CONNECTOR JOHN OF JOHNSON, PEOPLE, PROCESS, AND PURPOSE II
About Me
Professional Experience
Achievements
Collaborative and detail oriented professional with over 20 years of experience. Eager to apply a proven servant leadership style that is communicative, goal- oriented, and multi-faceted. Capable of developing mutually beneficial and cross functional relationships in and beyond an organization. Special interest
concerning people, processes, purpose and how it
correlates to organizational goals and growth.
Hard Skills
Consistently delivered on time and under
budget project management
Consistently high client retention with
budget management for current and
forecasted goals
Soft Skills
Observation
Coaching
Decision making
Communication
Facilitation
Education Background
Western Governor's University
MBA in IT Management/Cybersecurity
Expected Completion May 2025
My Contact
*******@*****.***
Baton Rouge, LA
https://www.linkedin.com/in/jo
hn-johnson-ii-59596aa8/
Univeristy of New Orleans Certified Scrum Master
2023 - Certified Scrum Master
2018 - 2020 Superior asset
management of delinquent accounts
in a $350 million portfolio with and
average delinquency of 0.55 %
2020 – 2021 Superior asset
management of delinquent accounts
in a $600 million loan loan portfolio
with an average delinquency of 0.39%
La Cap Federal Credit Union Collections Manager
2022 – 2023
2020 - 2021
Key responsibilities:
Analyze current and past financial data
Look at recent financial performance and identify trends Prepare reports on the above information and communicate the insights of these reports to the broader business
Suggest budgets and improvements based on the above information
Key responsibilities:
Hire, train, schedule, and manage a team of collections specialist that interact, correspond, and service membership with a customer centric philosophy.
Dillard University
B.S. Multimedia Journalism
May 2015
Certified Scrum Master
Republic Finance Treasury Operations Specialist
2023 – Present
Key responsibilities
Facilitate Agile principles and practices with effective communication
Create and foster relationships across the enterprise to resolve internal and external issues
Consistent management of all resources for timely and measurable delivery of expected results