Customer Service Work-From-Home
Resume:
D'Angela Howard
Administrative Customer Service Rep
Washington, DC 20019
**************@*****.***
Professional Summary
Detail-oriented and dedicated customer service professional with over 22 years of experience in clerical support and client relations. Seeking a work-from-home position to leverage strong communication skills and proficiency in administrative tasks to enhance customer satisfaction and contribute to team success. Authorized to work in the US for any employer
Work Experience
Customer Outreach Specialist
Ground Game Health-Remote
February 2023 to October 2024
• Community Engagement**: Outreach specialists work to build relationships with community members, organizations, and stakeholders to raise awareness about available health services. I often conduct presentations, workshops, and informational sessions to educate the public.
• Program Development**: I was involved in developing and implementing outreach programs that address specific health issues or target underserved populations. This can include creating health fairs, vaccination drives, or wellness programs.
• Communication**: Effective communication is key. Outreach specialists utilize various channels, such as social media, newsletters, and local media, to disseminate information about healthcare services, preventive care, and health education.
• Needs Assessment**: I assessed the needs of the community by conducting surveys, focus groups, and interviews to identify health disparities and areas where the organization can make an impact.
• Data Collection and Reporting**: Outreach specialists gather data on outreach efforts and outcomes. I analyze this information to measure the effectiveness of programs and report findings to management and stakeholders.
• Collaboration**: I often collaborated with other healthcare providers, community organizations, and government agencies to enhance service delivery and share resources.
• Advocacy**: Outreach specialists advocate for the health needs of the community, ensuring that marginalized and underserved populations have access to essential services. I may also work on policy initiatives to address systemic health issues.
• Follow-up and Support**: I provided follow-up support to individuals who engage with the organization, helping them navigate healthcare options, access services, and understand their health needs. Overall, my role as an outreach specialist is integral to promoting public health, improving access to care, and fostering a healthier community through engagement and education. Help Desk Support Specialist
ABM Industries Inc./ Able-Washington, DC
February 2022 to March 2024
Provided exceptional customer service through various channels including phone, email, and chat, consistently achieving a resolution rate of over 90%. - Process orders, manage accounts, and respond to inquiries, ensuring adherence to company policies and quality standards. - Train and mentor new team members on customer service protocols and system navigation, improving team efficiency. Call Center Agent (Remote)
Comcast Cable and Xfinity Internet-Washington, DC
May 2020 to May 2022
• Supported daily operations by managing schedules, coordinating meetings, and maintaining records with a focus on organization and accuracy. - Assisted in the development of customer service training materials to enhance staff effectiveness and customer communication. Handled incoming correspondence and managed data entry tasks to ensure timely follow-ups and updates. Customer Service Representative
Driveline Merchandising-Washington, DC
December 2018 to September 2020
Provided top-notch customer service to clients, ensuring their needs and concerns were promptly addressed and resolved.
• Responded to customer inquiries via phone, email, and live chat, consistently exceeding performance metrics for response time and customer satisfaction.
• Collaborated with cross-functional teams to resolve complex customer issues, escalating matters as necessary to ensure timely resolution.
• Managed and updated customer accounts in the CRM software, accurately entering and maintaining relevant customer information.
• Actively participated in training sessions and team meetings, staying up-to-date on product knowledge and customer service best practices.
Visual Manager
Altar'd State-Arlington, VA
November 2016 to June 2019
Lead a team of 10 associates, handled payroll, visual merchandising, deposits, recoveries, UPT, DTP and conversion management keeping an 80$ DPT and a 20% conversion rate, held interviews for prospective employees, handled shipments and product placements, maintained the #1 store in my district Leader of floor sets and markdowns
Education
B.A in Psychology
Southern New Hampshire University - New Hampshire
March 2021 to January 2025
BA in Fashion Retail Management
The Art Institute of Washington Dc - Rosslyn, VA
January 2014 to April 2017
A+ Certification in Information Technology
Career Technical Institute Help Desk - Washington, DC September 2015 to April 2016
Certification in Information Technology
Career Technical Institute - Washington, DC
September 2015 to April 2016
Skills
• Buyer (Less than 1 year)
• Buying/procurement (Less than 1 year)
• maintenance. (1 year)
• merchandising (7 years)
• visual merchandising (5 years)
• Guest Services
• Upselling
• Planograms
• Web Design
• Operating Systems
• Retail Management
• LAN
• Troubleshooting
• Software Troubleshooting
• Help Desk
• Network Support
• Computer Networking
• Network Administration
• Active Directory
• Customer support
• Customer service
• Help desk
• Desktop Support
• Microsoft Windows
• Linux
• Technical Support
• VPN
• DNS
• IT service management
• Proofreading
• CRM software
• Adobe Creative Suite
• Adobe Acrobat
• Product development
• Marketing
• iOS
• Guest services
• Planograms
• Supervising experience
• Technical support
• Upselling
• Operating systems
• Negotiation
• Pricing
• Desktop support
• Web design
• Project management
• Photography
• Payroll
• Computer networking
• Sales
• Retail sales
• Product demos
• Network support
• 5G
• Communication skills
• Fashion retail
• Hospitality
• Analysis skills
• Microsoft Office
• Microsoft Windows Server
• DHCP
• Information Security
Links
https://www.linkedin.com/in/d-angela-howard-30b126125 Certifications and Licenses
Certified Celebrity Stylist
January 2020 to Present
certified professional stylist
Fashion Design
January 2014 to Present
Certified Fashion design professional
CompTIA Network+
April 2016 to Present
CompTIA Security+
CCNA
ITIL Certification
Professional In Human Resources
Assessments
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service fit — Proficient
June 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Completed
June 2023
Responding to customer situations in a retail setting Full results: Completed
Marketing — Proficient
June 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
September 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Completed
January 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Administrative assistant/receptionist — Completed
October 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Social media — Proficient
June 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Highly motivated and customer-oriented administrative professional seeking an in person or remote call center customer service representative position. Equipped with excellent communication skills and a passion for providing superior service, I am dedicated to delivering exceptional customer experiences while working in person or remotely. Astute knowledge of retail operations and clothing sales, as well as various computerized fashion design programs. Actively pursuing a position in an operational environment that will effectively utilize my acquired artistic skills and abilities while demonstrating over 20 years of experience in the professional field Skills
• Technical Trouble Shooting
• Hardware Configurations
• Software Installs
• Phone & online support
• Client/ Server Models
• Preventive Maintenance
• User Training Support
• Styling
• Make Up Artistry
• Buyer
• Customer Service
• Creative Thinking
• Fashion Drawing
• Fashion Design
• Fashion Styling
• Visual Merchandising
• Up Selling
• Management
• IT Literate
• Marketing and Promotions
• Deadline Oriented
• Web Design
• Stockroom Procedures
• Attention to Detail
• Self-Motivated
• Creative
• Responsible
• Dedicated
• Loyal
Contact this candidate