Customer Service Data Entry
Resume:
SAMANTHA MOY
Williamstown, NJ **094
*************@*****.***
CAREER OBJECTIVE
Performance-oriented and intelligent professional with 6+ years of experience and proven knowledge of Business Administration. Seeking to obtain a supervisor position with TForce Freights organization where my skills will be fully utilized.
QUALIFICATIONS OVERVIEW
Controls and executes the Appointment process for a large service center.
Evaluates high profile accounts that require appointments to ensure service is met.
Resolves 95% of customer inquiries & concerns passed on from customer service representatives.
Supports all shifts of operations such as; Inbound, City Dispatch, Outbound, & Road Dispatch
Active CHSP Wellness Champion
Professional skills include;
Performance analysis Problem research/resolution
Strong communication Skills Time management
Teamwork and collaboration Critical thinking
Oral and written communication skills Detail orientated
Accurate and rapid data entry Customer relations
Use of TForce Citrix Metaframe including but not limited to:
P&D Delivery Planner Microsoft Excel/Word/PowerPoint
P&D Dispatch/Maps ECD Dock Command Center/Dock Walk
Case Management Tool Hazmat Loader
Ops Apps BiFreight/Cognos
Edge On-Base
PROFESSIONAL EXPERIENCE
TForce Freight, Pennsauken, NJ Operations Clerk 2015-2021
Operations Clerk- August 2015-2021
Responsible for ensuring all shipments that require an appointment are captured in a timely manner to ensure service is met. Developing action plans to improve service on large volume customer accounts such as; Amazon, Grainger, VWR, Owens & Minor, etc. Investigate, analyze, and resolve customer inquiries and concerns. Provide support for Inbound/Outbound operations and City/Road Dispatch. Review and report all daily Bring backs, Exceptions, and Accessorials. Recover additional service fees such as; detention, storage, appointment, inside delivery, etc. Act as the Wellness Champion for our Safety CHSP committee by organizing and attending monthly meetings. Prepares information for internal and external contacts. Prepares complex reports to Regional Director, Managers, and Supervisors. Able to multi-task in a fast paced environment with continuous focus on detail.
Operations support supervisor- G/O Richmond VA October 2021-present
Responsible I have in the position is I am in charge of our major accounts examples are Grainger, Amazon, Tesla, and Honda. I would run reports through our data base to check our revenue, and trailers dropped at these locations. I would have monthly calls with Amazon to discuss how we can do better on getting trailers emptied fast for our terminals so they can have equipment. I would document all our revenue we have made off our customers. In this position I worked off excel, data base, and edge. I would have set goals that I would need to meet with our customers throughout our 4 quarters and we have always met our goals. This position you had to have great customer service with talking to our customers and terminals to work together and get things done correctly.
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