Supply Chain Project Management

SABRINA K. AUSTIN

**** ****** ****, *********, ** 28226

704-***-**** (M)

Email: **********@********.**.***

SENIOR SOURCING, SUPPLY CHAIN AND PROGRAM MANAGEMENT LEADER

Dynamic, result-oriented and forward thinking seasoned leader, collaborator and change agent with a strong portfolio of success in delivering qualitative and quantitative benefits, cost savings, bottom line-driven financial results, problem solving, conflict resolution and process improvement. Project management of large-scale projects with cross functional teams. Contract negotiation, vendor management, LOB relationship management, compliance, risk management, strategy planning and execution. Demonstrated leadership, persuasion and influencing skills with the ability to communicate and work effectively with all levels of organization. Proven track record of strategic sourcing and project management success across various categories under IT and Non-IT sectors, and building valuable, sustainable relationships with all internal and external stakeholders.

SAMPLING OF ACCOMPLISHMENTS:

Developed business strategy and vision, sourcing methodology, operational roadmap and led negotiation teams that successfully reduced the cost of products and services across various IT categories by over $125 million over 3-year period.

Led and managed large-scale global ITO Programs (global site selection, leverage ratio, DSM, global vendor selection and consolidation, vendor management etc.) across entire CitiBank North America Retail Bank Technology organization (“CBNA”) as part of organizational efficiency, innovation & business transformation.

Pioneered and developed global supplier tiering and supplier operation/management model as part of IT strategy including implementation for various information technology outsourcing (ITO) and business process outsourcing (BPO) initiatives with global IT suppliers or strategic partners.

Developed large strategic sourcing contracts including performance criteria and KPIs and continuous improvement and innovation/gain sharing models with key suppliers or strategic partners as part of supplier governance management.

Led various cost reduction initiatives as part of Chief of Staff team business planning and governance using TCO approach. Balanced risk, quality and cost components while leveraging organizational spend in alignment with Line of Business (“LOB”) requirements. Identified, mitigated and managed applicable legal, regulatory, operational and business continuity risk requirements.

Led large scale strategic programs/projects and organizational transformation initiatives (e.g. GTRS, Vision2020 Supplier Program).

Maintain a strong working knowledge of the “Seven-Step Sourcing” process, supplier management, contract resource management guidelines, compliance policies, and procedures. Incorporate supplier diversity strategy into sourcing initiatives.

Professional Awards:

oMultiple Recognitions by Cisco IT Service Business Leaders and IT CIO/ GPS CPO.

oMerit Reward/Bonus: by Duke Energy SCM Leadership for successful “Umbrella MSA” sourcing strategy and contract negotiation leading to significant cost savings and other qualitative benefits for Fleet LOB for Caterpillar, one of the largest suppliers for Fleet.

o“Shared Success Award” by Wachovia Senior Management for “exceeding expectations” in regard to cost savings, sourcing opportunity identification and leading supply chain management measures

o Global Recognition and SCM Spirit Medallion Winner for leading Operational Excellence for GRM team at Bank of America.

CORE COMPETENCIES:

Strategic Sourcing/Supply Chain Management

Negotiation, Influencing & Conflict Management

Problem Resolution, Risk Management

Internal and External Stakeholder Collaboration/Relationship Management (at all levels)

Oral and Written Communication/Presentation at all levels (inc. Exec Leadership)

Organizational Design, Effectiveness & Transformation

Vendor Management, KPI Performance/SLA Management

Budget Management, Cost Savings/Avoidance, Optimization

Operational Excellence/Lean Thinking

Analytics & Market Intelligence, Research

Regulatory Affairs – Rules & Regulations

Compliance Management

Change Management. Big Picture Thinking

RFP, RFI and RFI Management

Business Strategy Planning & Governance

Global Outsourcing/ Business Process and IT Outsourcing (“BPO” & “ITO”)

Team building/Talent Development

Large Project/Program Management

Consulting/Customer Centric Focus

PROFESSIONAL EXPERIENCE :

Cisco, Charlotte/RTP, North Carolina

Strategic Sourcing Manager: April 2022- Jan 2025

Develop and execute governance models to handle relationships with LOB stakeholders and strategic suppliers to drive innovation, value, and competitive advantage. Maintain complex partnership relationships within a robust governance structure.

