Customer Service Data Entry
Resume:
Toni Washington
Administrative Assistance, Human Resources, Call center Agent, Customer service, Data Entry,Packaging and Distributing, Customer Service Rep - Liquidation Channel Pflugerville, TX 78660
*******************@*****.***
Professional Summary
• 20 years of experience in World Class Customer Service (CSR).
• Precise knowledge of modern office practices and procedures.
• Strong customer service skills, with the ability to diffuse difficult situations.
• Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
• Type accurately at a rate of 40 w.p.m.; use 10-key calculator, maintain accurate records. As well as certified in typing and computer programming.
Willing to relocate to: Pflugerville, TX - Austin, TX - Round Rock, TX Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Salesforce-Florida
October 2024 to Present
Assistant customers why helping them sign up for health insurance for the physical year answering questions make the corrections to their current policies for renewal cancellations and getting them to our direct help provider to choose their coverage and a few of the oracity of the eligible for a brand new policy if you want a physical year of enrollment and health Care programs. CSR - Customer Service Representative
Maximus-Dallas, TX
July 2023 to April 2024
Assisting assistant existing customers were troubleshooting and customer service problems that they have with the systems or the equipment that you have from the company. Handling cold calls and problematic calls. Escalation and troubleshooting. And when minor updates and installing new software on equipment as well.
Customer Service Representative
MAXimum Research, Inc.-Austin, TX
March 2021 to September 2021
Answering inbound calls and Assisting customers with any information about the covid 19 shots ant she side affects it may have on them. Also making and maintaining appointments with facilities and Assisting with travel for the people with out transportation. On boarding, training, collection's, payroll, light book keeping.
• Handled billing issues and order inquiries
Data Entry Operator
311 Call Center - Civil Service-Austin, TX
January 2020 to April 2021
Assisting company with data entry material while assisting customers or pontifical customers with any information and contract negotiations that m eff needed to be added or adjusted. Customer Service Representative
Starwood Hotel & Resorts-Austin, TX
May 2018 to April 2019
Sales,and assisting Customers with booking hotels for future and upcoming events or vacations. Human Resources Assistant
The Purple Gator-Austin, TX
July 2016 to April 2019
Entering and transferring busies information, also enrolling /maintaining new/existing patients in to the system, Checking in patients and scheduling appointments. Customer Service Representative
Financial Corporation of America-Austin, TX
July 2017 to January 2018
Assisting Customers with medical payments, Data entry, and handling final decisions or informing patents about their medical insurance and coverage.
Data Entry Clerk
ATP2 LLC-Austin, TX
November 2014 to July 2015
Working for Veterans Affairs, Handling medical records, billing and scheduling for the veterans around the world.
Packaging and Distributing, Customer Service Rep
Liquidation Channel-Austin, TX
June 2011 to December 2014
1. Greet customers over the telephone.
2. Answer questions regarding status of jewelry accounts as well as assist the Managers with attending to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.
3. Set up and maintain various files, records.
4. Complete special projects as assigned by the Supervisor. 5. Respond to customer service requests and assist with all needs. Food Service Administrator
Austin State School-Austin, TX
2009 to 2011
1. Processed Patients food orders over the telephone. 2. Answer questions regarding status of food menus and attend to problems or complaints from patients and staff.
3. Tracked Patients Orders throughout the production process and notified the hospital staff of the on time delivery of patients food order.
4. Set up and maintain various menus on each specific patient. 5. Complete special projects as assigned including organized contact list and filing system of all my patients.
Customer Service Agent
Walmart-New Orleans, LA
2005 to 2009
1. Responded to inbound service calls in a fast-paced, high-volume call center. 2. Explained our super saver service with customers and proposed different products and services based on their account history to help minimize their monthly bill as well their accounts. 3. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
4. Possess effective communications skills, and work well with others at all levels. Education
Associate in Business Management
Central Texas College
February 2015
High school or equivalent in Communications
Delgado Community College-New Orleans, LA
April 2006 to September 2006
Diploma in Communications
Hahansville High School-Boutte, LA
Skills
• Zendesk
• 10 Key Data Entry
• Typing
• Analysis skills
• Computer literacy
• Quality Assurance
• CSS
• Medical Receptionist
• Medical Billing
• Scripting
• Google Docs
• InfusionSoft
• Computer Operation
• Sourcing
• Organizational skills
• Property management
• Schedule management
• Medical Office Experience
• Medical Terminology
• Sales
• Workday
• ATS
• ServiceNow
• Lead generation
• Data-Entry
• Customer support
• Software troubleshooting
• Excel
• Data Entry Operator
• Transcription
• Fair Housing regulations
• Presentation skills
• Recruiting
• Experience Administering Injections
• QuickBooks
• EMR Systems
• Medical Coding
• Communication skills
• Microsoft Office
• CPT Coding
• Customer service
• Word
• English
• HIPAA
• Phone Etiquette
• Events management
• Windows
• Medical Scheduling
• Clerical Experience
• ICD-9
• iOS
• Microsoft Powerpoint
• Mac OS
• Office Management
• Medical Records
• Microsoft Excel
• Bilingual
• Human resources
• Management
• Patient Care
• Data Entry
• Word Processing
• SharePoint
• Conflict management
Certifications and Licenses
Food Handler Certification
CCNA
CompTIA A+
CMCA
Medical Coding Certification
Certified Apartment Manager
RHIA
CompTIA Network+
MCP
Certified Property Manager
Certified Coding Associate
CompTIA Security+
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