Product Manager Quality Assurance

Komal Nazir

Email: *****.******@*****.***

Phone: 201-***-****

SUMMARY

Extensive experience working in an Agile environment, leading sprint planning, retrospectives, and backlog refinement.

Over 7 years of experience working on global PIM and DAM platforms such as Salsify and AEM

Six Sigma Yellow belt certified with proficiency in G Suite, MS Office suite, Airtable, JIRA/Confluence, MS Office and SharePoint.

Extensive experience defining KPIs for products and for specific product launches

Experience with Content Management Systems (AEM, Drupal, Magento, Teamsite, Wordpress), Agile and Lean UX development methodologies, specifically with geographically distributed teams.

Extensive experience working closely with various departments and stakeholders in different departments (Creative, Marketing, Site Merchandising, Buying, Development, Quality Assurance, Store Partners and/or Third-Party Vendors) as a communications liaison to ensure projects meet the business vision and are delivered on time.

Several years of strong experience overlooking web design, site architecture, business analysis and project coordination.

Experience in team management, cross team coordination, product deployment and training.

Experience in writing user stories and use cases and translating them into functional specifications.

Complete Software Development Life Cycle (SDLC) experience using Waterfall, Agile and SCRUM processes. Experienced and skilled in documentation, modeling, managing and gathering requirements.

Extensive success in translating business requirements and user expectations into vision and business requirement document.

Demonstrated experience of directing a variety of digital projects, including large web development initiatives.

Responsible for providing user-oriented and subject matter expertise input to the definition/review of requirements, design and development of department products.

Ability to direct and manage workflows within diverse peer and senior teams and recommend process improvements.

Experience in collateral management and client valuation.

Outstanding written and verbal communication skills including the ability to establish goals and set clear expectations prioritize activities and follow through to completion.

PROFESSIONAL EXPERIENCE

Johnson&Johnson/Kenvue

Remote November 2020- Present

Position: Product Manager

Worked as a product manager at J&J for the consumer division. Responsible for defining the product roadmap in terms of market activations and new feature development. Worked closely with the global and regional teams to gather and prioritize the requirements and setup stories in JIRA to maintain a healthy backlog. Also worked on revisiting system integrations to ensure speed to market.

Responsibilities:

Led monthly global governance meetings to review product development, upcoming features and roadmap with the senior management and other functional teams

Identified automation opportunities by replacing manually data input with system to system automation resulting in efficiency and savings in 1000s of hours’ worth of work

Worked closely with the master data and marketing teams to establish processes for data governance and ownership

Defined feature, epics and user stories based on business feedback

Worked with analytics team to define tagging and user engagement reports converting data insights into actionable outcomes for the product

Through end user interviews and surveys compared NPS score of the product through the years

Defined product roadmap in Roadmunk and communicated across various functional groups to align on priorities and progress

Led requirement refinement and grooming sessions with the development and QA teams and facilitated UAT and business demos as needed

Spearheaded the migration from internal PIM to Salsify ensuring all dependencies were removed before sunsetting the internal PIM system

Worked closely with the support team for production support and ensured the SLAs were met

Facilitated the end to end testing efforts to QA the data flow across multiple systems

Scholastic Inc.

Soho, NYC June 2014- November 2020

Position: Product Manager/Business Analyst

Worked as a Product Manager for the implementation of several Scholastic web products and content management systems. Interacted with cross functional teams to ensure timely delivery of web products and update content through multiple CMS for promotions and marketing initiatives. Coordinated with the internal clients, business partners and vendors to assess project scope and relative costs. Led initiatives to streamline the design and development process across multiple businesses. Coordinated enhancement work across multiple work streams.

Responsibilities:

•Managed and worked closely with the development team and coordinated with the Release Management and OPS teams to deliver projects in a timely fashion and determine the most efficient approach for project delivery.

•Worked with the Business stakeholders and technology team to define the Product roadmap and communicate any changes in priorities or scope.

•Created and maintained project schedules for all assets from brief through final delivery, and ensured the timely delivery of the project.

•Responsible for defining feature development based on stakeholder feedback.

•Scheduled project kickoff meetings with all the functional groups involved.

•Met with the internal clients to define product requirements and enhancements and translating them into user stories.

•Worked with the business to define processes and remove any inefficiencies.

•Worked with the analytics team to ensure proper tagging through Adobe Analytics for tracking and SEO purposes.

•Provided insight into job estimating and timing, as well as monitor status to ensure the timely completion within scope.

•Executed against the project roadmap in an Agile environment and participated in scrum ceremonies.

•Coordinated and collaborated all product deployment with the Release Management and related groups and helped them prioritize the efforts.

•Gathered assets/data from partners and ensured items were organized and accessible to development/QA resources in a timely manner.

•Led User Acceptance Testing efforts.

•Provided frequent status updates of timeline and progress on all assigned projects.

Volt Inc.

