Accounts Receivable Customer Service
Resume:
Frances Padilla
Goal-Oriented Senior Collector with 20 years of experience in deadline-driven environment. Hayward, CA 94544
****************@*****.***
• Motivated, personable, and a dynamic professional personality. A strong administrator that’s well organized. Very decisive, energetic and a talent to quickly master technology. Excellent team building skills.
Willing to relocate to: Hayward, CA - Castro Valley, CA - Dublin, CA Authorized to work in the US for any employer
Work Experience
Accounts Payable Clerk
Novacart USA-Richmond, CA
August 2022 to January 2023
• Processing and coding 1000 invoices per week
• Reconciling and balancing the accounts receivable ledger
• Interest and produced accounts receivable and cash application reports
• Researched and resolved Accounts Receivable- billing related discrepancies
• Entered all invoices in Excel.
• Apply, post and close CC, Wires, and checks into accounting software
• System was in Italian
Cash Application Specialist
Mygrant Glass-Hayward, CA
May 2022 to July 2022
• Cash Applications
• Processing checks for several branches throughout the Bay Area
• Reconciling and balancing the accounts receivable ledger
• Accounts receivable and cash application reports
• Researched and resolved all A/R billing related discrepancies
• Sent out invoices quarterly.
• Used a proprietary software
Accounts Receivable Specialist
Bay Alarm Company-Concord, CA
November 2021 to April 2022
• Reconcile complex customer accounts
• Liaison between the customer and Bay Alarm Corp. Sales Group
• Responsible for monitoring, managing and maintaining assigned accounts
• Make collection calls and send out correspondence
• Established and sustained strong customer relationships
• Specialized billing as requested for Corporate Accounts
• Received and processed customer payments
Collection Specialist & A/R Clerk
CALIFORNIA RECYCLING COMPANY-Oakland, CA
May 2019 to November 2019
• Accounts Receivable/Collections
• Entered into excel all Recyclables for the Government to audit and bill
• Worked with a portal called Doris to enter the value of the kinds of recyclables and tonnage
• Monthly and Quarterly Spreadsheets for the tonnage percentages for upper management and government purposes
• Commercial Collections, Collections Calls and issued Bad Debt Collections letters
• Monthly and Quarterly Collection Spreadsheets
• Monthly Spreadsheets for Recyclables to calculate the percentage of aluminum, plastic and paper etc...
• Purchase Orders, Sales Receipts, Overseas and United Stated Picket Tickets
• Received and Processed Payments via checks, credit cards and wire/ACH payments thru PayPal and Quick Book
• Setup new customers with an account and credit limit
• Sustained and achieved collection goals as per the set timelines Credit and Collections Specialist
NCC Group LLC-San Francisco, CA
October 2018 to January 2019
• Worked with customers to resolve issues related to invoices & agreements
• Validated bad debt reports and achieved collection goals as per the set timelines
• Processed payments received via checks, credit cards and via wires/ ACH payments associated with customers to get PO’s issued to receive in a timely matter
• Assisted the accounting department in quarterly auditing
• Worked with outside collections and legal teams to take action against past-due invoices Customer Service Representative
Homesite Services Inc-Livermore, CA
August 2016 to February 2018
• Responsible for supporting 10 contractors with homeowner follow-ups
• Followed up on homeowners work orders in a timely and professional manner
• Entered work orders into the database
• Ordered all necessary materials for scheduled repairs, maintenance and installations
• Coordinated and scheduled appointments for all homeowners repairs
• Answered inbound calls, file management
• Billed contractors when needed
Collections Specialist
Quail Electronics, Inc-Pleasanton, CA
January 2016 to June 2016
• Responsible for half the aging which was about 500 customers.
