Customer Service Agent
Resume:
Ralph Zilma
Plantation, FL *****
******.**@*******.***
Professional Summary
Customer service professional with a focus on empathy and customer satisfaction. I have been in the retail industry for five years, where I have honed my skills in managing phone and in-person queries. My expertise in problem-solving and creativity has helped me maintain a 99% satisfaction rate among customers.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service
Chewy-North Miami, FL
November 2020 to February 2025
Customer Service, receiving calls, placing orders, canceling orders, and providing services that go down the line of customer service agent.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, and utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
Customer Service Representative
Alorica-North Miami, FL
March 2019 to November 2020
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
● Cultivated customer loyalty, promoted repeat customers and improved sales.
● Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Viera High School Viera
Skills
• Organizational skills
• Empathy
• Computer skills
• Microsoft Office
• Customer service
• Communication skills
Languages
• French - Fluent
• English - Fluent
• Haitian Creole - Fluent
Contact this candidate