Develop & support category market benchmarking and sourcing strategy using Total Cost of Ownership (“TCO”) approach and execution of best practice RFPs/RFIs as part of new vendor selection, new engagements and renewals

Partner with Go-To-Market LOBs across all service categories (IT, Consulting, Corporate Services, Professional Services, HR, Finance, T&M Staffing etc.) on key strategic sourcing, supplier strategy framework spanning global reach as part of Global Resource Strategy and Agile Transformation Initiatives.

Responsible for delivering year-over-year cost reduction and ensuring high spend compliance through preferred supplier programs in partnership with Business Leaders

Lead large Programs, Transformative Initiatives for E2E Alignment, Operational Excellence and Business Acceleration.

Duke Energy, Charlotte, North Carolina

Strategic Account Executive/Leader: April 2021- April 2022

Led/Managed 4 strategic accounts for Duke Energy (Amazon, Verizon, Target & Proctor & Gamble) representing entire energy service portfolio for Duke Energy including energy efficiency, DG, renewables and solar products and services.

Served as the Main Liaison for these national customer’s executives and key decision makers to explore partnership opportunities with an eye towards mutually beneficial value-based solutions or joint ventures around energy operation, supply chain, innovation/transformation, ESG, D&I and community relations. The key was how to take current partnership to the next level by aligning both companies’ vision, strategic objectives and any other value propositions under a win-win strategy and holistic approach.

IT Consulting/Fleet Service Supplier Optimization & Fleet Services Strategic Sourcing Leader, April 2019 – April 2021

ITSO Lead for 2019 Strategic Sourcing & Supplier Selection RFP bid process with $700 million plus spend covering global ADM services. Partnered with IT Business Stakeholders and led a management team to develop game plan, gather work scope and business requirements, spend analysis, sourcing strategy as well as facilitation of global IT strategy and supplier selection under a best-in-class RFP process for domestic and global operation.

Developed IT Supplier Management/Optimization (ITSO) Charter, Governance Model as part of consistent and effective service delivery, supplier governance, business transformation, sustainable solution and relationship management.

Developed IT Domain Strategy and Supplier Tiering model as part of IT Supplier Strategy leveraging the “Champion Challenger” model covering various IT Domains.

Led and managed sourcing strategy planning, contract negotiations and vendor management/ relationship management efforts for Duke Energy’s Fleet Services covering $160+ million annual spend.

Led and managed cross functional org stakeholder coordination, RFPs and implementation of Fleet strategy and supplier framework from current to future target state in terms of operational efficiencies, safety, cost optimization.

Executive Strategic Business Consultant 2014 - 2015, 2017

As Program Director, led and manage the Metro Charlotte Strategy Program with $500+ million budget under Corp Real estate. Key responsibilities include: develop overall program roadmap, implementation mechanism, setting organizational structure, ensuring governance, stakeholder coordination, driving change management at all levels.

Developed long term directive and strategy for Duke Energy’s enterprise-wide Emergency Response Plans (ERP) and Incident Response Systems (ICS) under an “All Hazards” approach. Developed roadmap, operational model and implementation plan for an Emergency Management Center of Excellence (“EMCOE”) to enhance current emergency management program, procedures and quality assurance and best practice.

Program Manager for Duke Energy Aviation Fleet Utilization Study. Review historic fleet composition and aviation practices, data requirements gathering, analytics, industry benchmarking and trend analysis and provide recommendation for a “best in class” aviation fleet strategy, fleet size, composition and org transformation levers that would yield an optimum balance of capability, cost, safety and service quality.

Bank of America, Charlotte, NC

Vice President, IT Global Delivery Center of Expertise, Bank of America, Charlotte, NC. Mar 2018- April 2019

Service Delivery Leader for Bank’s Technology Global Delivery Center of Expertise (“GDCE”) under Global Resource Management (GRM) team. Key responsibilities include: Ensuring efficient, timely and quality operation and delivery of enterprise-wide Technology vendor work efforts, global vendor resource strategy planning, development of a centralized resource model to ensure all global technology work is performed by optimal resource channel enabled by common guidelines, methodology and governance.

