Customer Service General Laborer
Resume:
Darren E. English
Willingboro, NJ 08046
Email: *.***********@*****.***
OBJECTIVE
To obtain a professional position where I can utilize my knowledge, experience and professional skills for continuous growth and development.
EDUCATION
Attained college credits from Benedict College and Lackawanna College.
WORK EXPERIENCE
CDL Delivers 2023-Present
Title: General Laborer
Operates productivity line by ensuring the line runs smoothly, by keeping a modified pace and ensuring all steps are followed accordingly.
Adjusts equipment as needed to maximize up time and maintain productivity.
Performs and maintains preventative maintenance on equipment by conducting pre and post inspections, make minor repairs and adjustments as needed.
Unloads trucks with large quantiles of inventory, equipment and various merchandise.
Operates a fork lift to load and unload deliveries as directed, while ensuring loads are placed properly and efficiently as directed.
Maintains all safety and forklift protocols with precision, while operating and placing items in the desired location.
Available to work various hours, during peak and off peak hours when large deliveries are expected.
Home Depot 2021-2023
Title: Customer Service/Freight-Receiving/Forklift Operator
Provide customer service to customers by answering questions regarding products and location of various merchandise throughout the store.
Loaded and unloaded trucks, moved material from the receiving area throughout the store in their desired location.
Operate forklifts to move merchandise and restock shelfs, while following and maintaining all safety protocols.
Direct customer interaction by answering questions, assisting with pricing, item location and product recommendations as requested by customer.
Prepared and cut lumber as desired by customer request with precision and accuracy.
Championed a detail to fulfill large orders from contractors, including but not limited to lumber, dry wall, heavy equipment purchases and rentals as well as various kitchen, bathroom and other large items.
Utilized the cash register to ring up customers’ orders and ensure monetary transactions were accurate while providing great customer service.
Sun Basket
Title: Pack Team Member 2019 - 2021
Responsible for maintaining good manufacturing practices according to manufacturing guidelines.
Document and monitor concerns with products to ensure quality and effectiveness.
Ensure a high level of internal and external customer service relating to complaints, concerns and rectified concerns to ensure quality service.
Containerize all produce and ingredients according to order request and personal accommodations.
Prepare and pack food items according to customer weekly specifications.
Facilitates receiving and shipping in and out of the warehouse and ensure time sensitive items are prioritized accordingly.
Maintain safe work environment by establishing, following and enforcing standards and procedures.
R & B Landscaping Services 2014-2016
Title: Landscape laborer
Utilized an edger, weed whacker, and blower on residential and commercial properties as directed to maintain the required results.
Operated various machinery with a myriad of functioning levels; cutting zero turn and stander movers.
A member of a team in the installation of pavers, drainage systems and other landscape and operated other devices required to successfully complete the desired customer request.
Created and maintained a positive working relationship with customers on an ongoing basis to ensure customer service is well maintained.
Generated and distributed invoices to customers with a description of services provided with accuracy and detail, with appropriate balances and payment deadlines.
Community outreach by distributing flyers and pamphlets to prospective clients as requested by supervisor.
Maintained daily inspection of equipment and machinery to ensure it is functioning properly and efficiently.
Practiced and followed all safety protocols as outlined by the supervisor daily.
Entrepreneur 2014-Present
Residential Real-Estate Investor
Purchased residential homes, for the purpose of resale and profit.
Championed contractors to perform rehabilitation on interior and exterior remodeling.
Managed progress to ensure deadlines were met with contractors in regards to inspection timelines and closing dates.
Monitored progress and quality of work to determine if the desired goal will be met and work standards are delivered as described in the terms of the contract.
Reviewed all contracts with contractors to ensure all quotes, materials and prices are agreed upon and the contracts are clear and accurate.
Maintained working relationship with township inspectors as well as various laborers; electricians, plumbers, architects and general contractors as needed.
PROFESSIONAL/PERSONAL SKILLS
Professional Skills
Ability to problem solve
Strong communication skills
Positive attitude
Fast Learner
Self-starter
Leadership skills
Ability to be Flexible
Reliable and works well independently or within a group
Proficient in Microsoft Word, PowerPoint and Excel
Strong Customer Service Skills
References furnished upon request
DARREN E. ENGLISH
57 Eastbrook Lane
Willingboro, NJ 08046
To Whom It May Concern:
This letter is written to express my interest in employment with your company. I have an array of experience and I am currently seeking a position to further my growth and development in efforts to enhance my work experience. I am reliable, flexible and willing to take on new challenges, as well as expand on my current knowledge and experience.
I would like to further discuss my qualifications and work experience with you in a personal interview. I thank you for your time and consideration and hope to hear from you soon.
Sincerely,
Darren E. English
Darren E. English
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