Community Manager On-Site

MICHELLE CROSS

C O N T A C T E X P E R I E N C E

Lawrenceville IL

********.********@*****.*** Ph: 951-***-****

S U M M A R Y

Accomplished and energetic, result focused Community Manager with over 20 years’ experience in Property Management. Expertise in training, motivation, and evaluation of on-site personnel to assure adherence to superior service and outstanding resident satisfaction.

Knowledge of budgets, cost-control, and standardized procedures designed for stable operations and bottom-line profits.

S K I L L S

Complex Problem-Solving Budgeting

Financial Reporting Sales and Marketing Resolutions

Microsoft Office Suite Project Management Tools Strong Communication Active listener

Systems Conversion Analyst

Avenue5 Residential

1/2024 – 05/07/2025

• Responsible for collecting and tracking of information, data and reports needed to transition properties quickly and effectively

• Collaborate with the integrations and system support teams to manage the timing of the system

conversion processes and ensure data integrity

• Consult with integrations specialist or operational lead to manage expectations and ensure data is

converted accurately and meets client’s needs

• Analyze the information from Yardi Voyager and various other systems and sources to streamline conversion process onto Avenue5 system platforms

• Configure the system as defined by project scope and specifications

• Manage multiple property system conversions simultaneously

• Validate and test data to ensure it is imported into Yardi Voyager or other systems completely and accurately as required

• Perform clean up, manipulation and formatting of data files to complete imports and exports successfully

• Setup and update Rent Café and the CRM for new properties

• Setup the ancillary interfaces in Yardi Voyager to support the client

• Coordinate and track offboarding workflow processes with the property and accounting teams

• Track and report on conversion analytics and costs to key stakeholders

• Perform backup support for the help desk and training team for the system module programs

ASSET MANAGER

BMO Harris

1/2023 – 01/2024

Financial oversight of 319 assets within the United States totaling $392,859,160.00.

Secondary signer for national Real Estate transactions.

Manage all appraisals and inspections: Commercial and Residential.

Schedule, Review and approve all incoming Brokers opinions of value.

Proficient in PDS, TRESA and Trust Desk.

Assist with onboarding and exits within the TRESA Database.

Maintain client relationships.

Process invoices.

Schedule trust maintenance needs.

Process and approve all accounts payable.

Train all support team on processing incoming wires/ACH/Wire transactions.

COMMUNITY MANAGER

Greystar

6/2014 – 7/2022

Managed several teams 0f 10+ Associates.

Oversight of all day-to-day operations.

Built and responsible for staying within the annual budget.

Oversight of all capex repairs.

Completed monthly and annual financial packages for the client.

Maintained client relationships.

A W A R D S

&

A C C O M P L I S H M E N T S

Ranked first place for financial performance results in 2007 and 2009.

Awarded 2009 Community Manager of The Year 75-150 units by Apartment Association of Greater Inland Empire.

Nominated for Most Improved Community by Apartment Association of Greater Inland Empire 2009.

Ranked 1st place on Annual Audit companywide 2008.

Ranked 2nd place on Annual Audit companywide in 2009.

Nominated for Manager of the Year/ Community of the year 2008 by Apartment Association of Greater Inland Empire.

Awarded Rookie of The Year 2006.

E D U C A T I O N

2003

San Diego City College

ASSOCIATES DEGREE, GENERAL EDUCATION

R E F E R E N C E S

oAvailable on request

AREA MANAGER

Waypoint Homes

6/2012 – 12/2013

Area Manager for a portfolio of over 950 occupied single-family homes throughout Riverside County.

Lead and managed a team of Asset Protection and Service Associates.

Reviewed and prepared monthly and quarterly financial reporting.

Customized reports for leasing and Property Management team through use of Salesforce.

Assisted Acquisitions Department throughout the purchase process and on boarded all new residents.

Managed all field personnel for Riverside County.

Ensured work orders were responded to within 24 hours and open requests were resolved timely and efficiently.

COMMUNITY DIRECTOR

FPI Management

4/2011 -6/2012

Community Director of Oakwood Apartment Homes a 241-unit Section 42 LIHTC community.

Conducted unit inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.

Maintained an efficient operation of the property even during understaffed periods.

Completed monthly and annual bond reporting.

Process move-ins, move-outs, evictions, and annual re-certifications. Provided superior customer service to residents, employees, and vendors.

COMMUNITY MANAGER

AMC, LLC

1/2011-4/2011

Successfully completed a takeover of new establishment.

Completed monthly & quarterly financial reporting.

Assisted regional manager on weekly tasks.

Successfully decreased delinquency from an average of 9k per month to less than 1.5 K at AME within a 60-day period.

Successfully rolled out new forms at the site level to increase time management of Community staff.

Enhanced employee performance and attendance through daily mentoring, one-on-one discussions, and motivational strategies. Increased occupancy by implementing marketing strategies and making contacts with corporate housing firms.

PROPERTY MANAGER

MG Properties

9/2005 – 1/2011

Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures

Enhanced employee performance and attendance through daily mentoring, one-on-one discussions, and motivational

strategies

Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management

Mentor and trained all new office hires for Inland Empire, Los Angeles, and Orange County on policy & procedures and software. Assisted training department with Yardi roll-out company wide.

Budget preparation

Exceeded budgeted NOI objectives

M

P R O P E R T Y M A N A G E M E N T P R O F E S S I O N A L

M I C H E L L E

Contact this candidate