Service Representative Customer

Dia Wright **** Rex Rd, Apt K*, Ellenwood, GA ****4

Phone: 404-***-**** Email: ************@*****.*** Objective: Seeking a work-from-home position where I can leverage my communication skills and problem-solving abilities to enhance customer satisfaction and contribute to team success.

Education:

• GED (General Educational Development) - 2009

• Certified Nursing Assistant – 2010

• Certified Medical Assistant – 2011

Work Experience:

Remote Customer Service Representative, Arise

August 2024 – Present

• Responded to customer inquiries via phone, email, and chat, providing timely and effective solutions to resolve issues and enhance customer satisfaction.

• Utilized problem-solving skills to address customer complaints and concerns, ensuring prompt resolution and maintaining high-quality service standards.

• Developed and maintained in-depth knowledge of company products and services to provide accurate information and support to customers.

• Successfully managed a remote work environment, ensuring productivity, efficiency, and adherence to company policies and procedures.

• Accurately documented customer interactions and feedback in CRM systems, contributing to data-driven insights for service improvement.

• Collaborated with internal teams, such as sales and technical support, to ensure seamless customer experiences

Package Handler (Unloader), FedEx

September 2024 – September 2024

• Responsible for the physical unloading of packages from trucks.

• Lifting, pushing, pulling, and sorting packages efficiently and safely

• May rotate through various roles such as Loader, Unloader, and Quality Assurance.

• Essential functions involve using hand-to-surface methods for handling packages, scanning labels, and maintaining a clean work area.

• This role requires physical stamina, attention to detail, and adherence to safety regulations.

Remote Customer Service Representative, Carnival Cruise Line March 2021 – August 2024

• Assisted passengers with inquiries, bookings, and problem resolution.

• Handled customer complaints and worked towards satisfactory resolutions.

• Collaborated with other departments to ensure smooth operations. Double Checker, Martin Brower

August 2017 - October 2018

• Ensured the accuracy of orders by double-checking items against invoices.

• Collaborated with the warehouse team to maintain efficient workflow.

• Verified quality and quantity of products before shipment. Warehouse Picker/Packer, H.T. Hackney

February 2016 - August 2017

• Efficiently picked and packed orders for shipment.

• Maintained inventory accuracy through meticulous record-keeping.

• Collaborated with team members to meet daily targets Certified Nursing Assistant, ResCare Home Care

August 2012 - November 2016

• Provided compassionate care to patients in their homes.

• Assisted with daily activities, including bathing, grooming, and medication administration.

• Monitored vital signs and reported any changes to the healthcare team. References: Available upon request

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