Over 5 years in customers service, 5+ years in office management

JULIA D CALDWELL

Professional Résumé

SUMMARY

● Julia has more then 10 plus years of experience working as a office supervisor/manager

● Julia is proficient in customer service and supervises day-to-day operations and staff of specified 1-3 person.

● She is proficient in computers

● She can lift 50lbs.

*SKILLS•

● Inventory management

● Machine maintenance

● Budget planning

● Shipping and receiving

● Mail handling

● conference room set up

● MS Excel

•P R O F E S S I O N A L E X P E R I E N C E

Moore’s Auto- Office Supervisor• Jun 2013- Sept2023 DoorDash - driver/shopper •Oct 2023- present

Mablebear- personal shopper •Oct 2023- present

● Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

● Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

● Interpret and communicate work procedures and company policies to staff.

● Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

● Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

● Resolve customer complaints or answer customers' questions regarding policies and procedures.

● Develop or update procedures, policies, or standards.

● Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Keep informed of provisions of labor-management agreements and their effects on departmental operations.

● Develop work schedules according to budgets and workloads.

● Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

● Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

● Make recommendations to management concerning such issues as staffing decisions or procedural changes.

● Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

● Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

● Arrange for necessary maintenance or repair work.

● Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

● Compute figures such as balances, totals, or commissions.

● Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

● Monitor inventory levels and requisition or purchase supplies as needed.

● Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

! " # $ %& ' •

Colorado Technical University

Collage• Major: Criminal

Justice: 2023-2026•

HS• &ajor: business:

2003-2006•

•Full time collage student in 2nd year of law school• Current

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