative problem-solver and trouble-shooter
Create and maintain data bases
Create reports and updates as requested
Strong writing and editing skills
Extremely organized and detail-oriented
Proficient with Microsoft Office applications
Organized multi-tasker
Conscientious follow-through on projects
Keep information confidential
Optimistic can-do attitude, sense of humor, outgoing
Create professional, warm, welcoming and inclusive work environment wherever I am
PROFESSIONAL EXPERIENCE:
Facilities Coordinator: Frauenshuh, Inc., Bloomington, MN May 2023-April 2025
Provided high level administrative support to the Facilities Manager for 30 Bremer Bank locations.
Created and maintained strong business relationships with clients and vendors.
Competent and timely response to communication from manager, teammates, clients and vendors.
Responded to facilities requests from bank staff for repairs, replacements, seasonal and extra services for bank locations, usually within 15 minutes of phone or email request.
Created work orders, requested service from vendors, kept bank staff updated with progress, followed-up with vendors for work completion and invoices, closed out work orders.
Drafted vendor service contracts, submitted for manager approval, obtained signatures, provided fully executed contracts to vendors, filed contracts and updated all relevant records.
Maintained, tracked and updated certificates of liability insurance for service vendors.
Maintained calendars for Facilities Manager and myself as well as for vendors and clients.
Proofread, edited and submitted Capital Project proposals, provided and filed updates and documents, submitted project completion summaries and invoices.
Edited and proofread all documents drafted by Facilities Manager.
Tracked and processed vendor invoices for manager approval.
Created and processed monthly rent statements for payments to bank property owners.
Created monthly financial reports.
Provided, tracked and updated data including bank property information, invoices received and processed, services required and provided.
Attended and contributed to weekly and monthly facilities management meetings.
GAP: September 2022 through May 2023. My mother was diagnosed with terminal cancer and I left the job to care for her until her death.
Office Administrator/Coldwell Banker Realty – Crocus Hill, St. Paul, MN April 2021-September 2022
Creative timely problem-solver, detail-oriented and organized multi-tasker, efficient prioritizer, customer focused, delivery oriented.
First point of contact for everything and everyone in the office, assisting agents with questions and general office procedures. Created a warm and supportive environment for 110 agents.
Detected obstacles to smooth transactions and corrected them before they became a problem down the line, proactively improved processes to create more productive ways to complete tasks.
Processed commission checks after verifying that file was complete. Requested missing documents and downloaded them into file before proceeding.
Acted as liaison between Sales Agents, Office Management, the Transaction Support team, Commissions, Licensing, and other departments and organizations.
Onboarded, trained, and set up required access for those agents new to the office.
Coordinated office events, including weekly sales meetings, annual awards ceremony, training sessions and client events.
Managed and maintained physical office space, ordered and maintained supply of office materials.
Managed office Facebook page, updated office and birthday rosters, crafted customized birthday greeting emails to agents.
Roving Office Administrator/Coldwell Banker Realty, Edina, MN September 2020-April 2021
Full-time position requiring travel to other regional branch offices in the region to fill in for Office Administrators (OAs) for vacations, sick leave, and periods between an OA leaving the position and a new one being hired.
Performed all tasks of an Office Administrator (see job description above) on a temporary basis for any office requiring it.
Direct Support Professional/Ultimate Sustainability, Shakopee, MN October 2019-April 2020 (laid off due to COVID)
Supported, mentored, trained and educated adults with autism.
Kept participants safely engaged at two outings per day and during their meal break.
Transported participants to and from Ultimate Sustainability and on outings
Created monthly calendar of a variety of activities for three separate groups of participants.
Licensed Real Estate Buyer’s Agent/Schatz Real Estate Group, Minneapolis, MN May 2019-August 2019
Assisted buyers by getting to know their needs through a personal meeting, set up an automated home search to provide them information on homes meeting their criteria, set up and executed home showings, wrote and negotiated offers, attended and advised on results of home inspections. Temporary position to fill in for team lead on parental leave.
Behavioral Therapist/Minnesota Autism Center, Eagan, MN April 2018-May 2019
Worked with middle-school aged children on the autism disorder spectrum to help them communicate and navigate their everyday world.
