Customer Service Server Assistant

Kirsten Pecot

*******.******@***.*** (***) ***- *057 Madisonville, LA 70447 LinkedIn Profile

Objective

Resilient, hard-working individual looking to find a rewarding career that allows me the opportunity to share my skills. My skills include excellent communication, attentive customer service, and the ability to manage my time. Looking to work with a company that has a great culture and will allow individual growth of my knowledge in sales. Skills

• Attention to Detail

• Customer Service

• Proficient in Microsoft Programs

• Effective leadership qualities

• Problem-Solving

• Judgement and Decision Making

Experience

HUB International - 02/2024 - Current

• Provide support to clients by addressing their inquiries, managing policy-related issues, and claims processes

• Collaborate with my team to ensure that clients receive timely and accurate information

• Assist in policy renewals, modifications and contributions to overall customer satisfaction Server, Server Assistant, and Bartender One Thirteen - 01/2020 - 8/2023

• Maintain relationships with my regular customers

• Trained new staff with restaurant operations and policies to strengthen their performance

• Modeled different strategies to staff for friendly service to guests Intermural Committee Head Phi-Mu - Hammond, LA - 01/2019 - 12/2023

• Drafted agendas, meeting notes, and other documents to enhance collaborative processes

• Strengthened member bonds by leading well-orchestrated gatherings and special events PSE member - 07/2019 - 12/2023

• Preparing for a career

Education and Training

Southeastern Louisiana University Hammond, Louisiana Bachelor’s Degree: Marketing with a concentration in Sales Activities and Honors

• Member, Alumni Association

• Achieved above a 3.5 GPA (2022) - President’s List

• Voted as Intramural Chairman

• Participated in the Southeastern Sales Competition

• Member of Phi Mu Sorority

• Achieved service award

References

References available upon request

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