General Manager Guest Service

July Floristal

Indianapolis, IN

*************@*****.*** 954-***-****

Professional Summary

Enthusiastic, results-oriented professional eager to leverage strong administrative and communication skills within a growth-focused company. Confident in bringing relevant hospitality experience, organizational abilities, relationship-building expertise, and a high level of integrity to be an asset to your business. Recognized for a professional demeanor, articulate communication, and a dedication to exceeding expectations. Work Experience

Assistant General Manager

Hampton by Hilton - Indianapolis, IN

July 2023 - Present

Delivered exceptional hospitality by consistently surpassing guest expectations, driving guest satisfaction and loyalty.

Collaborated with the General Manager on projects including staff management, operational planning, and guest service improvement.

Delegated daily tasks to staff, ensuring smooth and efficient hotel operations.

Promptly resolved guest concerns, elevating the guest experience and maintaining operational standards.

Provided performance feedback, set goals, fostered teamwork, and acted as the General Manager in their absence.

Engaged in ongoing training to remain updated on industry trends, motivating staff to uphold high service standards.

Sales Coordinator

Hampton Inn, Indianapolis – NE/ Castleton

July 2023

Managed group bookings, corporate events, and individual guest sales, ensuring seamless service and meeting sales targets.

Cultivated client relationships, driving repeat business and increasing hotel revenue.

Coordinated inquiries, negotiated rates, and managed booking contracts with the front desk and management teams.

Guest Service Agent

Conrad Hilton Indianapolis - Indianapolis, IN

August 2022 - September 2024

Provided luxury customer service from check-in to check-out, maintaining brand standards and high guest satisfaction.

Served as the main contact for guest inquiries, resolving issues promptly and effectively.

Recognized for multitasking in high-occupancy situations and consistently received positive guest feedback.

Office Manager

Paid in Full Financial - Hollywood, FL

October 2019 - October 2022

Supported office operations by maintaining systems, organizing procedures, and supervising staff.

Led payroll, requisition approval, file management, and ensured office efficiency through planned layouts and equipment procurement.

Recruited, trained, and evaluated staff, achieving financial objectives and team contributions.

Customer Service Representative / Technical Support Sitel (AT&T Brand) - Fort Lauderdale, FL

October 2020 - March 2021

Managed high call volumes, providing technical support for internet, TV, and DVR issues, often ranked in top performance metrics.

Educated customers on troubleshooting methods, maintaining a supportive and positive customer experience.

Education

Technical School in Business Management, Administration Atlantic Technical College - Fort Lauderdale, FL

February 2013 - June 2015

High School Diploma

Southeastern High School - Miramar, FL

2010 - 2011

Skills

Administrative Skills: Word Processing (7 years), Office Management, Payroll, Supervising

Technical Skills: Microsoft Word (7 years), Excel (6 years), PowerPoint (6 years)

Guest Services: Relationship Building, Security (9 years), Recruiting, Project Planning

Core Strengths: Positive Attitude (10+ years), Detail-Oriented, Effective Communication

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