Senior Pega Developer - Dev Lead / Team Lead COE
Resume:
WH
OBJECTIVE
Seeking full time employment with an esteemed organization as a PEGA Senior Systems Architect to develop solutions and to help in enhancing organizational effectiveness utilizing my knowledge in Pega Infinity, PFHC, EDI, RCM, FHIR HL7
SKILLS
Pega Infinity 7.23 - 8.24.3
Pega DevOps Foundation
Pega Deployment Manager 5.6.5
Pega Healthcare Foundation
Pega PDC / MSP / Splunk
Pega API / DX API / DM API
REST API / Postman / MuleSoft
Agile Methodologies / SCRUM
Jira / Confluence / HipChat Rally/Microsoft ADO
Oracle / MSSQL / MySQL
SQLDeveloper/SSMS/PostgreSQL
Linux / Tomcat / Web Services
HTML / CSS / JavaScript
C# / C++ / Java
Git / Subversion / Jenkins
SharePoint Online / Documentum
CERTS/CLEARANCE
Pega CSA Certified
Public Trust Security Clearance
REFERENCES
Rich Catlett
Principal Engineer / LSA
Pega COE & Digital Process Automation COE
Cigna / Express Scripts Inc.
********@*******-*******.***
Keith Bessinger
Principal Engineer / CLSA
PegaSystems
*****.*********@***.***.***
Dan Smith
Accountant
Bayer Crop Services
***********@*****.***
WILLIAM HEFFLINGER
PEGA SENIOR SYSTEM ARCHITECT LINKEDIN.COM/IN/BHEFFLINGER
EXPERIENCE
SENIOR PEGA DEVELOPER – DEV LEAD/TEAM LEAD – BOOZ ALLEN HAMILTON / HHS / FDA / CDRH
CONTRACT – NEWGEN TECHNOLOGIES LLC – 10/01/2024 – 05/30/2025
CONTRACT – COGIANT LLC – 05/02/2022 – 09/30/2024
•As the Dev Lead for the Pega Integration Services team, collaborated with external teams, MuleSoft developers, micro-services, DevSecOps, and Pega teams to develop API integrations with SharePoint Online, Documentum, and Amazon S3 for document management, file uploads, virus scans, and archiving in Pega.
•Coordinated BIX extracts for new Work and Data classes in Pega, delivering data feeds to an enterprise-level centralized data hub (Databricks and Data Lakes) using DB-to-DB and DB-to-XML outputs.
•Designed queue processor activities for data migration from the FDA’s CTS/CEntry system into Pega cases, including API integration with Alfresco to migrate files and emails into Documentum/I2K.
•Developed a Pega service for MuleSoft to provide real-time SQS status updates during virus scans and file transfers, enhancing UI visibility for users.
•Automated new user provisioning and updates for FDA CDRH staff via SSO using Pega’s Model User, incorporating weekly organizational and workgroup changes.
•Resolved production issues, implementing anticipatory code to prevent duplicate records from Hazelcast node conflicts.
•Managed daily deployment review calls and oversaw all Pega TEST environment deployments using Pega Deployment Manager 5+, coordinating with DevSecOps for pre-production and production releases.
•Established documentation, governance, and best practices for Pega release management, from branch creation to production deployment.
•Created a developer checklist to streamline the definition of done for user stories across the project.
•Developed a Pega COE Confluence site and onboarding checklist with application access instructions for new developers and testers.
•Implemented peer review and code review processes leveraging Pega’s marketplace component, ensuring branch merges meet quality standards.
•Integrated Pega Deployment Manager 5.4 (GovCloud) with Jenkins (On Prem) for automated smoke and regression testing in deployment pipelines.
•Designed standardized pipelines separating rules and data, including a master pipeline for simultaneous deployments.
•Automated versioning of rulesets, application definitions, access groups, product files within Pega.
•Pipeline replication using Pega’s DM API reducing manual intervention and fully automating versioning by applications.
•Performed regular ruleset skims for the enterprise shared layers and supported dev leads skimming rulesets in their product and capability applications.
•Contributed to the Capabilities team by building a generic Webform application with flows, validations, and read-only sections for new medical device and pre-market submissions.
•Developed the Portal Communications application, enabling collaborative messaging and file uploads between FDA users and industry partners by customizing Pega’s Social-Message classes.
•Hosted deployment review meetings and supported pre-production / production releases, addressing platform and system issues if any arose.
•Led 3 consecutive Pega upgrades through planning sessions, opening tickets through Pega’s MSP, delegated post-upgrade testing efforts to team leads, and testers. Distributed bugs to UI/UX and product team developers for resolution and reported to business on progress and delivered the upgrades without disruption to current development and production releases in progress.
•Created tools for bulk management of access groups based on business scenarios (i.e. bulk add, update, and remove/delete) .
•Facilitated meetings with Pega, FDA, and Booz Allen Hamilton to implement a BIX XML POC for an automated data ingestion by the FDA’s new centralized data hub (CEDh), reducing implementation costs by 75% saving the project over $200,000K. per environment.
•Established Booz Allen Hamilton’s first Pega COE team, setting governance, standards, and best practices for agile delivery.
•Led weekly COE meetings to review code proposals and collaborate on enterprise layer changes.
•Directed the O&M team’s Support Portal development, automating Tier2 service requests from ServiceNow and email into Pega.
•Introduced a documentation process with data visualizations and a centralized version tracker for DevSecOps pipelines and applications.
•Configured SSO authentication for internal FDA/CDRH staff and external self-registered and external solicited users via Okta.
