Customer Service Inventory Control
Resume:
LOIS LUGERT
SiouxFalls, SD ***** 605-***-**** ************@*****.*** WWW: Bold Profile
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. My years of experience as a manager at Shopko have given me a great foundation for customer service,
problem solving, product presentation, and
salesplanning. Creating a team that fits the needs of the store is a key component to a successful business. Store Manager, 05/2024 - 05/2025
Dollar Tree – Sioux Falls Sd
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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• Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
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Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Stocker, 01/2019 - 05/2021
Sam's Club – Sioux Falls, SD
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves. Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
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• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
• Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers. Aided in training new team members on best practices for stocking procedures and inventory management systems.
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Head Food Runner, 09/2023 - 05/2024
Legends on a Lake Lorraine – Sioux Falls, SD
• Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team. Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
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• Boosted efficiency by refining collaboration among kitchen staff and waitstaff. Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
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Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
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Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
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Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
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Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
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Chef, 01/2019 - 09/2023
Grand Living on Lake Lorraine – Sioux Falls, SD
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Maintained well-organized mise en place to keep work consistent.
• Placed orders to restock items before supplies ran out.
• Handled and stored food to eliminate illness and prevent cross-contamination. Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
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Optimized food preparation processes, implementing time-saving techniques without compromising quality.
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• Reduced food waste with strategic menu planning and inventory control techniques.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business. Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
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Bachelor Of Business Administration: Business Management, 06/2012 Colorado Technical University - Colorado Springs, CO EDUCATION
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