GRM Lead for enterprise-wide Operational Excellence (“OE”) initiative geared towards enhancing overall business functions/ processes and relevant customer experience. Develop End to End Lifecycle and target state GRM operational model under OE initiative as part of greater value proposition to our customers/clients.

GRM Lead for Enterprise-wide Workforce Management (WFM) Optimization initiative for IT vendor & FTE resources covering tools & processes, functional taxonomy and skillset inventory management as part of streamlining, centralizing and transforming current resource/workforce management strategy and operation across various LOBs within GT&O.

Sourcing Manager II, Global Supply Chain Management

Managed Global Offshoring Services Strategic Sourcing endeavors covering around $800 million global spend.

Led and oversaw sourcing strategy, vendor rationalization, RFP and contract negotiation/supplier management endeavors & cross functional stakeholder coordination under ITO & BPO Consulting/Global Supplier strategy and operational framework.

Citibank, New York, NY

Vice President, Global IT Sourcing & Governance, CBNA Retail Technology Chief of Staff Office, Citibank, NY. 2010- 2013.

Developed and implemented global resource planning and supplier strategies for Technology Application, Development and Maintenance categories.

Achieved over $30million + in savings and cost avoidance annually by effective RFP execution, contract negotiation (both software license and global offshore), increasing offshore leverage for global work scope, “right-sizing” head counts and resource structure, effective capacity planning and via consolidating vendors/similar work scopes across the board.

Led and managed and global ITO Projects (global site selection, leverage ratio, DSM, global vendor selection and consolidation etc.) across entire CBNA as part of organizational efficiency & transformation.

Oversaw Global Technology Resource Strategy (GTRS), Supplier Optimization, Performance Management, Supplier Tiering, IT Demand Roadmap and Contract Negotiation for all key domestic and global suppliers under Information Technology Outsourcing (ITO) operation model. Managed key relationships with all GCT stakeholders/support partners.

OTHER EMPLOYMENTS:

Wells Fargo/Wachovia: Sourcing Consultant, Global Offshoring/Outsourcing Supplier Service Delivery Leader

Executive Director, Duke Energy Foundation

Manager, Regulatory Affairs, DukeSolutions, (Duke Energy Unregulated Subsidiary)

EDUCATION:

Davidson College, Davidson, NC. Bachelor of Arts, Economics.

London School of Economics, London, England.

Holycross College, Dhaka, Bangladesh. Obtained Higher Secondary School Certificate Degree. (A level under the British System). Valedictorian of Graduating Class.

HONORS:

Student Honor Society of Bangladesh. Stood 1st among 85,000 candidates, in nationwide High School Certificate Examination (A level under the British System).

Presidential Medal. Presidential Medal/Certificate & "Jainal-Abedin Brilliant Student" Award for scholastic achievements.

Dana Honor Program, Davidson College. Dean Rusk Award for International Studies, Davidson College.

ACTIVITIES:

Charlotte World Affairs Council, Charlotte, NC. Served in the Board of Directors Committee, 2002- 2004.

Duke Energy Political Action Committee (DUKEPAC), Duke Energy. Board of Trustee Committee. 2000-2003.

International Committee, Davidson College. Participated in numerous public relations and performing arts programs including talent shows. Directed dance spectacle of Procession, a South Asian drama, Davidson College.

Spencer House, Davidson College. Volunteered in various fund raising/community projects.

Interests: include books, music, dance, tennis and travel.

Global Travel: England, France, Monaco, Greece, Turkey, Czech Republic, Italy, Austria, Belgium, Sweden, Denmark, Russia, Estonia, Spain, Scotland, Canada, Hong Kong, Thailand, Vietnam, Singapore, India, Pakistan, Egypt, Abu Dhabi, Dubai, and Bangladesh.

Language: Fluent in Bengali. Limited fluency in Hindi.

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