Operations Manager Air Export

Markus Klampfl

PH: 609-***-****; EMAIL: ********@*****.***

Results-oriented Operations Manager with a decade of demonstrated success in optimizing organizational efficiency, driving process improvements, and fostering high performance team collaboration. Seeking to leverage proven leadership skills and comprehensive industry knowledge to deliver operational excellence, streamline workflows, and enhance productivity within a dynamic organization. WORK EXPERIENCE

Green Worldwide Shipping LLC Woodbride, NJ

Ocean and Air Export Manager 10/2024 – present

• Leading ocean and air export operations, ensuring compliance with international shipping regulations and company policies.

• Managing relationships with airlines, steamship lines, freight forwarders, and overseas partners to optimize routing, transit times, and cost efficiency.

• Overseeing preparation and accuracy of export documentation, including Bills of Lading, Airway Bills, Commercial Invoices, Certificates of Origin, CARNET ATA and AES filings.

• Ensuring full compliance with FMC, TSA, EAR, and ITAR export regulations while maintaining proper recordkeeping.

• Negotiating freight rates and space allocations with ocean and air carriers to enhance service offerings and control costs.

• Supervising and mentoring export team, providing training and process improvements to boost productivity and accuracy.

• Developing and implementing operational efficiencies to streamline booking, documentation, and compliance procedures.

• Providing financial oversight, including cost control, invoicing accuracy, and P&L analysis, ensuring revenue optimization.

• Serving as the primary point of contact for key clients, addressing export-related inquiries and providing tailored logistics solutions.

• Collaborating with internal sales teams to develop customized logistics solutions and improve customer satisfaction.

• Monitoring and resolving logistical challenges, including cargo delays, customs holds, and regulatory compliance issues, ensuring seamless operations.

Seafrigo USA Inc. Elizabeth, NJ

Head of Export Operations USA 02/2022 – 06/2024

• Organize, plan, control and oversee Ocean Freight Export operations and activities

• Ensure timeliness, quality, conformity, and control over departmental production flow of shipment files handling and closing, including billing, overseas affiliates' remittance and P/L's, vendors' invoices approving and month-end closing processes

• Improve internal efficiency of systems and processes, customer care, profitability, and productivity

• Resolve internal operational problems in a diligent and efficient manner to prevent service deficiencies and/or customers' dissatisfaction

• Perform regular calls and visits to existing clients to maintain and develop harmonious business relationships and inquire on clients' satisfaction regarding Ocean Export products/services and new clients to develop new business

• Support Company in RFQ's preparation and sales presentation to major accounts

• Support sales team efforts in sales solicitation and development of major accounts

• Play a leading role in ocean carrier contract negotiations

• Strategically manage Company's space allocation with carriers

• Negotiate bullet/commodity rates, upon request, for major accounts

• Perform regular networking activities (visits, calls, and entertainment activities) with ocean carriers' key representatives, to develop and maintain strong carrier relationships with existing and new carriers

• Perform regular business intelligence activities in the market and keep the Company informed on market conditions, trends, and competitor's activities in ocean markets

• Expand ocean carrier selection to provide more business opportunities for the Company in compliance with Senior Management objectives and authorized strategy Kuehne + Nagel Inc. Jersey City, NJ

Key Account Manager 03/2021 – 02/2022

• Managing 2 of KN’s top 4 Key accounts; 2020 Export Volume approx. 9000 TEU

• 5 Staff members

• Provide training and education to team members and collaborate with other supervisors/managers

• Evaluate staff performance on a regular basis and through the Performance Review process

• Insure balanced workload distribution

• Responsible for financial performance of assigned cost centers

• Responsible for FSL transactions including correct GP reporting and decision taking on closing, accrual and defer status

• Assure complete billing of files in accordance with corporate KPI; resolution of billing discrepancies with clients and KN Internal

• Engage in rate negotiation as deemed necessary, e.g. Trucking, Warehousing etc. with 3rd party vendors Profit Maximization – avoid additional costs & expenses due to internal service failure

• Resolve billing discrepancies and discrepancies against client SOP's.

• Continuous improvement of processes and controls aiming for consistent customer satisfaction Coordination with shippers, truckers, steamship lines and K+N offices for the export of shipments.

• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers. Work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001). Seafreight Export Manager NYC 03/2019 – 02/2021

• 2020 Export Volume approx. 41,000 TEU

• 30 Staff Members

• Monitoring of performance of department by applying root cause method and corrective actions

• Problem resolution and point of escalation

• Ensure personnel are trained, cross-training supported, technically competent and well informed of changes in customer service requirements and regulatory matters

• Evaluate staff performance on a regular basis and through the Performance Review process

• Responsible for financial performance of assigned cost centers

• P/L(profit/loss) analysis : Review of activities to analyze the profit and loss

• FSL report analysis: File Audit requirements include detailed explanation of late billing, losses, billing differences

• Accounts Payable - vendor invoice auditing for accuracy, E-Bills; Monitor timely vendor payables

• Monitor traffic and keep upper management informed of potential impacts to financial/volume targets

• Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Sea Freight Forwarding concerns

• Responsible for successful business implementation on operational level to meet customer expectations including assist with Standard Operating Procedures (SOP) input

• Engage in rate negotiation as deemed necessary, e.g. Trucking, Warehousing etc. with 3rd party vendors

• Provide input and support to Management with Seafreight Strategy roll out DB Schenker Inc. Newark, NJ

Supervisor, Key Accounts 10/2017 – 03/2019

• Supervising all international service activities for customers assigned to the department

• Monitoring, optimizing and delegating department workflow

• Overseeing customer invoicing to ensure that it is timely and accurate

• Preparing and submitting price quotations and international management reports as requested

• Providing high level of customer service to internal and external customers

• Assisting department coordinators in organization of special and urgent shipments

• Auditing, researching and reporting service and performance issues

• Organizing and supervising the training of department personnel with regard to client specific SOPs

• Assisting the department manager in selecting and placing staff

• Managing performance to ensure required levels of productivity and achievement of organizational objectives

Sr. Coordinator, Project Cargo 11/2015 – 10/2017

• Acting as a single point of contact for specific projects

• Handling all ocean export and import shipments such as standard containers, High Cube containers, Open Top Containers (in-gauge / out-of-gauge), Flatracks and BreakBulk cargo

• Coordinating with overseas agents, shipping lines, terminals, customs brokers, truckers, warehouses and customers in regards to pick-up, delivery, documentation, booking, tracking and releasing

• Determining the best possible method of transportation and route to implement in-cargo movement

• Completing billing according to quotes and agreed rates while capturing both domestic and destination payables per INCO terms and US Customs regulations Export Coordinator 06/2015 – 11/2015

• Receiving, editing, verifying, and coordinating information on shipments with production scheduling, warehouse shipping and customer service departments

• Arranging pick-up and delivery of goods with 3PL companies

• Preparing documentation for all modes of transportation, such as Master and House Ocean Bills of Lading HABA-Sped Logistics USA Inc. Piscataway, NJ

Import/Export Coordinator 06/2013 – 05/2015

• Monitoring and supervising entire day-to-day operations i.e. import and export of ocean and air shipments

(FCL/LCL)

• Arranging land transportation (FTL/LTL) throughout the USA

• Corresponding with local & international clients with regards to shipping queries

• Communicating and maintaining relations with shipping lines, 3PL’s and warehouses for rates and services

• Scheduling and coordinating both domestic and international transactions through carriers and freight forwarders

• Releasing shipments with shipping lines and warehouses

• Setting up bookings and arranging documents such as AES, ISF, COO, HBL, MBL, HAWB, MAWB

• Updating upper management on sales leads for imports & exports

• Coordinating with various transportation companies to ensure that delivery schedules are met

• Communicating with origin & destination agents on status of ocean/air shipments Anbakam Metals LLC East Brunswick, NJ

Purchase Executive and Transportation Coordinator 02/2011 – 05/2013 Serapis Princeton, NJ

German Language Instructor (PT) 09/2011 – 05/2013

LANGUAGE PROFICIENCY

German Native language

English Fluent/Professional Level

CERTIFICATES:

Certified in handling Hazardous Cargo and Dangerous Goods COMPUTER LITERACY

Advanced: Cargowise (EDI), CIEL (AS400 platform); TANGO (product of Schenker, Inc.), Descartes, Microsoft Office

EDUCATION

Karl-Franzens University Graz, Austria

Field of study: Business Administration with focus on International Management and Human Resources.

Produced a forty-page thesis on mobile survey software for company Evolaris in Austria. Rider University Lawrenceville, NJ, USA

Study Abroad with Joint Study Sept 2008 – May 2009 Focused on international management and marketing

Personal Note:

• Played clarinet in an orchestra since age 7

• Played bass guitar in a blues band

• Current member of the Blawenburg Band

• Former member of two swing bands and three community bands

Contact this candidate