Human Resources Customer Service

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Artavius L. Balloon, MHA, MBA

Jacksonville, FL 32218 Telephone: 904-***-**** Email: *********@*****.*** Citizenship: United States of America

Detail oriented, self-motivated, and dependable professional with nearly 20 years of specialized experience providing administrative support and customer service in multifaceted public and private sector organizations. Unmatched ability to work in complex and fast-paced environments making independent decisions daily dealing tactfully with personnel at all levels, including the general public. Regularly analyzes and prepares correspondence and reports facilitating timely and high quality completion of work. Builds strong partnerships by collaborating with customers and technical experts across and outside the business. Communicates clearly and effectively, both orally and in writing.

EDUCATION

• 04/2024 Master of Healthcare Administration (MHA) in Healthcare Administration American Military University, Charles Town, WV

• 07/2010 Master of Business Administration (MBA) in Human Resources Everest University, Largo, FL

• 04/2005 Bachelor of Science in Business Administration Webber International University, Babson Park, FL

CORE COMPETENCIES

• Business Administration • Learning Management Systems • Team Building

• Records Management • Training and Development • Problem Resolution

• Process Improvement • Information Management Systems • Customer Service

• Employee Engagement • Data Privacy and Protection • Time Management

• Human Resources • Program/Project Management • Data Analysis Journeyman knowledge of federal human resources and administrative protocols and procedures. Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, SharePoint, Word), Defense Travel System; National Finance Center; PeopleSoft Application; Skillsoft Application; Time and Attendance Systems. Advanced experience with online conferencing software (such as Microsoft Teams, Cisco Webex, and Zoom). Type 50+ Words per Minute

HIGHLIGHTS:

• Designed workforce plans with mid- and senior-level leaders; utilized diverse clerical and administrative strategies to service more than 45,000 customers.

• Provided support and leadership in the development and implementation of professional learning opportunities for thousands of enrollments for universities such as Villanova University, Michigan State University and the University of Notre Dame; facilitated the creation of communications toolkits for professional development and technical assistance.

• Tracked and produced accurate and detailed performance metrics; prepared and reviewed roughly 100 formal correspondence, whitepapers, memorandums, and other administrative materials for final decisions.

• Built 37 individual training plans by leveraging the full suite of features offered through the learning management system; created templates and talking points for speaking engagements improving coordination times and success rates by 35%. Artavius L. Balloon, MHA, MBA

Jacksonville, FL 32218 Telephone: 904-***-**** Email: *********@*****.*** 2 Page

PROFESSIONAL EXPERIENCE

Administrative Support Specialist 12/2022 - Present Department of Defense – United States Navy Jacksonville, FL Hours: 40 / Week Perform the full range of clerical, recordkeeping, and miscellaneous administrative and legal duties for 4,200 civilian, military, and contractor personnel. Maintain management schedules utilizing email and collaboration information systems. Principal managerial and administrative advisor on plans, policies, and leadership support initiatives in support of complex program functions and missions at the executive level. Prepare correspondence from rough draft, creating Excel spreadsheets, reception services, and maintain filing systems.

Key Accomplishments:

• Answered 6,980 multi-line telephone calls and interviewed 1,750 clients to determine the nature of legal services; resolved 30% of routine matters without assistance.

• Manage daily appointments, meetings and calendars for a senior executive; planned and organized over 300 meetings, conferences and off-site events coordinating venues and developing seating charts.

• Complete supply inventories and maintain operability of office equipment, such as all-in-one copiers, printers, and scanners, and facsimiles—coordinated repairs averaging $12,000 annually; prepared new requisition and turn-in requests.

• Conduct routine audits of paper and electronic personnel and business records for accuracy and completeness; discovered and resolved 180 discrepancies and duplicate entries.

• Receive and screen a diverse range of incoming correspondence, publications, and directives for conformance with regulations and special policies as well as for proper grammar and formatting; fulfilled 167 formal requests for information.

• Handle local and domestic travel arrangements and logistics; created and modified travel authorizations and vouchers totaling $53,400.

• Verified security clearance for 122 personnel using the Navy’s personnel adjudication system; escorted VIP guests during 19 conferences and meetings.

• Schedule on average 10 appointments a day; obtained relevant information to complete client cards during legal consultations.

• Participate in daily, weekly, and informal staff and planning meetings; distributed calendar invites, and transcribed meeting minutes attended by more than 7,000 participants collectively.

• Manage conventional and computer aided legal research; organized and summarized records for 916 clients using software such as Excel and Adobe.

• Retrieved, sorted and distributed incoming mail and other publications; arranged for the delivery of 60 outgoing mail and packages with the mailroom.

