Front Desk Receptionist

Milan White

********@*****.*** 313-***-**** Spring, TX

SUMMARY

Detail-oriented Medical Front Desk Receptionist with many years of experience managing patient interactions in high-volume orthopedic, rheumatology, women's health and hospital settings. Proven ability in implementing patient records systems, scheduling appointments, and liaising with insurance companies. Seeking to leverage skills in patient service and administrative tasks in a Medical roles. WORK EXPERIENCE

Saltgrass Steakhouse Spring, Texas

Server Sep 2023 - Present

• Provide exceptional customer service at Saltgrass Steakhouse, including taking orders, serving food and beverages, handling payments, and addressing customer inquiries, ensuring a high-quality dining experience for all guests. Associated Rheumatology Consultants Southfield, MI Front Desk Receptionist Apr 2023 - Aug 2023

• Developed and instituted a new patient records system, significantly enhancing data accuracy.

• Managed patient check-ins for scheduled appointments, ensuring a smooth and efficient process.

• Coordinated the ordering of office and medical supplies, maintaining optimal stock levels while responding to over 60 daily telephone and in-person inquiries.

Michigan Orthopedic Surgeons Southfield, MI

Front Desk Receptionist Aug 2022 - Apr 2023

• Managed patient check-in and check-out processes, diligently ensuring accurate filing of all relevant paperwork.

• Liaised with insurance companies, advocating for clients to ensure their claims were properly managed.

• Maintained comprehensive appointment schedules for several physicians, demonstrating excellent organizational skills.

Henry Ford Hospital West Bloomfield, MI

Front Desk Receptionist Jan 2021 - Jul 2022

• Managed scheduling procedures for patient appointments with secondary healthcare professionals, facilitating seamless coordination of care.

• Provided a welcoming environment for incoming patients, fostering a positive first impression of the care facility.

• Handled incoming phone inquiries, delivering accurate information in a courteous and professional manner. EDUCATION

Marosa School of Phlebotomy

Certified Phlebotomist, Phlebotomy

Roseville,MI

Jan 2024

Schoolcraft Community College Livonia, MI

October 2017 - December 2017

CERTIFICATIONS

Certified Phlebotomist 2024

SKILLS

Microsoft Office Suite • Athena Health Software • First Aid Certified • Certified Nurse’s Assistant • Certified Phlebotomists • Customer Service • Data Entry

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