Customer Service Manager

Tara Ramsey

*** *** ****** ******** *****, Missouri 65740 417-***-**** ************@*****.***

Professional Summary

Highly effective Customer Service Manager with 5+ years of experience leading teams to achieve exceptional customer satisfaction and operational efficiency. Proven ability to develop and implement strategic initiatives, resolve complex issues, and drive continuous improvement. Adept at training and mentoring staff, fostering customer loyalty, and utilizing data-driven insights.

Skills

●Customer Service Skills: Customer Advocacy, Customer Retention, Conflict Resolution, Customer Insights, Problem-Solving, Communication (Written & Verbal)

●Management Skills: Leadership Development, Employee Training, Performance Metrics, Strategic Planning, Team Collaboration, Time Management, Budget Management, Workflow Optimization, Project Management

●Technical Skills: CRM Systems, Data Analysis, SQL, HTML/CSS, JavaScript, C, C++, Technical Support, Quality Assurance, Operational Efficiency

Professional Experience

Customer Service Manager Nicks Plumbing Houston, Texas January 2019 – August 2024

●Led a team of customer service representatives, consistently achieving a 95% customer satisfaction rate.

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●Implemented a new CRM system, streamlining processes and improving efficiency.

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●Developed and conducted training sessions to improve team performance and product knowledge.

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●Reduced customer complaints by 20% through the implementation of effective problem-solving strategies.

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●Monitored and analyzed customer service metrics to identify areas for improvement, resulting in increased customer retention.

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●Conducted monthly performance reviews, providing constructive feedback and fostering professional growth among team members.

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●Cultivated strong relationships with key clients, ensuring repeat business and long-term loyalty.

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●Received recognition for outstanding customer service and team leadership.

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Customer Support Representative BlendJet [City, State - if you remember] 2017 - 2019

●Responded to customer inquiries via phone, email, and/or chat, providing timely and accurate information.

●Troubleshooted product issues to diagnose and resolve technical problems, ensuring customer satisfaction.

●Addressed and resolved customer complaints and escalated complex issues to appropriate personnel.

●Consistently met or exceeded performance goals for customer satisfaction and response time.

Education

Associate of Business Management Wichita State University, Wichita, Kansas 2007

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