Customer Service Technical Support
Resume:
Vincent Mareyanadzo
Crandall, TX *****
*******************@*****.***
Professional Summary
Responsive and persuasive customer service agent with active listening skills and a profound ability to understand and resolve customers’ issues. Well-versed in maintaining and conveying product-related information in a convincing manner.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Technical Support Agent, Customer Retention Agent
Advantmed-Dallas, TX
June 2021 to January 2025
• Provided world class tech support by actively listening to help customers diagnose and fix problems issues that they had encountered with their Verizon devices via telephone, email, chat, and other channels.• Was part of a team of 30 team members and I was responsible in debriefing everyone about weekly goals and targets.• Took time to ensure each customer was happy with our services and to fix all quarrels that might have made them unsubscribe to us • Documented problem in company's knowledge bases.• Worked with various internal stakeholders to improve customer experience. Technical Support Representative
DXC-Conroe, TX
June 2020 to February 2021
· Took inbound calls, troubleshooting customer issues with their devices and coming up with the best possible solution for the customer whilst delivering top tier customer service. Placed orders for customers purchasing new devices whilst making well informed suggestions to the customer based of their budget and needs.
Made use of multiple computer systems to make well informed decisions following all company protocols.
· Consulted with users to determine steps and procedures taken to identify and resolve a problem. Customer Service Agent
Rise broadband-Houston, Tx
January 2018 to June 2020
• Properly answered and accurately received, documented and responded to customer requests from100+ inbound calls per day regarding internet and router issues and other related areas, while demonstrating pleasant and professional manner•
Assisted customers, utilizing Search engines such as Safari and Google • Delivered extraordinary customer service to customers, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources• Listened and probed for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to customer)• Identified situations that require special handling and coordinate with the Trusted Friend Help Desk and our inhouse tech repair team . Forwarded complaint information to Member Relations for follow-up• Provided customers with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival• Suggested opportunities that will Medical Outbound Customer Service Representative
Acces2Care-Dallas, TX
October 2013 to September 2019
· Properly answered and accurately received, documented and responded to customer requests from customers helping them to understand our products and navigate our systems.
· Assisted customers, utilizing different types of software to process returns, replacements and refunds.
· Delivered extraordinary customer service to customers, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.
· Listened and probed for additional information as necessary. Make sound decisions concerning the prioritization of service.
· Identified situations that require special handling and coordinate with the other departments.
· Forwarded complaint information to Member Relations for follow-up
· Provided customers with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate
Estimated Time of Arrival
· Suggested opportunities that will enhance a customer's experience; promoted related programs as required by the customer's individual situation
Education
BA in business administration
University of Cape of Town - Cape Town, ZA
January 2010 to 2014
Skills
• E-commerce
• Microsoft Excel
• Business development
• Inside sales
• Marketing
• Research
• Primavera
• Data entry
• Communication skills
• Analysis skills
• Technical support
• Insurance sales
• Microsoft Word
• Customer service
• Organizational skills
• B2B sales
• Phone etiquette
• Google Suite
• AI
• CPT coding
• Leadership
• Computer skills
• Microsoft Office
• Operating systems
• Customer support
• Microsoft Powerpoint
• Computer networking
• CRM software
• Medical terminology
• Social media management
• Sales
• Databases
• Primavera P6
• Telemarketing
• Outbound calling
• Cold calling
• English
• Typing
• Medical billing
Certifications and Licenses
Driver's License
Securities Industry Essentials
rhit
cpr certification
bls certification
lmhc
lpcc
pmp
paralegal certificate
real estate license
property & casualty license
Series 6
licensed clinical social worker
lmsw
rhia
certified notary public
real estate broker
Series 66
lpc
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