Artavius L. Balloon, MHA, MBA

Jacksonville, FL 32218 Telephone: 904-***-**** Email: *********@*****.*** 3 Page

Human Resources Specialist (Staffing) 11/2019 - 12/2022 Department of Defense – United States Navy Okinawa, Japan Hours: 40 / Week Responsible for providing guidance to directorates and offices in response to urgent and routine requests for information and recommendations on organizational staffing, to include gains and losses. Processed requests through higher headquarters for final disposition and issuance of orders. Received incoming documents sent Navy-wide for the directorate requiring action and coordination determining the suspense for completion of personnel actions.

Key Accomplishments:

• Interpreted Department of Defense, U.S. Navy, and U.S. Office of Personnel Management legislative, regulatory, and policy guidance governing workforce planning programs; implemented standard operating procedures and processes to address 210 personnel, performance, and financial actions.

• Partnered with senior leaders and other HR professionals to strategize major changes, reorganizations, financial and budgetary functions, and staffing needs; provided roughly 30 deskside and small group training sessions on workforce management and succession planning.

• Scheduled and performed candidate interviews to maintain a balanced staffing plan reflective of multifunctional skills and diversified experience levels; reduced the onboarding process for new hires by 19 business days.

• Processed numerous temporary duty assignments in the Human Resources and Talent and Employee Acquisition Management Division; utilized automated tools and statistical reports to diagnose HR and talent management gaps maintaining a 94% or better staffing average.

• Developed and issued vacancy announcements; identified critical skills requirements and coordinated 58 evaluation and selection panels.

• Liaised with six staff to develop and foster recruitment sources; served as a staff advisor providing recommendations and guidance on pre-hiring industry best practices and techniques.

• Redesigned recruitment materials such as brochures, guides, and flyers; monitored and recorded baseline statistics to determine the outcome of applicants processing through specialized hiring processes. Environmental Safety Specialist 10/2016 – 10/2019

Department of Defense – United States Navy Hours: 40 / Week Served as an area consultant responsible for assessing site safety for space totaling more than 45,000 square feet. Worked closely with environmental health staff, safety officers, infection control specialists, and continuity operations professionals on matters related to personnel security, physical security, health and safety codes and regulations, and emergency preparedness. Evaluated common areas and mechanical rooms to determine hazards.

Key Accomplishments:

• Managed several projects of varying size and complexity from inception to completion, including a recycling initiative; saved the government $35,000 annually.

• Helped develop training and education materials for 6,500 staff; administered program evaluation tools to measure compliance with safety protocols.

Artavius L. Balloon, MHA, MBA

Jacksonville, FL 32218 Telephone: 904-***-**** Email: *********@*****.*** 4 Page

• Guided employees to resolve complex technical issues, while promoting cooperative business relationships and fostering cohesive teamwork; participated in 24 emergency preparedness meetings and exercises composing daily, weekly, monthly, and annual technical reports and emails.

• Liaised on the enterprise-wide Accident and Prevention Policy, including the Occupational Safety and Health Program; integral in increasing the safety posture and readiness of the organization by 17% in less than 22-months.

• Assisted in screening visitors, conducting site visits, and planning facility tours; processed over 200 temporary logical and physical access credentials maintaining accountability of badging supplies.

• Implemented safety plans consulting with the Chief Security Officer and other senior management; identified critical and controversial issues initiating actions, as appropriate, to influence decision making. Education Program Specialist 01/2015 – 06/2016

Bisk Education, Inc. Tampa, FL Hours: 40 / Week

Coordinated administrative support related to all admissions activities with the highest level of integrity and professionalism. Assisted in outreach and partnership activities throughout the year to local high schools, as well as colleges and universities, to increase awareness of program opportunities and financial considerations. Provided comprehensive technical assistance to applicants and parents. Key Accomplishments:

• Interacted with a high volume of candidates via phone interviews, in-person, and social media evaluating needs, interests, and qualifications; responded to 500 inquiries on programs and applicants’ status.

• Screened and collected sensitive data from 240+ applicants for appropriateness and completeness to create statistical and demographic reports; applied privacy laws and regulations for confidentiality.

• Retrieved information from 20 institutional databases, the Internet, and other resources; designed visual presentations to attract diverse applicants worldwide—expanded the reach for high demand degree programs and increased targeted groups.

• Performed recruitment and placement advisory services; evaluated recruitment methods, established procedures and processes and provided feedback in reference to conferences, seminars, and workshops.

• Established a metric plan to track the results of prospective students recruited online considering location; provided information regarding eligibility for degree and program opportunities by maintaining relationships with accredited institutions’ education officials.

• Worked with community vendors at nine events, including Career Fairs; provided guidance to 507 prospective applicants achieving a lead to enrollment conversion rate above 20% for four consecutive months.

Admissions Representative 11/2007 – 01/2015

Everest University (Remote) Tampa, FL Hours: 30+ / Week Independently reviewed prospective student applications to obtain enrollment decisions. Utilized a variety of qualitative and quantitative techniques daily to statistically evaluate all evidence and reconcile discrepancies. Mentored students through the admissions process to ensure successful matriculation leveraging one-on-one follow ups. Assisted with training 11 newly hired representatives on career consultation procedures.

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