Department Leader In-Store

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AHMED ELGENDY

************@*****.*** 714-***-**** in/ahmedaelgendy

SUMMARY

Results driven Mobile Department Leader with a proven track record of driving top tier sales performance, training frontline teams, and delivering strategic reporting to enhance individual productivity and operational success. Experienced in using data analysis, KPI dashboards, and coaching methods to improve team outcomes across prepaid, accessory, electronics, and protection sales. Known for translating metrics into action plans, managing in-store promotions, and fostering strong relationships with retail partners and leadership.

EXPERIENCE

Mobile Department Leader

MarketSource July 2022- Current, West Covina, CA

• Spearhead weekly and monthly KPI reporting for team members, translating data into clear performance insights, charts, and action plans to align with individual goals and company targets.

• Consistently track and share sales metrics across prepaid activations, accessory revenue, electronics, and protection plans leading to a high-productivity score (>90) for top performers.

• Coach teams in effective sales conversations and drive upselling through education, bundling, and value-focused communication.

• Develop weekly recap reports and apply strategies to help underperform team members close performance gaps before end of the month.

• Train and mentor new hires and existing staff on product knowledge, sales techniques, customer interactions, and promotional alignment, improving team readiness and morale.

• Coordinate in-store promotions and demo events, ensuring seamless setup, execution, and product recovery, while reinforcing brand guidelines.

• Serve as a trusted liaison between store leadership, district management, and client stakeholders to communicate opportunities, align goals, and resolve escalations effectively.

• Lead by example through side-by-side selling, modeling high-performance behavior and customer- first mindset on the sales floor.

• Maintain high standards in merchandising compliance, inventory visibility, and proper product mix to drive conversions and reduce friction in guest decision-making.

• Demonstrated ability to analyze quarterly performance trends, identify patterns, and apply tailored coaching to elevate team results.

Sales Representative

Victra – Verizon Authorized Retailer February 2014 – November 2019, Brea CA

• Developed and executed customer-focused sales strategies by leveraging CRM analytics to enhance guest satisfaction and consistently achieve a sales score of 90+.

• Ensured full compliance with company policies and procedures by regularly reviewing corporate updates and completing assigned training modules to stay informed and effective.

• Actively monitored incoming communications, participated in promotional meetings, and tracked updated sales records to stay aligned with current initiatives and growth opportunities.

• Presented device features, premium plan benefits, and value-based comparisons to help guests make informed decisions based on their needs.

• Applied strategic questioning techniques to uncover customer priorities and guide them toward the most suitable products or services for their lifestyle and budget.

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EDUCATION

Bachelor of Science in Business

University of Phoenix - 2022

CERTIFICATIONS

ASPIRE Retail Mentor PROGRAM at MarketSource (August 2024) Target Tech Certifications:

• Allstate Family Plans

• Allstate Protection

• Apple 2023 Product Launch

• Apple Services

• AppleCare+ 2024 & 2025 Training

• AT&T Prepaid Training

• Meta Product Training 2024

• Beats New Product Launch: Powerbeats Pro 2

• Consumer Cellular Asurion Protection

• Consumer Cellular In-Store Support 2024

• Creating and Completing Valid Consumer Cellular Support Tickets

• Google Chromebook Training (November 2024)

• The Art of Overcoming Objections: Handling Overcoming Objections and Type of Objections

• Quality Conversation: Asking the Right Questions, Bridging the Gap and Setting the Foundation

• Reframing your Sales Conversations

• Transaction & Asset Protection Expectations

• Verizon Value Brand Certification – April 2025

• Annual CPNI Training 2025 (Customer Proprietary Network Information)

• AT&T Wireless Postpaid Plans and Direct TV

• Tracfone Wireless Service and Features

• Total by Verizon Service and Features

• Simple Mobile Service and Features

• Mint Mobile Service and Features

• Consumer Cellular Service and Features

• Boost Service and Features

• Total Wireless Service and Features

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