Customer Service Fort Lauderdale

Tina Kapp

954-***-**** **********@*****.*** linkedin.com/in/tinakapp/

EXPERIENCE

CPT Investment Properties, LLC; Fort Lauderdale, FL 9/2017 - Present

Managing Partner

Spearhead business strategy and operational optimization for investment properties.

Provide interim leadership in a project-based capacity, managing acquisitions and financial strategies to deliver a 20%+ annual ROI.

Manage turnaround and operational scaling for underperforming assets, offering targeted business solutions.

CCESuites; Fort Lauderdale, FL 04/2012 - 08/2017

Executive Director

Directed a successful business transformation by improving occupancy from 30% to 90% within one year, resulting in a 150% increase in net revenue.

Provided strategic leadership on a contract basis for operational systems and business development.

Delivered a sustainable growth plan, achieving profitability and increasing revenue to 12.5M over 5 years.

BKapp, Inc.; Fort Lauderdale, FL 07/2005 - 02/2012

President

Led financial analysis and strategy development for a diverse portfolio of clients, resulting in consistent revenue growth.

Managed business operations and providing consulting services for a variety of small to medium size enterprises, improving profitability and streamlining operations.

Service All Windows and Doors; White Plains, NY 06/1996 - 05/2005

President

Launched and grew a start-up business in a competitive market, generating $5.5M in revenue within four years.

Developed and executed effective business strategies to position the company as a leader in window and door repairs in the NYC market.

Managed operations, sales and customer relations while maintaining a strong focus on profitability and growth.

EDUCATION

The Wharton School of Business and Finance

Bachelor of Science 1978

Master of Business Administration 1979

SKILLS & ACHIEVEMENTS

PC and Mac platforms, Google Workspace, MS Office, Customer Service, Sales, HR principles

Start-up Leadership: Founded a successful window and door repair business in NYC, achieving profitability within six months and generating $5.5M in sales over four years.

Real Estate Investments: Led a property-flipping venture in a highly competitive market generating 1.55M in profits in 13 months and an average 40% profit margin over three years.

Revenue Growth: Drove a 12.5M in revenue for an executive suite business by developing and executing strategic leasing and operations plans.

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