Customer Service Medical Billing

Lolita Olbertz

**** **** **** ***** *******, GA *0350 678-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional management, healthcare industry, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and procedures, to ensure quality. Maintain and assure patient confidentiality.

Bilingual – Fluent in English and Russian.

Academic Honors Recognition – Dean's List Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Create and nurture a high-performance work culture to meet standards for quality, deadlines, and accuracy.

Well-organized, manage time and priorities in multi-task environments.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Accounting Software – Quickbooks.

Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 45 WPM.

KEY QUALIFICATIONS

Medical Billing Medical Office Procedures Insurance Verification Front Office Operations Scheduling

Electronic Health Records (EHR) Electronic Medical Records (EMR) Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

North Springs Charter High School Diploma, 2015

WORK EXPERIENCE

Support Ninja – Atlanta, GA 12/2024 – Present

Healthcare Customer Service Representative

Manage patient inquiries and provided detailed information on medical procedures and insurance policies.

Maintain confidentiality and adhered to HIPAA regulations while handling sensitive patient data.

Utilize EPIC systems to schedule appointments and update patient records efficiently.

Demonstrate empathy and patience in dealing with patient concerns, ensuring a high level of customer satisfaction.

Change HealthCare – Atlanta, GA 10/2021 – 12/2021

Remote Scheduler

Made outbound telephone calls, obtained information, and updated medical records.

Coordinated with hospitals to review insurance claims and ensured accuracy.

Entered data into the system and abided by HIPAA guidelines to safeguard private information.

UPS Store – East Point, GA 09/2020 – 10/2021

UPS Store – Sandy Springs, GA 09/2019 – 09/2020

Manager

Provided training to new hires, answered inbound and made outbound telephone calls, and handled email correspondence.

Completed employee evaluations, maintained accurate cash holdings, and prepared and made bank deposits.

Processed packages, copied personal documents, and ensured adherence to established guidelines.

Forensic Home Inspections – Alpharetta, GA 06/2018 – 03/2019

Manager

Opened and the closed facility, managed office and inspections, and handled inbound and outbound telephone calls.

Hired new contractors, completed administrative duties, processed payroll, scheduled property inspections, and reviewed reports.

Processed payments, entered data, and utilized Quickbooks software.

Pet Supermarket – Atlanta, GA 01/2018 – 06/2018

Petco – Atlanta, GA 06/2017 – 01/2018

PetSmart – Alpharetta, GA 07/2016 – 06/2017

Retail Cashier / Animal Caretaker / Customer Service

Trained new hires, answered inbound telephone calls, and opened and closed facility.

Operated cash register, scanned merchandise, accepted payments, and balanced cash register.

Accountable for the safety of animals, took inventory, and maintained cleanliness.

VOLUNTEER EXPERIENCE

Volunteer with Dog Rescue in Alpharetta, GA since 12/2014

Volunteered as a Private Babysitter in Atlanta, GA from 06/2013 – 08/2013

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