PEGA DEVELOPER – MYTA TECHNOLOGIES/GDIT/US DEPT OF JUSTICE OJP– REMOTE WORK FROM ST. LOUIS, MO • 03/29/2021 – 10/01/2021
Worked on a digital transformation project creating the new justgrants.gov as part of an Agile Delivery Team.
Built UI screens to support new features for funded awards and grant award modifications.
Used Data Pages, Data Transforms, Activities, Decision Rules, and Embedded Sections to accomplish tasks.
Provided technical documentation for all user stories.
Met with business partners, stakeholders, and SMEs regularly to groom stories and gather requirements.
Would have acceptance criteria modified or corrected when ambiguous or unclear to testers and developers.
Routinely provided a PowerPoint demonstration for Federal Employees and the Technical team as part of Sprint Review sessions.
Attended all Agile ceremonies including daily stand up, backlog refinement, grooming sessions, sprint planning, and sprint retrospectives.
Assisted the QA testing team in smoke and regression testing of stories before code is released to federal review.
SOFTWARE ENGINEERING LEAD ANALYST / PEGA SYSTEM ARCHITECT • CIGNA / EXPRESS SCRIPTS INC – ST LOUIS, MO • 01/2018 – 09/2020
Piloted Express Script’s upgrade from Pega 7 to Pega 8 and helped teams by documenting our process as we upgraded each environment and provided lessons learned and assistance to teams following us in the upgrade process.
Created a POC in Pega and successfully beat 2 competing POCs (1 using Kafka with Microservices/APIs and another in Oracle using dynamic PL/SQL coding) and relaunched our Pega coding effort as a team ending an 8-month departure from work in Pega.
Worked as a member the Specialty Finance COE and Pega COE at Express Scripts. Through recognition, was selected to be part of the first Cigna and Express Scripts cross organizational dev team to work on a new Cigna product built on the Pega 8 Platform and using Pega Healthcare Foundation
Designed, developed, and scaled the organization’s Payer data model. Reviewed and managed any change made to the Pega class structure and Oracle tables for any change to Payers across the organization.
Developed REST API Integrations in Pega 7 and 8 leveraging GRS and dynamic system setting rules for environment URLs
Worked to develop best practices with the Pega COE by creating an organizational ‘Common Layer’ of code at the Org level so Divisions and Units (Department Dev Teams) could share across the enterprise.
Troubleshoot Pega logs and used AES to manage errors when applicable.
Used Activities to call OBJ SQL Rules to access data in external databases
Implemented Decision Tables and Trees into Flows/Flow Actions to reduce maintenance and need for When Rules
Participated in team code review calls hosted by the LSA. All developers and QA/QE team members were required to attend, and our code reviews were public within our dev team as to learn from each other and provide opportunity for developers to swarm and assist anyone with questions or blockers.
Ran manual smoke testing prior to automated regression testing as part of our Release Management Policy. (Currently learning Cucumber and Selenium in IntelliJ to write automations without assistance from QA team members)
Ran our Daily Stand Up and Sprint Retrospective Agile Ceremonies as needed for our team.
Attended DCO meetings with BPOs, TPOs, BAs, LSAs, and Business team SMEs and client stakeholders.
Participated in PI Events with business teams and stakeholders to plan priority MVPs and storyboard them with our scrum master, delivery manager, and product owners.
IT DIRECTOR / .NET APPLICATION DEVELOPER / MSSQL DBA • PHYSICIAN DATA MANAGEMENT LLC - ST LOUIS, MO • 11/2010 – 04/2018
Met with executives, stakeholders, vendors, and clients to obtain project scopes, assess our capabilities, performance requirements, connectivity, and provided budget expectations with risk assessments as needed.
Maintained knowledge of current trends in the healthcare billing industry, government mandated changes, and updates to regulations and updated our technologies developed to enhance our services.
Analyzed processes performed by staff to determine, recommend, and plan an automated solution to their tasks.
Managed deployments of proprietary platforms for customers and provided consulting services throughout the life cycle of our products.
Supervised the work of developers, DevOps, DBA’s, and other personnel.
Used BI tools to apply culpability and accountability for all data transferred through the organization and report KPI’s to executive management.
SYSTEMS ADMINISTRATOR / BILLING MANAGER • WESTERN PHYSICIANS DATA SERVICES INC – ST LOUIS, MO • 01/2000 – 10/2010
Project manager for new client implementations.
Wrote queries and customized reports from databases and resolved data integrity issues for customers and staff.
Created .NET applications to automate data entry by developing custom data conversions and import processes.
Managed user accounts and roles for users within active directory and internal financial and healthcare billing software.
Supervisor of staff and responsible for distribution of data entry workflow.
Serviced clients through contract negotiations with insurance payers, conducting routine audits of accounts payable, reporting to the managers their trends in charge and cash flows, and conducting routine meetings with physicians and administrators.
EDUCATION
2010 – 2012 • ASSOC – SOFTWARE DEVELOPMENT • ST LOUIS COMM COLLEGE
1996 – 1998 • GEN STUDY • ST LOUIS COMM COLLEGE
1992 – 1996 • HS DIPLOMA • CHRISTIAN BROTHERS COLLEGE HIGH SCHOOL
WORK GAP
09/11/2020 – 12/23/2020 • EXTENDED JOB SEARCHING DURING COVID-19
12/24/2020 – 03/29/2021 • APPLICATION PROCESS FOR US GOVT CLEARANCE
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