Utilized safety care training to keep clients and staff safe when clients were acting out.
Real Estate Agent/Lakes Sotheby’s International Realty, Edina and Wayzata, MN 2015-2020
Listed homes for homeowners, marketing, coordinating showings and open houses, managed all aspects of real estate transaction through closing, maintained regular contact afterward
Assisted buyers in finding homes and through the financing, sale, inspection and closing process, maintained regular contact afterward
Licensed Real Estate Assistant, ARESI Group, Lakes Sotheby’s International Realty, Minneapolis, MN, 2013-2016; Nelson2 Group, Lakes Sotheby’s International Realty, Edina, MN 2012-2013
Handled all aspects of sales from finalized purchase agreement through closing
Handled all behind-the-scenes aspects of listings once the listing contract started
Represented buyer clients assigned by team lead, including showings, inspections, and creation and negotiation of purchase agreements
Shipping Manager/Wolf Tooth Components, Burnsville, MN October 2015-April 2018
Picked and shipped all orders, varying in size from single-item orders to orders of over 1000 items.
Trained other personnel on order picking and shipping processes
Communicated via e-mail with customers regarding orders
Completed documentation for orders going overseas
Supervisor/Wedding and Gift Registry/Macy’s Mall of America, Bloomington, MN November 2010-December 2011
Trained, supervised and evaluated performance of a team of Wedding and Gift Registry consultants
Met sales and performance goals
Planned, solicited donations for, and executed events.
Culinary Event Assistant/ Kitchen Window, Minneapolis, MN October 2009-January 2011
Set up and takedown for events, formally served meals to guests, cleaned kitchen and event area afterward.
Instructed guests proper cooking techniques while ensuring that they were enjoying the experience.
Special Events Intern /Minnesota Zoo Foundation, Apple Valley, MN March 2009-July 2009
Provided general support for the Zoo’s annual black-tie gala
Event troubleshooting, setup and teardown for the event
Solicited donations for silent auction
Edited auction catalog and other printed materials
Event Planning Intern/Northern Voices, Roseville, MN December 2008-March 2009
Provided general support for the organization’s annual black-tie gala.
Solicited donations for silent auction
Event troubleshooting, setup and teardown for event
Broker/Owner, Buildable Land Real Estate Services, Savage, MN 2006-2008
Operated small boutique real estate company
Marketing and bookkeeping
Supervised and trained one employee
Listed, marketed and sold existing homes
Real Estate Agent, Edina Realty, Eden Prairie, MN 1995-2000, Burnsville 2000-2008
Listed homes for homeowners, marketing, coordinating showings and open houses, managed all aspects of real estate transaction through closing, maintained regular contact afterward
Assisted buyers in finding homes and through the financing, sale, inspection and closing process, maintained regular contact afterward
Psychology Intern, Lutheran Social Services, St. Paul, MN September 1992-May 1993
Conducted therapy sessions with clients
Completed detailed written reports after each session
Met with supervisor to review recorded sessions
Study Abroad Office Manager, University of St. Thomas, St. Paul, MN September 1989-May 1993
Provided administrative support to Executive Director
Trained, supervised and evaluated performance of student employees
Supported January Study Abroad Programs, processed applications and maintained database of participants.
Supported annual exchange program between Osaka Gakuin University and the University of St. Thomas. Conducted host family visits to determine suitability for short-term host-family experiences for the Japanese university students. Coordinated host family stays and on-campus lodging. Scheduled and planned activities. Planned on-campus dining menu. Planned and attended events.
Production Secretary, Northwest Teleproductions, Edina, MN September 1985-September 1989
Greeted guests and answered telephones, took messages
Scheduled facilities on and off-site, coordinated auditions and recording sessions for television and radio commercials, both on-site and out of town
Edited and word-processed scripts for television and radio commercials
Planned and attended events
EDUCATION:
University of St Thomas, Master’s Degree in Counseling Psychology. Completed May 1993
University of Wisconsin-River Falls, Bachelor of Science Degree in Journalism and Speech Communications. Completed May 1985
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