Operations and events manager

Timothy P. Kirk

New York, NY

***@***********.*** 917-***-**** https://www.linkedin.com/in/timothykirk1/

Summary

Strategic and dynamic operations leader with a proven track record in managing complex corporate events and aligning operational strategies with organizational goals. Adept at building high-performance teams, fostering stakeholder relationships, and ensuring seamless vendor negotiations. Highly skilled in driving large-scale initiatives from concept to completion, focusing on client satisfaction and operational excellence.

Experience

Director, Command Center Operations

United States Tennis Association

2021 (Seasonal)

Led and supervised a 4-person team in 24/7 Command Center Operations, managing call center and chat queues, in-person reporting, and various communication channels.

Implemented logistics with the US Open Director of Security, providing daily infrastructure and tournament updates.

Managed emergencies, call center activity, facilities, ticketing queries, media requests, transportation, merchandising, severe weather contingencies, and medical incidents.

Directed documentation and escalation processes using multiple collaborative tools.

Partnered with IT and Communications tech teams to maintain workstation standards and video feed integrity.

Supervised customer service queries, including complaints, ticketing issues, ADA compliance, and player services.

Collaborated with the US Open Director of Security on international travel and government agency interactions.

Producer/Host, ”Two Zero Q: 20 Questions with Interesting People” podcast

Self

2018 - Present (7 years)

• Conceptualize and produce diverse podcasts highlighting LGBTQIA+ community voices and allies.

• Conduct interviews, write scripts, edit content, and manage podcast promotion.

• Develop strong communication and storytelling skills through podcast production.

• Enhance brand visibility and engagement through engaging podcast content creation

Event & Production Coordinator

NBCUniversal

2007 - 2017 (10 years)

Coordinated and executed critical internal and external meetings and events.

Transformed operations by identifying process improvement opportunities and standardizing logistics. Managed budgets and negotiated with vendors, venues, AV services, and catering.

Led events for NY/NJ OUT@NBCUniversal, focusing on civil rights and social action.

Conducted extensive analysis to eliminate waste and maximize efficiency and cost-effectiveness. Oversaw departmental operations for Digital Products and Interactive Media, developing growth- focused strategies.

Product Support Analyst

nbbc.com

2006 - 2007 (1 year)

Provided client support for NBC Universal's digital venture, establishing relationships with distribution partners.

Managed content availability, customized video players, and standardized Metadata. Collaborated on content licensing with content owners and publishers.

E-Commerce/Internet Marketing Manager

Morrell & Company

2005 - 2006 (1 year)

Managed the E-Commerce platform and website for America's Premier Wine Merchant. Created digital content and marketing collateral using web analytics.

Education

French Culinary Institute

Graduate

Skills

Business Operations Leadership • Project/Program Management • Strategic Planning & Analysis • Team Development & Culture • Corporate Event Management • Performance Evaluation • Problem Solving & Management • Cross-Team Collaboration • Budget Management • Building Industry Relationships

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