Service Manager

* ****** ******, *********, ****** STATES, ***** •

*********@*****.*** • +1-419-***-****

BRETT TACKETT

Manager

PROFESSIONAL SUMMARY

Manager with over 23 years of extensive expertise in quality control, customer service, and inventory management across multiple industries. Demonstrates strong leadership and project management skills, consistently enhancing operational efficiency and customer satisfaction. Committed to implementing innovative solutions and fostering a collaborative environment to drive business success and future growth. EMPLOYMENT HISTORY

SERVICE MANAGER/ASST. SHOP MANAGER Jun 2022 - Oct 2024 Caliber Collision Willard, OH

CONDUCTOR-ACTIVE ROSTER MEMBER Aug 2006 - Present

CSX Transportation Willard, OH

SERVICE MANAGER Mar 2005 - Aug 2006

Graham Automall Mansfield, OH

Draft collision estimates, enhancing customer understanding and satisfaction. Coordinate repair plans with technicians, ensuring timely vehicle readiness. Manage parts inventory and vendor relations, optimizing shop efficiency. Oversee safety compliance with OSHA and EPA standards, promoting a secure environment. Facilitate customer updates and service excellence, fostering strong client relationships. Fostered collaboration between technicians and insurance representatives, resulting in smoother operations and expedited claims processing.

Maintained comprehensive records of inventory and technician performance, ensuring accuracy in resource allocation and payroll management.

Cultivated a positive customer service atmosphere, addressing client inquiries promptly and effectively to build lasting relationships.

Streamlined parts inventory management, leading to noticeable gains in shop efficiency and reduced wait times for repairs. Coordinate rail car operations, ensuring precise placement and safety compliance. Lead EHS initiatives, fostering a culture of safety and accountability. Inspect and maintain rail cars, minimizing downtime and operational disruptions. Maintained meticulous EHS records, ensuring compliance with OSHA and EPA standards while promoting a culture of safety.

Collaborated with team members to enhance rail operations, resulting in a safer work environment and improved morale. Led team to enhance customer satisfaction and streamline operations, boosting service efficiency. Managed inventory for timely availability of parts, ensuring seamless service continuity. Implemented safety protocols, reducing workplace incidents and promoting a safe environment. Trained new hires, fostering a skilled workforce and improving service delivery. Coordinated service plans with advisors and technicians, enhancing communication and outcomes. Fostered teamwork between service advisors and technicians, resulting in more effective service plans and improved client outcomes.

Mentored new hires, creating a supportive onboarding experience that empowered staff and enhanced overall service quality. SERVICE MANAGER Mar 2003 - Mar 2005

Kasper Auto Group Norwalk, OH

OFFICE MANAGER Oct 2002 - Mar 2003

Club View Vision Center Bucyrus, OH

QUALITY CONTROL MANAGER/RMA MANAGER Jun 1998 - Oct 2002 Epic Technologies Norwalk, OH

EDUCATION

BACHELOR'S DEGREE IN BUSINESS MANAGEMENT Aug 1999 - Jun 2003 University of Phoenix-Online Campus Phoenix, AZ

TECHNICAL CERTIFICATE IN COMPUTER TECHNOLOGY Aug 1991 - Jun 1993 Ehove Career Center Milan, OH

HIGH SCHOOL DIPLOMA IN GENERAL STUDIES Aug 1989 - Jun 1993 South Central High School Greenwich, OH

SKILLS

Microsoft Office(Experienced), QuickBooks (Experienced), Business Management (Experienced), Quality Control (Experienced), Blueprint Reading (Experienced), Soldering (Experienced), Equipment Repair (Experienced), Inventory Management (Experienced), Customer Service (Experienced), Team Leadership (Experienced), Safety Management (Experienced), EHS (Experienced), OSHA (Experienced), Project Management (Experienced), Operations Management (Experienced), Public Relations (Experienced), Warehouse Management (Experienced), Training Development (Experienced), Supply Chain Management (Experienced), Data Analysis (Experienced), Time Management (Experienced), Strategic Planning (Experienced), Conflict Resolution (Experienced). Managed inventory and shipping, ensuring timely deliveries and minimizing disruptions. Enhanced service operations, improving workflow efficiency and productivity. Mentored staff to foster collaboration and improve service quality. Implemented safety protocols, reducing incidents and ensuring compliance. Developed service plans with technicians, achieving measurable customer satisfaction improvements. Maintained rigorous compliance with safety protocols, ensuring a safe workplace and reducing incidents, which bolstered team morale.

Streamlined inventory management processes, leading to timely deliveries and reducing operational disruptions. Enhanced office operations, boosting efficiency and patient satisfaction. Managed scheduling and records, ensuring smooth patient flow. Coordinated supply chain, maintaining optimal inventory levels. Led front office staff, fostering a collaborative environment. Conducted audits, ensuring compliance and supporting patient care. Fostered a positive front office culture, encouraging teamwork and open communication among staff to improve service delivery.

Conducted comprehensive audits of patient records, ensuring compliance with regulations and supporting high-quality patient care.

Led quality control, enhancing product reliability and compliance with industry standards. Managed RMA processes, cutting return times and boosting customer satisfaction. Optimized inventory management, reducing waste and improving resource allocation. Trained staff, fostering collaboration and increasing team productivity. Conducted inspections, minimizing downtime and ensuring operational efficiency. Conducted comprehensive inspections, identifying issues early and leading to marked gains in product reliability and compliance.

Streamlined RMA processes, significantly reducing return times and enhancing overall customer satisfaction.

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