• Invoice uploads
• Chargebacks, rebills, credits, refunds and adjustments (discounts and short pays)
• Bank reconciliations
• Provided new clients and updated old customers with credit inquiries
• Used portals to bill out of the country clients
Accounts Receivable/Collection Specialist
Vanderbuilt Construction Inc-Castro Valley, CA
July 2006 to October 2007
• Responsible for all credit and collections operations for the firm
• Upheld all collections of accounts receivable with a focus on continued client goodwill while collecting monies due
• Preparation of various financial and month end reports for upper management
• Responsible for updating reports which consisted of all current projects and their percentage of completion weekly for all Project Manager and Estimators
• Updated daily progress on all current projects for payments
• Retained and scheduled all inspections
• Liaison between Mortgages and Insurance companies regarding Legal documents for endorsement on payments
Collection Manager
Robert Half International Inc-Pleasanton, CA
December 2004 to January 2006
• Responsible for 800 collection accounts which required my position to make 50 phone calls daily
• Established the team for consistently succeeding in reaching established goals set by upper management
• Covered and maintained 12 branches along with two core lines of business for Minnesota and Minnetonka
• Skillfully communicated with the highest quality of customer service not only to the branches, but our clients as well
• Evaluated several different portfolios. This included portfolios that consisted all of the 800 accounts and then was broken down for each branch as well
• Credit Risk evaluation was a requirement for all new and existing clients
• Reconcile outstanding accounts and performed business relations
• Managed and Processed Bad Debt write-offs
• Managed High Profile special project accounts
Collection Portfolio Specialist
U.S. Bancorp/Oliver Allen Techno-Larkspur, CA
January 2003 to December 2004
• Maintained collections on subrogation and accounts receivable averaging a little over 2 million dollars monthly
• Outsourced bad debt accounts to external collection agencies and monitored agency performance
• Evaluated several different portfolios
• Report Adjustments
• Provided excellent customer service to our clients in regards to explanation regarding our contract and detailed invoices
• Communicated daily with all departments to maintain a truly first class Credit and Collections Department
Credit/Collections Supervisor
Cort Business Services-Hayward, CA
August 1997 to June 2002
• Responsible for managing and developing a team of seven direct report employees
• Maintained the highest standards of Cort Furniture Rental Policies and Procedures for Credit and Collections
• Provided ongoing training and communication ensuring that my staff could professionally provide accurate answers to questions from customers, employees and staff regarding the daily operations of the Credit and Collections Department
• Consistently reviewed all collection accounts in progress and approved all new credit accounts
• Ensured that all legal guidelines were followed in order to avoid lawsuits or negative repercussions to the company
• Communicated daily with all departments to maintain a truly first class Credit and Collections Department
Education
Some 2yrs of college in Collections and administration CMAC - Hayward, CA
January 2002 to June 2002
Skills
• Balance Sheet Reconciliation (5 years)
• Account Reconciliation (10+ years)
• General Ledger Accounting (2 years)
• Accounts Receivable (10+ years)
• Financial Report Writing (2 years)
• Financial services (10+ years)
• Continuous improvement (10+ years)
• Customer service (10+ years)
• Bank Reconciliation (5 years)
• Accounts Payable (5 years)
• Journal Entries (5 years)
• Office Management (5 years)
• Order Entry (10+ years)
• Auditing (5 years)
• Financial Statement Preparation (5 years)
• Sage (5 years)
• QuickBooks (2 years)
• Payroll (2 years)
• Business Analysis (2 years)
• Financial Analysis (2 years)
• GAAP (5 years)
• ACH (10+ years)
• Microsoft Dynamics GP (5 years)
• SAP (5 years)
• Profit & Loss (2 years)
• Office experience (10+ years)
• Microsoft Office (10+ years)
• NetSuite (3 years)
• English (10+ years)
• Accounting software (2 years)
• Data entry (10+ years)
• Negotiation (5 years)
• Cash application (5 years)
• Bookkeeping (1 year)
• Time management (10+ years)
• Microsoft Excel (10+ years)
• Computer literacy (10+ years)
• Quicken (1 year)
• Paychex (1 year)
• Accounting (10+ years)
• Account reconciliation (10+ years)
Awards
Customer Service Certificate
March 1988
Received an award for achieving the best person to handle customers in a hostile situation from PAC Bell.
Certifications and Licenses
Diploma from Heald College
June 1986 to Present
This was for completing classes for business administration & collections Diploma
June 1986 to Present
High School Diploma
Assessments
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Bookkeeping — Proficient
February 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Basic computer skills — Completed
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Completed
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Completed
April 2022
Identifying and resolving common customer issues
Full results: Completed
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Managing accounts in QuickBooks — Proficient
May 2022
Using QuickBooks software to manage business financials Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Proficient May 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Data entry: Attention to detail — Completed
July 2022
Maintaining data integrity by detecting errors
Full results: Completed
Principles of accounting — Completed
February 2023
Preparing financial records according to federal policies Full results: Completed
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Credit/Collections, Account Representative with more than 15 years of experience in corporate service environments. Excelled in customer relations in which was utilized in verbal and written communication skills to enable a friendly and cooperative style of dialogue while maintaining company policy. Consistently met and/or exceeded management's performance expectations.
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