New York City, NY

Position: Business Analyst Dec 12 – May 14

Worked as the primary interface analyst for the Consol procurement application. Responsible for the definition and implementation of the client feeds that populated each instance of the client specific Consol application. Defined the template and file structure of each inbound and outbound feed and determined how each feed fit into the Consol workflow. Spearheaded several project for the standardization of the locations, users and Customer Specified Fields (CSFs) feeds. Worked closely with the clients to define and understand system configuration as applicable for each client.

Responsibilities:

Communicated with the Clients, Managers, Business Analysts, Development team, QA, NETOPS and PMO to ascertain priorities, review documentation, and provide status.

Acted as the subject matter expert for the Consol suite of products, and supported most clients and Technology teams (as requested).

Met with the clients to understand their needs.

Collaborated with colleagues during requirements analysis, definition, and documentation.

Elicited, analyzed, documented, reviewed and received approval for business requirements.

Created functional requirements document.

Reviewed and received approval for functional requirements.

Created and updated use cases as needed.

Created/updated all modeling artifacts (e.g., analysis models, state charts, navigation charts, sequence diagrams)

Supported the developers during the design and implementation phases.

Addressed field system functionality questions received by any member of the IT community in a timely fashion.

Participated in weekly Business Analyst team status meetings.

Notified Manager, Business Analyst or Lead Business Analyst of any issues or target date dependencies.

Reviewed and approved test plans and test cases.

Investigated issues and assisted in testing of the software.

Made sure that the documentation conformed to the Requirements Management process, the Software Development Lifecycle (SDLC), and Agile process, as applicable.

Played a vital role in the smooth transition towards SCRUM methodology. Acted as the scrum master and scrum team as needed on the projects.

GAF Materials

Wayne, NJ

Position: Sr. Business System Analyst May 11 –April 12

Worked closely with the IT Department to facilitate an environment that optimized the use of IT products, systems, services and procedures to meet the needs of the business on several mid and large level enterprise projects. Contributed significantly in identifying a strategy that would enable GAF consumers to move towards self-service management, later the E-strategy project shaped into a Distributor Portal project that provided a portal for the customers to better manage their orders and resolve most of the issues without having to contact the customer care rep. Decreased reliance on Customer care in support of a more automated solution handling resulting in significantly decreasing the company’s overhead expenditure.

Responsibilities:

Analyzed business requests, identified solutions and translated the business needs into functional specification that were later turned over to development.

Documented detailed descriptions of user needs, program functions and steps required to develop or modify applications.

Gathered requirements through interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Documented project status and assured process compliance of application development with Project Management Office.

Worked with the business to analyze business processes and system issues and turned them into actionable system changes that benefited the business.

Worked closely with the development team to coordinate the system changes.

Coordinated cross functional projects and ensured the projects were delivered on time and addressed any road blocks.

Performed GAP analysis to document the “as is” and “to be “business process.

Identified data source and criteria to feed data into files created for catalog vendors.

Created technical specification documents for user authentication and authorization.

Used SCRUM and waterfall as the development life cycle.

Worked on identifying and analyzing several change requests.

Regularly communicated status, issues and risks to project stakeholders.

Worked closely with the QA team to appropriate system testing and system integration testing.

Bio-Reference Labs

Saddle brook, NJ

Position: Business System Analyst\QA Analyst Jan 10 –April 11

Project Description:

Involved in the analysis, implementation, development and testing of several applications used to monitor and control specimen handling, processing and routing and distribute test results to the relevant doctors and clinics in conjunction with the HL7 framework for the exchange, integration, sharing, and retrieval of electronic health information. The SPM application (Specimen Processing Module) automated the entire specimen processing system, reduced operators intervention and manual overhead and increased productivity. The time saved by automatic accessioning of specimens resulted in the company earning over 10 million in increased productivity.

Responsibilities:

•Gathered system requirements by interviewing internal customers and analyzing existing documentation and user manuals.

•Documented the business logic and workflow and performed GAP analysis to identify problems and inconsistencies with the System Process.

•Modeled the detailed design of the system. Created Business and System Use Case Diagrams.

•Generated accurate and reliable estimates for project delivery by introducing more formal estimation methods.

•Prepared SRS and organized meeting and JAD sessions to discuss the development and implementation of the system.

•Created wireframe diagrams for UI.

•Created and maintained project plans.

•Facilitated project initiation and monitor project progress through follow ups, status review, and status communication. Work also involved SharePoint administration

•Used RUP as the development life cycle.

•Performed UAT and parallel testing to verify the legacy systems provided accurate data into the new systems.

•Logged bugs based on the functional, parallel and data integrity testing.

•Prepared user manuals and presented and trained the lab personnel on the use the application.

•Served as a functional subject matter expert within the departments.

EDUCATION

Bachelors in Business Administration

University of Punjab

Masters in Business Administration

University of Nebraska at Omaha

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