Risk Management Project

OLUWASEYI IROKO

Greater Atlanta 404-***-**** *******@*****.*** linkedin.com/in/oluiroko

Experienced professional in Risk Management and Project Management with a focus on developing strategic risk management frameworks for multinational organizations. Proven record of identifying and mitigating financial, operational, and regulatory risks to drive sustainable growth. Skilled in leading cross-functional teams, optimizing processes, and promoting risk awareness and compliance. Strong communicator known for building relationships with key stakeholders and implementing innovative risk management solutions for long-term organizational value.

EXPERIENCE

MARCH 2019 TO CURRENT

RISK MANAGER, HEROMARK SERVICES, INC.

Implemented a new customer relationship management system, boosting client retention by 20%.

Mentored and trained a team of 5 customer service representatives to ensure optimal performance and high customer satisfaction levels.

Managed key client accounts, overseeing contract negotiations and resolving issues to uphold strong business relationships.

Collaborated with the marketing department to develop targeted campaigns, resulting in a 15% increase in sales revenue.

Conducted performance evaluations to identify areas for improvement and implemented training programs to enhance team productivity.

Optimized internal communication by introducing a new digital platform, reducing response times by 30%.

Represented the company at industry conferences and trade shows to network with potential clients and partners, driving business growth.

Recognized twice as Employee of the Month for consistently surpassing performance metrics and exhibiting exemplary leadership skills.

JULY 2016 - MARCH 2019

BUSINESS RELATIONSHIP MANAGER, DBM EXPORT, LLC.

Foster strong, long-term relationships with key stakeholders, including customers, vendors, and internal teams.

Identify and analyze business needs, challenges, and opportunities to provide tailored solutions.

Create and implement strategic plans to drive business growth, improve customer satisfaction, and increase revenue.

Serve as a liaison between stakeholders, ensuring clear and effective communication to avoid misunderstandings and resolve conflicts.

Resolve conflicts and issues that may arise between stakeholders, ensuring timely and satisfactory resolutions.

Continuously seek new business opportunities, partnerships, and revenue streams.

Track and analyze key performance indicators (KPIs) to measure the success of business relationships and identify areas for improvement.

Manage relationships with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication.

Ensure customer satisfaction, identify areas for improvement, and develop strategies to increase customer loyalty and retention.

Identify new business opportunities, develop strategic plans, and collaborate with internal teams to drive growth.

EDUCATION

2019 - 2020

MASTER OF BUSINESS ADMINISTRATION, AMERICAN INTERCONTINENTIAL UNIVERSITY

GPA 4.0

National Honor Society - Alpha Sigma Lambda

Management- Specialize in Project Management

2016 - 2019

BACHELOR OF ARTS, AMERICAN INTERCONTINENTIAL UNIVERSITY

GPA 4.0

National Honor Society - Delta Mu Delta

Management- Specialize in Project Management

SKILLS

Risk Assessment Analysis

Compliance and Regulatory Knowledge

Strategic Planning and problem-solving

Client Relationship Management

Excellent communication and interpersonal skills

Ability to build and maintain relationships

Effective problem-solving and conflict resolution skills

Quantitative Risk Evaluation, Reporting and Documentation

Fraud Prevention and Detection

Business Continuity Planning

Risk Mitigation Strategies

Leadership and communication

Strong analytical and reporting skills

Ability to work in a fast-paced, dynamic environment

Strong leadership and collaboration skills

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